Runners Plus Customer Reviews
Runners Plus holds a 9.7/10 overall rating and 344 verified post-delivery reviews on Bizrate.
Runners Plus Rating
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Learn more about reviewsOverall Satisfaction:
9.7out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.9out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 96% | 96% |
 Neutral | 2% | 1% |
 Negative | 2% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.8 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.4 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 91% |
Neutral | 10% | 5% |
Negative | 3% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.2 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.6 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.8 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Runners Plus
Showing 1 - 50 of 469
Mom of Boys03
Site Experience FeedbackOct 13, 2026
Fast and easy checkout process!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 11, 2026
I emailed the company about sizing before purchasing indicating the size that my child wears. This is an extremely specialized shoe for high jump and her spikes for running were a 7.5 but when the high jump spikes arrive the 7.5 did not fit as promised it is very hard to find the shoe in her sizing.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 8
Gaga
Post-Delivery FeedbackOct 8, 2026
I ordered for my granddaughters birthday. They had the design she wanted and at a good price. Shopping fees were cheaper than another site and they came in on the date they said they would. I will be recommending this site to all the XC and track moms!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Vegas
Site Experience FeedbackOct 6, 2026
Was able to find shoe i wanted in size I wanted
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Honey
Post-Delivery FeedbackOct 5, 2026
Excellent service.Arrived next day
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 5, 2026
I came I purchased I live in my shoes. Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
rob ichi
Site Experience FeedbackOct 4, 2026
Good website for me to find the exact item I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silky smooth
Site Experience FeedbackOct 4, 2026
Didn’t even know about this site until today. So far it was a Silky smooth transaction. Will deal with this company again for sure.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackOct 3, 2026
Easy ordering process. Timely delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 5
Online Shopper
Post-Delivery FeedbackOct 3, 2026
I appreciate the support of Runners Plus to the Dayton running community.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackOct 2, 2026
Great, found what I needed with ease.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
skblut
Post-Delivery FeedbackOct 2, 2026
It was good got shoes quickly.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackOct 1, 2026
They didn't have my size on hand at the Air Force Marathon Expo (2XL), and was happy to see the products that I wamted available online. I got the package delivered quickly and am enjoying my hat, tshirt and magnets.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Tennis Chick
Site Experience FeedbackSep 30, 2026
Easy to check out and great rewards value
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lil
Site Experience FeedbackSep 30, 2026
website was great and i found what i was looking for but honestly you guys had a super limited selection, especially of race day outfits for women
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackSep 27, 2026
I was purchasing a pair of running shorts as a giflt and it was super easy to order and have it shipped to me, the item I wanted was in stock and it arrived just in time for a holiday.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Emma
Post-Delivery FeedbackSep 27, 2026
I was very impressed with the quick delivery. Product arrived nearly a week earlier than anticipated.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Traveler
Post-Delivery FeedbackSep 27, 2026
I was extremly impressed with the ease of ordering and with the person I contacted on the phone. I wish everyone could experiece this type of service. I will buy from them again for my wife.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Xavier
Site Experience FeedbackSep 26, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KAX
Site Experience FeedbackSep 26, 2026
GOOD EXPERIENCE, WILL KNOW MORE ONCE I RECEIVE THE PRODUCT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 24, 2026
My shoes shipped from OH to VA in less than 2 days, I was extremely pleased with the speed!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 24, 2026
Good price good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 22, 2026
Very nice presentation
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
slow runner
Site Experience FeedbackSep 21, 2026
I should have receviced twick the points. this is my 2nd order today.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Maggie
Post-Delivery FeedbackSep 21, 2026
I needed a specific style of running shoe that was last seasons style and we hard to find. I initially purchased the shoe on Amazon but they were unable to deliver the product by the promised delivery date. I was going on a trip so I used an AI google search to find vendors who might have the shoe. Runners Plus came up and they were located in a state close to me. I called and talked to a human who was extremely helpful and actually walked to the warehouse to visually confirm that he had the shoe in the size I needed. They were shipped the same day and I had them in about 4 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 21, 2026
Shoes fit perfectly and love them. Will order again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Old lady
Post-Delivery FeedbackSep 20, 2026
My podiatrist recommended that I get these shoes and they are out of my price range but I found a pretty good deal at runners plus so I was able to get a pair and my feet are better for it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Shell B
Post-Delivery FeedbackSep 19, 2026
Good selection of patterns for the running hat I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
sp
Post-Delivery FeedbackSep 19, 2026
Will get another pair
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
QT
Post-Delivery FeedbackSep 18, 2026
Runners Plus carried an older version of a Hoka shoe that I wanted at a great discount and shipped it right away, no gimmicks.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 17, 2026
I've got my Hoka Clifton 10 for an excellent price and delivered fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Ruth
Site Experience FeedbackSep 17, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
We appreciate Runners Plus' longtime support of the Dayton running community.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackSep 16, 2026
Great shopping experience !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 10
Alec
Post-Delivery FeedbackSep 16, 2026
Small business that I would prefer to support before any other corporate business buying experience had the product I’m looking for on time delivery good tracking information. Good packaging highly recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
RW
Post-Delivery FeedbackSep 16, 2026
The prices are great and the support team is always happy to help. I never buy my athletic shoes from anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Chris L.
Post-Delivery FeedbackSep 15, 2026
This is the first time I've ever ordered from Runners Plus. I ordered two pairs of brooks ghost max for both my husband and myself. Unfortunately, the pair I ordered for my husband were out of stock. Runners Plus promptly sent me an email explaining the color sneaker I originally ordered were unavailable. They provided a link to choose a different color and sent the newly ordered sneakers out immediately. I had them by the next day. They were very accommodating and the customer service was impeccable. My husband and I love our sneakers and will definitely be shopping with Runners Plus in the future...wonderful company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 15, 2026
The product was delivered five days later than promised. When I looked at it, it was the wrong size. I ordered medium. And I got extra large.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 5
Brayden grushon
Site Experience FeedbackSep 15, 2026
the website is quick and very accessible overall a great experience with free quick shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hurricane
Post-Delivery FeedbackSep 15, 2026
It is always a challenge to find a 5-toed running shoe that works AND continues to be made. I buy the ones I like and keep them in storage, going through them one at a time. Runners Plus is one of the very few places that carries my style consistently. Yes, these are very costly running "shoes" but when typical running shoes don't work, 5-toed shoes are key.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jake
Post-Delivery FeedbackSep 14, 2026
Product arrived on time. However product was an obvious return as there was dirt on sole. I was not expecting a used/returned product when buying a new pair of shoes
- Overall Rating: 4
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
DJ Shopper
Post-Delivery FeedbackSep 14, 2026
Since I had never ordered from Runners Plus I checked if they were legit. Great reviews After ordering I can see why. Good communication. And recieved my shoes early, I believe. Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Julie
Post-Delivery FeedbackSep 14, 2026
Found one pair I wanted . Ease to order and got them quick. The other color they didn’t have available but I can’t find any other company that has that color either
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
J. Alf. 3_14
Post-Delivery FeedbackSep 12, 2026
The product I ordered was last years Saucony Ride model. After my purchase, one day later a customer rep from RP called me that the item was not in stock, but due to my purchase, they would honor the "sale" price and give me the current model which was nice of them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Peterrr
Post-Delivery FeedbackSep 11, 2026
Best running store in Dayton.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Tito
Post-Delivery FeedbackSep 11, 2026
Excellent products and particularly great deals on Hoka
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Grace
Site Experience FeedbackSep 9, 2026
It's very clear. The navigation of the website is very straightforward and the experience for shopping feels satisfying in terms of getting the exact item you want.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
CB
Site Experience FeedbackSep 9, 2026
Checkout and finding products were very easy! However, the selection of larger sizes was very small, and most products only included one picture- I like to see how clothes would fit from different angles.
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: 10
Fritz
Post-Delivery FeedbackSep 8, 2026
Very easy and convenient. You rice was great and delivery was fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A