Santa Cruz Biotechnology, Inc. Reviews - 1,077 Review - 9.6/10
Santa Cruz Biotechnology, Inc. Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.5 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 88% | 88% |
Neutral | 10% | 7% |
Negative | 2% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.0 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
8.8 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Santa Cruz Biotechnology, Inc.
Showing 1 - 20 of 1,077
Jason
Site Experience Feedback
Nov 24, 2024
Everything going well with the online order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Robbie
Site Experience Feedback
Nov 24, 2024
Prices compare to other online stores Searching for products easily
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freebird
Site Experience Feedback
Nov 11, 2024
I absolutely love shopping with Santa Cruz. But I could not log into my account over the weekend. site was requiring that I update my password but no email for change of password was received. Had to wait till Monday to call.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freebird
Post-Delivery Feedback
Nov 24, 2024
I love doing business with Santa Cruz! They always have the best prices and their products are always of the highest quality. My favorite thing about Santa Cruz is their helpful descriptions of the products they offer and their suggested uses and sometimes dosages. I always have confidence that I will be happy with my purchases and they have never disappointed me. My only contention is with their overly detailed search system. It sometimes is difficult to get in the right category. It needs to be more broad in acceptable verbage used. For example, I wanted a small rubber squeeze syringe for administering safeguard to my goat herd. Not to be found and I don't think I ever got into the correct category. The same with glass thermometers which I have purchased from them before and could not find this time. Perhaps these items are no longer offered. It would have been nice to have simply found previous orders that linked to them but that was not to be found. Maybe that the orders were too old and archived. But I still love doing business with Santa Cruz and highly reccomend them to my friends as well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kelley H
Post-Delivery Feedback
Nov 22, 2024
Ordering was easy, product was exactly what they said, and it came in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
CJohnson
Site Experience Feedback
Nov 22, 2024
Good experience, website is easy to navigate and enter all of the important information for animal health prescriptions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoJo
Site Experience Feedback
Nov 21, 2024
The website is thorough and the purchasing of items is straightforward. Great job!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 21, 2024
Very satisfied with product except for the bottles’ sprayer. Very cheap and flimsy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 21, 2024
I was totally satisfied with the staff that helped me get my order. What I was disappointed in was the product availability……it was on back order for a few weeks. If this product really works and is unavailable once allergy symptoms start to develop in the spring, I will be very upset with Ultra Cruz.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 10
- Full ratings for this review »
Hanksrocks
Site Experience Feedback
Nov 21, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MHowdy
Site Experience Feedback
Nov 20, 2024
They are always great to do business with.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ol'Buddy's caretaker
Site Experience Feedback
Nov 05, 2024
some difficulty with check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ol'Buddy's caretaker
Post-Delivery Feedback
Nov 20, 2024
our only trusted DVM with over 30 years experience -Dr.Faragalla has recommended this specific product for years to all his clients with lean/aged horses. He also states it is excellent for seasoning cast iron
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Roberto
Site Experience Feedback
Nov 20, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mid-west guy
Site Experience Feedback
Nov 19, 2024
Everything was smooth as expected and the product was available
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Daisy girl
Post-Delivery Feedback
Nov 19, 2024
I was looking for a pelleted product for the gut for my horse. She is on medication, and I want to make sure her guy stays healthy. I wanted something comparable to GastroElm Plus (dandelion root, slippery elm, and other herbs). You did not have one. So I went with the Probiotics. Your gasto product is a powder and she refuses any powder wet or dry. We will see how she does on this!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Nov 19, 2024
Website experience was good. I wish lead times on items that are not in stock where shown.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
BA
Site Experience Feedback
Nov 19, 2024
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jason
Site Experience Feedback
Nov 04, 2024
I called in and spoke with Nadea and she was great! Then went online and purchased what I needed. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jason
Post-Delivery Feedback
Nov 19, 2024
The young lady I spoke with was helpful and knowledgeable. No problems. I then placed my order online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 18, 2024
Price point was excellent.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 18, 2024
Very good technical support
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Cdp
Post-Delivery Feedback
Nov 18, 2024
Overall easy. The bag the supplement comes in is 3-4x larger than needed so made me question if correct size sent but was correct.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »