ShoeMall Reviews - 9,414 Review - 9.2/10

Nov 29, 2024
ShoeMall is the top online source for men's, women's, boys', and girls' footwear. Whether your tastes run toward glittering stilettos or classic, comfortable walking shoes, and whether your needs vary from tough steel-toe work boots to the latest trends in street shoes, ShoeMall has exactly what you're looking for, and maybe even a few things you haven't thought of yet.

ShoeMall Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.1 /10
On-Time Delivery9.4 /10
Satisfaction with Customer Support9.2 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%11%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.2 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

7.8 out of 10

Recent Reviews for ShoeMall

Showing 1181 - 1200 of 9,414

Online Shopper

Site Experience Feedback

Oct 25, 2024

first time shopping with you and very satisfied with the experience

Happycat

Site Experience Feedback

Oct 25, 2024

good experience

Linda

Site Experience Feedback

Oct 25, 2024

No problems. Good info.

Buddy

Site Experience Feedback

Oct 25, 2024

Always buy Christmas presents. Linked to Rakuten.

WinterShopping

Site Experience Feedback

Oct 25, 2024

Great discount!

Denise Y

Site Experience Feedback

Oct 25, 2024

The selection is really great however it does take time to weed through it, which isn’t necessarily a bad thing. The one thing that I don’t like is sometimes the promotions are only for like the day when really a lot of us are very busy and we don’t always have time to sit down for like an hour and weed through the search results. We have to take another time and come back to it.

Dawn

Site Experience Feedback

Oct 15, 2024

I think there's a good selection and price is reasonable


Post-Delivery Feedback

Oct 25, 2024

I found many kinds of shoes and boots at ShoeMall

Online Shopper

Site Experience Feedback

Oct 25, 2024

All was fine

Tracy

Post-Delivery Feedback

Oct 25, 2024

Great selection of wide shord

deb

Site Experience Feedback

Oct 25, 2024

Thankful to find narrow width

Sunbird

Site Experience Feedback

Oct 25, 2024

ShoeMall has a great website for our family's shoe needs. I can easily search for brand name shoes, narrow the selection by size, width and color. The ability to narrow the selection by brand, width and size makes the shopping experience much easier. We have a need for wide width shoes and the options for a satisfactory selection is great!

Rutegur

Site Experience Feedback

Oct 25, 2024

Good availability. Smooth transaction.

Rocky

Site Experience Feedback

Oct 14, 2024

First Time using the website and found the brand name item I was looking for.


Post-Delivery Feedback

Oct 25, 2024

I was looking for a certain North Face women's winter Jacket so I googled it and found ShoeMall had what I was looking for. I had never heard of this business so took a chance. I was greatly surprised how quickly I got it and am very happy with my purchase!!!

Cooper

Site Experience Feedback

Oct 25, 2024

Site very user friendly. However, claims nobfiscountscallowed by the brand purchased and many other sites discount them . So why not you? Could not apply 25 off to full priced item.

LockJ

Site Experience Feedback

Oct 14, 2024

All went very well

Online Shopper

Post-Delivery Feedback

Oct 25, 2024

WW shoes were not wide. Way too narrow. I rarely order because they are always off fit-wise and then I have to pay $8.95 to return. Not worth it.

gypsie soul

Site Experience Feedback

Oct 25, 2024

found very cute products & enjoyed finding items i was searching for & bonus in was givin 25% off..

Online Shopper

Site Experience Feedback

Oct 25, 2024

It's easy and i like your specials.

Online Shopper

Site Experience Feedback

Oct 25, 2024

good

Comfy777

Site Experience Feedback

Oct 24, 2024

Easy, find showed up in search and was exactly what I wanted