ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1201 - 1220 of 9,414

Lily

Site Experience Feedback

Oct 24, 2024

Great, and easy, but I would prefer different payment options like Affirm, Klanara

Lads

Site Experience Feedback

Oct 09, 2024

Waiting for my delivery to see the booties in person

Online Shopper

Site Experience Feedback

Oct 24, 2024

Very Smooth ordering

Cwm

Site Experience Feedback

Oct 24, 2024

Good promo, easy site

MAF

Site Experience Feedback

Oct 24, 2024

Today was great, we will see when the package arrives

Online Shopper

Site Experience Feedback

Oct 24, 2024

Had trouble checking out. Got taken care of

n/a

Site Experience Feedback

Oct 24, 2024

n/a

Char

Site Experience Feedback

Oct 24, 2024

Product description was very good and ordering was a breeze

Unhappy!

Site Experience Feedback

Oct 24, 2024

No advantage buying from Shoe Mall, you sent me a promo code that was invalid. Next time I'll buy direct from Hoka!

Online Shopper

Site Experience Feedback

Oct 24, 2024

Efficient

Angel

Site Experience Feedback

Oct 24, 2024

very good site finally some good looking work shoes

MJ

Site Experience Feedback

Oct 24, 2024

The first thing that roomy to the site was the fact that they were offering 25% off. I enjoyed browsing the site and the way it’s set up, the wide selection and ease of use.

Christine

Site Experience Feedback

Oct 24, 2024

Ease of use

Leya

Site Experience Feedback

Oct 24, 2024

I had very good experience

Online Shopper

Site Experience Feedback

Oct 24, 2024

Easy needed a narrow size

Online Shopper

Site Experience Feedback

Oct 24, 2024

Easy to use. You offered best price. Hope they fit!

Mari

Site Experience Feedback

Oct 24, 2024

Itwaseasytoshoponthewebsite

Patty66

Site Experience Feedback

Oct 24, 2024

Your website is the only one that had the color and size of these shoes, plus I got an additional 25% off.

George

Site Experience Feedback

Oct 24, 2024

All seems to work well.

Online Shopper

Site Experience Feedback

Oct 24, 2024

Very good and easy to find and order the shoes