ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1221 - 1240 of 9,414

Antnen62

Site Experience Feedback

Oct 24, 2024

I couldn't get the discounts I was offered for any of the men's shoes that I wanted to purchase

Brickit

Site Experience Feedback

Oct 24, 2024

All good only place we can find a B width in work boots. Also they are well made!

Online Shopper

Site Experience Feedback

Oct 24, 2024

No comment

Soz

Site Experience Feedback

Oct 24, 2024

I will let a review when I receive them

shoe guy 2025

Site Experience Feedback

Oct 24, 2024

all good

Storming moorman

Post-Delivery Feedback

Oct 24, 2024

I just told you in survey questions

Very happy camper!

Site Experience Feedback

Oct 24, 2024

The website was easy Although I did have problems checking out!! Not severe just a small amount.

JC

Site Experience Feedback

Oct 07, 2024

I DIDN'T HAVE A PROBLEM WITH YOUR WEBSITE

Beau

Site Experience Feedback

Oct 24, 2024

It was a good experience. The website was easy to navigate.

Kathy

Post-Delivery Feedback

Oct 24, 2024

ShoeMall not only has great prices, their shipping is great to.

ND Girl

Site Experience Feedback

Oct 23, 2024

Everything went well

Rabbi

Site Experience Feedback

Oct 23, 2024

Everything was perfect

Cdamato

Site Experience Feedback

Oct 23, 2024

Great site to buy shoes.

Hansonna

Site Experience Feedback

Oct 23, 2024

I wear 11N. It was a pleasure to have such a wide selection of styles and prices. Free shipping was a big plus.

Ballard

Site Experience Feedback

Oct 23, 2024

Was fine Would be nice to see New balance in wider optio s

Online Shopper

Site Experience Feedback

Oct 23, 2024

Good

Nicky

Site Experience Feedback

Oct 23, 2024

Overall good

Bill

Site Experience Feedback

Oct 23, 2024

When closing out I kept getting the message my card had expired which it is not.

Online Shopper

Site Experience Feedback

Oct 23, 2024

For my 1st time visit, found it a friendly and reasonable priced products.

Joy

Site Experience Feedback

Oct 23, 2024

Very easy to order. After looking at several sites, this finally had what I needed, both color and size.