Not happy
Post-Delivery FeedbackDec 26, 2025
I am so extremely disappointed with your product. Both pairs of OOFOS did not look new, in fact, I had to use several chlorox wipes to clean the bottom of the size 7 shoes. They were both Christmas gifts which were requested in pink. If I had more time, I would have returned them. I am embarrassed just thinking about the thought of the recipient seeing the shoes were worn. I should have taken a picture as a reference. My husband assured me both pairs appeared to look better after I cleaned them several times but it was obvious he could see how upset I was and did not want me to stress further. The decision to purchase a slightly worn item should have been mine, not yours to pass off as new and not offer a discount if I chose to move forward .This is not EBay! I think I deserve a partial refund and NOT a store credit to be used on a future purchase. Customer service means everything to me and you should stand on the integrity of your product. I also own several pair of OOFOS and routinely order them as gifts. This is my first time utilizing your site as the pink was not available on others.