Runners Plus Reviews - 1,161 Review - 9.6/10
Runners Plus Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.4 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.1 /10 |
Ease of Finding | 9.2 /10 |
Checkout Satisfaction | 9.1 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 82% |
Neutral | 13% | 15% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.1 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.4 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Runners Plus
Showing 741 - 760 of 1,161
Colton H.
Site Experience Feedback
Mar 05, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 05, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
QuikShop
Site Experience Feedback
Mar 05, 2024
Shopped because best deal on Hoka shoes
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tim
Post-Delivery Feedback
Mar 05, 2024
Very Easy and the order came a day early
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Busysportsmama419
Site Experience Feedback
Mar 05, 2024
Website is very user friendly, I've ordered track shoes from runners plus 2 yrs ago and the experience was smooth and shipping was fast. The packaging was impressive along with the track cinch bag. So naturally I came back to purchase another pair when needed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Coach White
Site Experience Feedback
Feb 24, 2024
Excellent. Had the product, style, color, and size I wanted at a competitive price and free shipping.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Coach White
Post-Delivery Feedback
Mar 05, 2024
The style and type of shoe was becoming difficult to find locally, or on the manufacturer app. This store had the right shoe at the right price, and they shipped same day.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
pabreu
Site Experience Feedback
Feb 24, 2024
Good website with good options, interactive, only con is that layout feels old - but works well and that's what matters.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hales
Site Experience Feedback
Feb 13, 2024
I had alot of trouble with the website, when I would select categories I would get a 429 error and it would go to a black page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hales
Post-Delivery Feedback
Mar 04, 2024
runnerplus cancelled a order for a running team that I coach. They emailed me saying something about reselling and the order "may" be cancelled, I notified them that I was not a reseller and that I am a coach. The order was canceled without my knowledge and there was no communication.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
T2Ty
Site Experience Feedback
Mar 04, 2024
This was the only website where I could find the puma evospeed sprint nitro 2 at retail price every other website was way above retail but when I first tried to pay my payment would not go through but it went through in the end so no overall issue great website will shop again when in the market for new track spikes.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Mar 04, 2024
Found my shoe size of the model I wanted on sale, pretty easy checkout experience.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
raylamb2
Site Experience Feedback
Mar 04, 2024
Excellent Site!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Beth
Site Experience Feedback
Mar 04, 2024
I purchased the same shoes 2 years ago at the store. I have ordered the same shoes every 6 months on line and gotten a 12.5 discount each time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Mar 04, 2024
Great item on sale and in my size! Speedy deliver no hassles
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Morningstar
Post-Delivery Feedback
Mar 04, 2024
I was happy that Runners Plus had what I wanted for a good price. I was surprised by how quickly they shipped my order and how quickly it arrived!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
kath
Site Experience Feedback
Mar 04, 2024
very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hoka purchase
Site Experience Feedback
Mar 04, 2024
Easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
B
Site Experience Feedback
Mar 04, 2024
The site was dated, especially the checkout page design. I ended up googling to make sure it was legit
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Grateful8819
Site Experience Feedback
Mar 04, 2024
Very easy to navigate and find what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jamie D
Post-Delivery Feedback
Mar 03, 2024
My son wears a size 15 shoe and it is really difficult to find specific shoes in his size. He needed throwong shoes for track and I had no idea where to find them. Runners Plus made it easy with fast shipping and competitive pricing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Spikes
Site Experience Feedback
Mar 03, 2024
The website was easy to navigate and manage, plus the spikes my daughter wanted were in stock here while they were sold out elsewhere. However, I was unable to receive a military discount. According to my google search, you offer military discount, but I was unable to verify it without speaking to customer service. Since it is late at night, I was unable to do that.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »