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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1361 - 1380 of 7,300

Mom

Site Experience Feedback

Jul 01, 2024

Navigating this website is easy

Online Shopper

Site Experience Feedback

Jun 22, 2024

Good

Jane

Site Experience Feedback

Jul 01, 2024

Very pleased with quality of jewelry offered and price

Sparkle girl

Site Experience Feedback

Jun 25, 2024

Always find the best deals for the money spent.


Post-Delivery Feedback

Jul 01, 2024

I was very impressed with the quality and pricing of the diamond earrings! They’re exactly what I was looking for!

Fred

Post-Delivery Feedback

Jul 01, 2024

But a necklace, bracelet set and 2 pair of earrings for my wife and our 28th anniversary. She loved all the items but the solid gold earrings kept falling off, then bent and broke. In mail back to you for a refund. The gold over sterling pieces seemed to fare much better.

Hummingbird

Site Experience Feedback

Jun 21, 2024

No comments


Post-Delivery Feedback

Jul 01, 2024

Im very satisfied with the products but you are writing my name the wrong way. Its Maria Vitalina. Thanks

MrsC4CY

Site Experience Feedback

Jul 01, 2024

The variety of inventory at a HUGE array of price points is amazing. I like the fact that you have UNIQUE interesting and UNUSUAL jewelry. Every single tj e I wear something I’ve purchased at Ross Simon’s I get a compliment. Every time.

From Ross-Simons

We try to offer a wide variety of pieces to meet all tastes and budgets. We are thrilled to learn that you love our pieces, and that people notice! We look forward to shopping with you again.

Mel

Site Experience Feedback

Jun 30, 2024

I received a code to use for $15 off purchase over $100.. There was no indication on that particular page stating * Not applicable to the already big savings of item. I was a bit disappointed with that, as I went through quite the effort to get to the original site. I certainly hope my time and effort will be worth the bracelet I ordered. So many beautiful items of which I have passed up on many occasions.

From Ross-Simons

Good news: we have applied the coupon you received to the order you recently placed. This code is applicable to any item, as long as it meets the minimum dollar amount, which it does. It may not have worked because it may have bee...

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Eloy

Site Experience Feedback

Jun 30, 2024

Really easy to find specific products just using filter option, lots of great deals. Just an easy experience overall and highly recommend

Morgan

Site Experience Feedback

Jun 30, 2024

Well designed and great description. Loved the easy of sizing.

Castro

Site Experience Feedback

Jun 30, 2024

It was a little bit difficult when I have to use my phone to look at the small screen after working 10 hours! I was looking for a second necklace, but I got tired of looking for it, so I gave up.

From Ross-Simons

A laptop, tablet or desktop may be easier to navigate, as the small screen of a phone can be challenging at times (especially after a long day at work!). If you need assistance looking for a particular piece, feel free to reach ou...

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NA

Site Experience Feedback

Jun 30, 2024

Difficult to find items that are for a bigger person especially necklaces.

From Ross-Simons

Most necklaces are sold in 16", 18" or 20" lengths. We do understand the need for a longer length sometimes, and as such we do sell extenders that can extend the length of necklace up to 3". If you need any assistance, please reac...

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Christa

Site Experience Feedback

Jun 30, 2024

Lovely jewelry. Easy to order and purchase. Will be checking out more pieces at some point soon

Toots

Site Experience Feedback

Jun 30, 2024

It was easy to find all items I was looking for.

Winnie D-B

Site Experience Feedback

Jun 30, 2024

My overall experience would be better if items in shopping cart were saved for the next visit.

From Ross-Simons

Items left the shopping cart only remain for a very limited time. If you would like your items to remain longer, create a "Wish List", or select "Save for Later". To create a Wish List, you need to register for an account, find a...

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Kat

Site Experience Feedback

Jun 30, 2024

Good experience

Chrissie

Site Experience Feedback

Jun 30, 2024

I love Ross Simon & have been shopping with them for quite some time. They sell beautiful jewelry at great prices, and, I love that I can spread out my payments over 6 months with them at no interest.

From Ross-Simons

The Ross-Simons Credit Card is a great option for paying on time. We are glad to know that you are taking advantage of the interest free option! Thank you for being a valued customer!

Crochetmom

Site Experience Feedback

Jun 30, 2024

I had a quick and easy shopping experience today. The item I was looking for was in stock.

Online Shopper

Site Experience Feedback

Jun 30, 2024

Very easy to navigate

Kara

Post-Delivery Feedback

Jun 30, 2024

Was looking for a decent age appropriate piece of jewelry for my young granddaughters and found small hearts that fit the bill perfectly. Ordered them , they shipped quickly in about 5 days I had them ! All went very well.