Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1341 - 1360 of 7,300
MA47
Site Experience Feedback
Jun 22, 2024
Everything went fine today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MA47
Post-Delivery Feedback
Jul 02, 2024
I received this ankle bracelet in a timely manner. It looks better than it even does on the picture. Haven’t got to wear it yet but I did try it on. I’m very happy with it. Order it if you like it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jan
Site Experience Feedback
Jul 02, 2024
Love Ross Simon!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Margie
Site Experience Feedback
Jul 02, 2024
The checkout was rather confusing. I had to go back to the beginning a few times because there was no, “checkout” option, that I could find. Please make it easier for older people, like me. Thank you
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We are sorry you did have this problem. Please know we are always here to assist you. Just call us at 1-800-521-7677.
Online Shopper
Site Experience Feedback
Jun 20, 2024
Beautiful jewelry and made well. Customer service is terrific. I love all five pieces I've bought.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karen
Site Experience Feedback
Jul 02, 2024
Love Ross Simmons. I’ve been buying there for years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JanMarso
Site Experience Feedback
Jun 21, 2024
The ring I was looking at did not have different views of the ring. I couldn’t tell high high the ring would be on my finger.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
JanMarso
Post-Delivery Feedback
Jul 02, 2024
I searched a long time for a ring that I liked that would go with my other thumb ring. I found the Le Vian "Creme Brulee" ring. There were only two photos showing the ring so I really couldn't judge how big the stones were. I purchased the ring and I received it a week later. The ring and stones were so small I couldn't see the stones at all. I decided for the price I was going to return it.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
This ring looks like it would be a lower profile on the finger. You may certainly return anything within 30 days, if you are not 100% satisfied. The ring is gorgeous, and we hope you love it!
DebDew
Site Experience Feedback
Jul 01, 2024
It us always a pleasure shopping with Ross Simons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Valerie
Site Experience Feedback
Jul 01, 2024
I have thoroughly enjoyed ordering from ross-simons for several years. I wear my ross treasures every day! The selections are delightful and often tantalizing. Ross has been so generous to me and Ross makes it easy to keep up my end of the bargain. I have been treated ever so fairly. The ordering process is a breeze. If there's any kind of a glitch, Ross is a day at the beach on the phone. Thank you Ross!!! You RULE! I remain your humble servant, Valerie
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
Thank you for the kind words! We are humbled to have a wonderful customer such as yourself. Thank you for being a valued customer, and we hope you love the personalized medallion necklace!
Online Shopper
Site Experience Feedback
Jul 01, 2024
Excellent and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DEE
Site Experience Feedback
Jul 01, 2024
I had no problems with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jackie
Site Experience Feedback
Jul 01, 2024
There's nothing bad about this website,it was easy as 1,2 &3.its been along tome since i have order from this company, I was pleased then as well as now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are glad that you found the website easy to use, and that you have come back to shop with us. We hope you love the bracelet!
Online Shopper
Site Experience Feedback
Jul 01, 2024
very quick check-out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 01, 2024
Easy thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kat
Site Experience Feedback
Jul 01, 2024
Easy to find the item and checkout was quick and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chalcedoney
Site Experience Feedback
Jul 01, 2024
The website is very easy to navigate, prices are reasonable and I like the fact jewelry has gram weight listed in description it helps a lot with purchase decision.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We always include the weight and dimensions of the pieces, as we understand it can be challenging to depict size online. Thank you for the kind words, and we hope you love the ring and earrings!
Online Shopper
Site Experience Feedback
Jul 01, 2024
Attempted several times to enter my email and it kept saying it was an invalid email. They had a previous email that I had many years ago was able to change it After many attempts, if it hadn’t worked the last time I was canceling the order just not worth the aggravation. I have bought all the wedding rings for myself and my husband other rings so I’m not sure why the email kept saying invalid.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
It appears that you have not registered your current email with us. Please go online and register your current email, set up a password, and you should not have an issue going forward. We regret the issue you had when you started ...
Read full response »Deb
Site Experience Feedback
Jul 01, 2024
Love everything R/S
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BB
Site Experience Feedback
Jul 01, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Catherine
Post-Delivery Feedback
Jul 01, 2024
My parcel arrived in good time, beautifully and safely packaged in a lovely gift box. The item is exquisite and comfortable to wear. I am very happy with Ross Simons:)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mary
Site Experience Feedback
Jul 01, 2024
Good & easy experience.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »