ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1241 - 1260 of 9,414

DENNIS

Site Experience Feedback

Oct 23, 2024

Very happy with the width selection available!

Houseband

Site Experience Feedback

Oct 23, 2024

Nice selection and prices

JB

Site Experience Feedback

Oct 23, 2024

All good

Badger

Site Experience Feedback

Oct 23, 2024

It was fine, a bit cluttered, but the prices were decent and the discount code was nice, though it was a pity you guys don’t carry any darn tough socks

JudiBR

Site Experience Feedback

Oct 23, 2024

good only site that had the shoe I wanted in the size and color I wanted

Fae

Site Experience Feedback

Oct 12, 2024

I found what I was looking for very quickly. I’ve never ordered from ShoeMall before, so I’m a little bit nervous about the sizing and what the shoe will actually look like in person- I wish they had some photos on a model or customer. I will definitely leave a review once I’ve received my item, including a photo if I can.


Post-Delivery Feedback

Oct 23, 2024

The site was easy to navigate and they had exactly the style I wanted. I’m always a little wary buying shoes online because I don’t know how they’ll actually feel, but I’m very happy with what I got.

Satisfied

Site Experience Feedback

Oct 23, 2024

glad you had the style

Amanda

Site Experience Feedback

Oct 23, 2024

Very easy to shop from ShoeMall.com. Great pictures. Great discounts.

Online Shopper

Site Experience Feedback

Oct 23, 2024

Very good. Let’s hope product is accetable

Darlene

Site Experience Feedback

Oct 23, 2024

Very good experience

LBS

Site Experience Feedback

Oct 23, 2024

Love that you can always receive a discount with promo codes. And the selection of choices and great.

Ben from TX

Site Experience Feedback

Oct 23, 2024

Shoemall had the shoes I wear at the best price. I will buy from them again(if they have what I want)

Rose

Site Experience Feedback

Oct 23, 2024

Great Im happy customer

Online Shopper

Site Experience Feedback

Oct 23, 2024

Easy to use Great selection

Cario

Site Experience Feedback

Oct 23, 2024

I recommend Shoe Mall because they carry all sizes and widths. The Website is informative and easy to navigate. ⭐️⭐️⭐️⭐️⭐️

Online Shopper

Site Experience Feedback

Oct 22, 2024

Easy checkout. Unfortunately, I missed your 25% off promotion by a few minutes tonight.

Diva

Site Experience Feedback

Oct 22, 2024

Good

etienne

Site Experience Feedback

Oct 22, 2024

easy; narrow width shopper; very hard to find, but you had it. now let's see what arrives

Peetz

Site Experience Feedback

Oct 22, 2024

NA

T g

Site Experience Feedback

Oct 22, 2024

Good