Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1361 - 1380 of 7,300
Mom
Site Experience Feedback
Jul 01, 2024
Navigating this website is easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 22, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jane
Site Experience Feedback
Jul 01, 2024
Very pleased with quality of jewelry offered and price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sparkle girl
Site Experience Feedback
Jun 25, 2024
Always find the best deals for the money spent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sparkle girl
Post-Delivery Feedback
Jul 01, 2024
I was very impressed with the quality and pricing of the diamond earrings! They’re exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Fred
Post-Delivery Feedback
Jul 01, 2024
But a necklace, bracelet set and 2 pair of earrings for my wife and our 28th anniversary. She loved all the items but the solid gold earrings kept falling off, then bent and broke. In mail back to you for a refund. The gold over sterling pieces seemed to fare much better.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Hummingbird
Site Experience Feedback
Jun 21, 2024
No comments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hummingbird
Post-Delivery Feedback
Jul 01, 2024
Im very satisfied with the products but you are writing my name the wrong way. Its Maria Vitalina. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
MrsC4CY
Site Experience Feedback
Jul 01, 2024
The variety of inventory at a HUGE array of price points is amazing. I like the fact that you have UNIQUE interesting and UNUSUAL jewelry. Every single tj e I wear something I’ve purchased at Ross Simon’s I get a compliment. Every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We try to offer a wide variety of pieces to meet all tastes and budgets. We are thrilled to learn that you love our pieces, and that people notice! We look forward to shopping with you again.
Mel
Site Experience Feedback
Jun 30, 2024
I received a code to use for $15 off purchase over $100.. There was no indication on that particular page stating * Not applicable to the already big savings of item. I was a bit disappointed with that, as I went through quite the effort to get to the original site. I certainly hope my time and effort will be worth the bracelet I ordered. So many beautiful items of which I have passed up on many occasions.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Good news: we have applied the coupon you received to the order you recently placed. This code is applicable to any item, as long as it meets the minimum dollar amount, which it does. It may not have worked because it may have bee...
Read full response »Eloy
Site Experience Feedback
Jun 30, 2024
Really easy to find specific products just using filter option, lots of great deals. Just an easy experience overall and highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Morgan
Site Experience Feedback
Jun 30, 2024
Well designed and great description. Loved the easy of sizing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Castro
Site Experience Feedback
Jun 30, 2024
It was a little bit difficult when I have to use my phone to look at the small screen after working 10 hours! I was looking for a second necklace, but I got tired of looking for it, so I gave up.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
A laptop, tablet or desktop may be easier to navigate, as the small screen of a phone can be challenging at times (especially after a long day at work!). If you need assistance looking for a particular piece, feel free to reach ou...
Read full response »NA
Site Experience Feedback
Jun 30, 2024
Difficult to find items that are for a bigger person especially necklaces.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
Most necklaces are sold in 16", 18" or 20" lengths. We do understand the need for a longer length sometimes, and as such we do sell extenders that can extend the length of necklace up to 3". If you need any assistance, please reac...
Read full response »Christa
Site Experience Feedback
Jun 30, 2024
Lovely jewelry. Easy to order and purchase. Will be checking out more pieces at some point soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toots
Site Experience Feedback
Jun 30, 2024
It was easy to find all items I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Winnie D-B
Site Experience Feedback
Jun 30, 2024
My overall experience would be better if items in shopping cart were saved for the next visit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Items left the shopping cart only remain for a very limited time. If you would like your items to remain longer, create a "Wish List", or select "Save for Later". To create a Wish List, you need to register for an account, find a...
Read full response »Kat
Site Experience Feedback
Jun 30, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chrissie
Site Experience Feedback
Jun 30, 2024
I love Ross Simon & have been shopping with them for quite some time. They sell beautiful jewelry at great prices, and, I love that I can spread out my payments over 6 months with them at no interest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
The Ross-Simons Credit Card is a great option for paying on time. We are glad to know that you are taking advantage of the interest free option! Thank you for being a valued customer!
Crochetmom
Site Experience Feedback
Jun 30, 2024
I had a quick and easy shopping experience today. The item I was looking for was in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jun 30, 2024
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kara
Post-Delivery Feedback
Jun 30, 2024
Was looking for a decent age appropriate piece of jewelry for my young granddaughters and found small hearts that fit the bill perfectly. Ordered them , they shipped quickly in about 5 days I had them ! All went very well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »