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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1341 - 1360 of 7,300

MA47

Site Experience Feedback

Jun 22, 2024

Everything went fine today


Post-Delivery Feedback

Jul 02, 2024

I received this ankle bracelet in a timely manner. It looks better than it even does on the picture. Haven’t got to wear it yet but I did try it on. I’m very happy with it. Order it if you like it.

Jan

Site Experience Feedback

Jul 02, 2024

Love Ross Simon!

Margie

Site Experience Feedback

Jul 02, 2024

The checkout was rather confusing. I had to go back to the beginning a few times because there was no, “checkout” option, that I could find. Please make it easier for older people, like me. Thank you

From Ross-Simons

We are sorry you did have this problem. Please know we are always here to assist you. Just call us at 1-800-521-7677.

Online Shopper

Site Experience Feedback

Jun 20, 2024

Beautiful jewelry and made well. Customer service is terrific. I love all five pieces I've bought.

Karen

Site Experience Feedback

Jul 02, 2024

Love Ross Simmons. I’ve been buying there for years

JanMarso

Site Experience Feedback

Jun 21, 2024

The ring I was looking at did not have different views of the ring. I couldn’t tell high high the ring would be on my finger.


Post-Delivery Feedback

Jul 02, 2024

I searched a long time for a ring that I liked that would go with my other thumb ring. I found the Le Vian "Creme Brulee" ring. There were only two photos showing the ring so I really couldn't judge how big the stones were. I purchased the ring and I received it a week later. The ring and stones were so small I couldn't see the stones at all. I decided for the price I was going to return it.

From Ross-Simons

This ring looks like it would be a lower profile on the finger. You may certainly return anything within 30 days, if you are not 100% satisfied. The ring is gorgeous, and we hope you love it!

DebDew

Site Experience Feedback

Jul 01, 2024

It us always a pleasure shopping with Ross Simons

Valerie

Site Experience Feedback

Jul 01, 2024

I have thoroughly enjoyed ordering from ross-simons for several years. I wear my ross treasures every day! The selections are delightful and often tantalizing. Ross has been so generous to me and Ross makes it easy to keep up my end of the bargain. I have been treated ever so fairly. The ordering process is a breeze. If there's any kind of a glitch, Ross is a day at the beach on the phone. Thank you Ross!!! You RULE! I remain your humble servant, Valerie

From Ross-Simons

Thank you for the kind words! We are humbled to have a wonderful customer such as yourself. Thank you for being a valued customer, and we hope you love the personalized medallion necklace!

Online Shopper

Site Experience Feedback

Jul 01, 2024

Excellent and easy!

DEE

Site Experience Feedback

Jul 01, 2024

I had no problems with the website.

Jackie

Site Experience Feedback

Jul 01, 2024

There's nothing bad about this website,it was easy as 1,2 &3.its been along tome since i have order from this company, I was pleased then as well as now

From Ross-Simons

We are glad that you found the website easy to use, and that you have come back to shop with us. We hope you love the bracelet!

Online Shopper

Site Experience Feedback

Jul 01, 2024

very quick check-out

Online Shopper

Site Experience Feedback

Jul 01, 2024

Easy thanks

Kat

Site Experience Feedback

Jul 01, 2024

Easy to find the item and checkout was quick and efficient.

Chalcedoney

Site Experience Feedback

Jul 01, 2024

The website is very easy to navigate, prices are reasonable and I like the fact jewelry has gram weight listed in description it helps a lot with purchase decision.

From Ross-Simons

We always include the weight and dimensions of the pieces, as we understand it can be challenging to depict size online. Thank you for the kind words, and we hope you love the ring and earrings!

Online Shopper

Site Experience Feedback

Jul 01, 2024

Attempted several times to enter my email and it kept saying it was an invalid email. They had a previous email that I had many years ago was able to change it After many attempts, if it hadn’t worked the last time I was canceling the order just not worth the aggravation. I have bought all the wedding rings for myself and my husband other rings so I’m not sure why the email kept saying invalid.

From Ross-Simons

It appears that you have not registered your current email with us. Please go online and register your current email, set up a password, and you should not have an issue going forward. We regret the issue you had when you started ...

Read full response »

Deb

Site Experience Feedback

Jul 01, 2024

Love everything R/S

BB

Site Experience Feedback

Jul 01, 2024

Good

Catherine

Post-Delivery Feedback

Jul 01, 2024

My parcel arrived in good time, beautifully and safely packaged in a lovely gift box. The item is exquisite and comfortable to wear. I am very happy with Ross Simons:)

Mary

Site Experience Feedback

Jul 01, 2024

Good & easy experience.