ShoeMall Reviews - 9,414 Review - 9.2/10
ShoeMall Rating
Overall Satisfaction | 9.2 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.2 /10 |
9.2out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 11% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.2 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Recent Reviews for ShoeMall
Showing 1181 - 1200 of 9,414
Online Shopper
Site Experience Feedback
Oct 25, 2024
first time shopping with you and very satisfied with the experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happycat
Site Experience Feedback
Oct 25, 2024
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Oct 25, 2024
No problems. Good info.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Buddy
Site Experience Feedback
Oct 25, 2024
Always buy Christmas presents. Linked to Rakuten.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
WinterShopping
Site Experience Feedback
Oct 25, 2024
Great discount!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Denise Y
Site Experience Feedback
Oct 25, 2024
The selection is really great however it does take time to weed through it, which isn’t necessarily a bad thing. The one thing that I don’t like is sometimes the promotions are only for like the day when really a lot of us are very busy and we don’t always have time to sit down for like an hour and weed through the search results. We have to take another time and come back to it.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Dawn
Site Experience Feedback
Oct 15, 2024
I think there's a good selection and price is reasonable
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- Full ratings for this review »
Dawn
Post-Delivery Feedback
Oct 25, 2024
I found many kinds of shoes and boots at ShoeMall
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 6
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
All was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tracy
Post-Delivery Feedback
Oct 25, 2024
Great selection of wide shord
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
deb
Site Experience Feedback
Oct 25, 2024
Thankful to find narrow width
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunbird
Site Experience Feedback
Oct 25, 2024
ShoeMall has a great website for our family's shoe needs. I can easily search for brand name shoes, narrow the selection by size, width and color. The ability to narrow the selection by brand, width and size makes the shopping experience much easier. We have a need for wide width shoes and the options for a satisfactory selection is great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rutegur
Site Experience Feedback
Oct 25, 2024
Good availability. Smooth transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rocky
Site Experience Feedback
Oct 14, 2024
First Time using the website and found the brand name item I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Rocky
Post-Delivery Feedback
Oct 25, 2024
I was looking for a certain North Face women's winter Jacket so I googled it and found ShoeMall had what I was looking for. I had never heard of this business so took a chance. I was greatly surprised how quickly I got it and am very happy with my purchase!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cooper
Site Experience Feedback
Oct 25, 2024
Site very user friendly. However, claims nobfiscountscallowed by the brand purchased and many other sites discount them . So why not you? Could not apply 25 off to full priced item.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
LockJ
Site Experience Feedback
Oct 14, 2024
All went very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 25, 2024
WW shoes were not wide. Way too narrow. I rarely order because they are always off fit-wise and then I have to pay $8.95 to return. Not worth it.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
gypsie soul
Site Experience Feedback
Oct 25, 2024
found very cute products & enjoyed finding items i was searching for & bonus in was givin 25% off..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
It's easy and i like your specials.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Comfy777
Site Experience Feedback
Oct 24, 2024
Easy, find showed up in search and was exactly what I wanted
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »