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Santa Cruz Biotechnology, Inc. Reviews - 1,077 Review - 9.6/10

Nov 25, 2024
Santa Cruz Biotechnology is a developer of biological products for medical research, and is one of the world's largest suppliers of antibodies. The company was founded in 1991 by Dr. John Stephenson and his wife Brenda Stephenson in Santa Cruz, California.

Santa Cruz Biotechnology, Inc. Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.5 /10
Product Selection9.1 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.5out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

88%88%

Neutral

10%7%

Negative

2%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.1 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Santa Cruz Biotechnology, Inc.

Showing 1 - 20 of 1,077

Jason

Site Experience Feedback

Nov 24, 2024

Everything going well with the online order

Robbie

Site Experience Feedback

Nov 24, 2024

Prices compare to other online stores Searching for products easily

Freebird

Site Experience Feedback

Nov 11, 2024

I absolutely love shopping with Santa Cruz. But I could not log into my account over the weekend. site was requiring that I update my password but no email for change of password was received. Had to wait till Monday to call.


Post-Delivery Feedback

Nov 24, 2024

I love doing business with Santa Cruz! They always have the best prices and their products are always of the highest quality. My favorite thing about Santa Cruz is their helpful descriptions of the products they offer and their suggested uses and sometimes dosages. I always have confidence that I will be happy with my purchases and they have never disappointed me. My only contention is with their overly detailed search system. It sometimes is difficult to get in the right category. It needs to be more broad in acceptable verbage used. For example, I wanted a small rubber squeeze syringe for administering safeguard to my goat herd. Not to be found and I don't think I ever got into the correct category. The same with glass thermometers which I have purchased from them before and could not find this time. Perhaps these items are no longer offered. It would have been nice to have simply found previous orders that linked to them but that was not to be found. Maybe that the orders were too old and archived. But I still love doing business with Santa Cruz and highly reccomend them to my friends as well.

Kelley H

Post-Delivery Feedback

Nov 22, 2024

Ordering was easy, product was exactly what they said, and it came in a timely manner.

CJohnson

Site Experience Feedback

Nov 22, 2024

Good experience, website is easy to navigate and enter all of the important information for animal health prescriptions.

JoJo

Site Experience Feedback

Nov 21, 2024

The website is thorough and the purchasing of items is straightforward. Great job!

Online Shopper

Post-Delivery Feedback

Nov 21, 2024

Very satisfied with product except for the bottles’ sprayer. Very cheap and flimsy.

Online Shopper

Post-Delivery Feedback

Nov 21, 2024

I was totally satisfied with the staff that helped me get my order. What I was disappointed in was the product availability……it was on back order for a few weeks. If this product really works and is unavailable once allergy symptoms start to develop in the spring, I will be very upset with Ultra Cruz.

Hanksrocks

Site Experience Feedback

Nov 21, 2024

good

MHowdy

Site Experience Feedback

Nov 20, 2024

They are always great to do business with.

ol'Buddy's caretaker

Site Experience Feedback

Nov 05, 2024

some difficulty with check out


Post-Delivery Feedback

Nov 20, 2024

our only trusted DVM with over 30 years experience -Dr.Faragalla has recommended this specific product for years to all his clients with lean/aged horses. He also states it is excellent for seasoning cast iron

Roberto

Site Experience Feedback

Nov 20, 2024

Excellent

mid-west guy

Site Experience Feedback

Nov 19, 2024

Everything was smooth as expected and the product was available

Daisy girl

Post-Delivery Feedback

Nov 19, 2024

I was looking for a pelleted product for the gut for my horse. She is on medication, and I want to make sure her guy stays healthy. I wanted something comparable to GastroElm Plus (dandelion root, slippery elm, and other herbs). You did not have one. So I went with the Probiotics. Your gasto product is a powder and she refuses any powder wet or dry. We will see how she does on this!

Sam

Site Experience Feedback

Nov 19, 2024

Website experience was good. I wish lead times on items that are not in stock where shown.

BA

Site Experience Feedback

Nov 19, 2024

NA

Jason

Site Experience Feedback

Nov 04, 2024

I called in and spoke with Nadea and she was great! Then went online and purchased what I needed. Thank you


Post-Delivery Feedback

Nov 19, 2024

The young lady I spoke with was helpful and knowledgeable. No problems. I then placed my order online.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

Price point was excellent.

Online Shopper

Post-Delivery Feedback

Nov 18, 2024

Very good technical support

Cdp

Post-Delivery Feedback

Nov 18, 2024

Overall easy. The bag the supplement comes in is 3-4x larger than needed so made me question if correct size sent but was correct.