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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1321 - 1340 of 7,300

Online Shopper

Site Experience Feedback

Jul 03, 2024

Very disappointed that my order did not qualify for a further discount, especially since advertised all over the website. I will have to rethink future purchases.

From Ross-Simons

You received this piece at the lowest discount possible. We did reach out via email to confirm. Thank you for shopping with Ross-Simons!

Kina

Post-Delivery Feedback

Jul 03, 2024

I like Ross-Simons jewelry. I have seven jewelry that I have purchase for the past thirty years. I like the style that I have purchase.

Happy

Site Experience Feedback

Jul 03, 2024

Good

bobbie

Site Experience Feedback

Jul 02, 2024

I'll worry until the necklace or pendant arrivers with the correct date for when my husband was born, and the date of when he died. You'll under stand the concern I have.

From Ross-Simons

We are sure that the necklace will come engraved correctly, but if there is any issue, please reach out to us directly at 800-556-7376 and we will be happy to assist. We are very sorry for your loss.

Griselda

Site Experience Feedback

Jul 02, 2024

I had absolutely no difficulty. It was seamless.

Online Shopper

Site Experience Feedback

Jul 02, 2024

Beautiful Collection

Pjduck

Site Experience Feedback

Jul 02, 2024

Wish that you had earrings to match the necklace I bought

From Ross-Simons

While that particular necklace does not have an exact match, we do offer many earrings that are in either blue topaz or peridot, that would coordinate nicely. Please feel free to search on our website or call us direct at 800-556-...

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susita

Site Experience Feedback

Jul 02, 2024

perfect selection..perfect prices, even sales items!

Online Shopper

Site Experience Feedback

Jul 02, 2024

good

Baysidegal

Site Experience Feedback

Jul 02, 2024

Ive used your website often especially for gifts because the site is easy to use and the excellent quality of the jewelry

KQ

Site Experience Feedback

Jul 02, 2024

Difficult to judge weight and heft of a necklace without being able to touch it.

From Ross-Simons

We understand it can be challenging to order online when you can't touch and feel the pieces, that's why we always include the gram weight and the dimensions of the piece under Product Details in the description. We hope you love ...

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JoriLV

Site Experience Feedback

Jul 02, 2024

I’ve purchased items from you several times. Your website is easy to navigate and I am very impressed with the quality of the jewelry that I have received.

Angela

Site Experience Feedback

Jun 27, 2024

I love Ross-Simon’s! Most of my jewelry is from this company!


Post-Delivery Feedback

Jul 02, 2024

I always have a great experience at Ross-Simon’s! Most of my jewelry is from this great shop!

heath

Site Experience Feedback

Jul 02, 2024

Web site was easy to navigate. I really like the assortment of products and the prices. Will wait to see the quality on delivery. If it's what I hope, I'll be ordering again.

LA

Site Experience Feedback

Jul 02, 2024

Amazing as usual

Brian

Site Experience Feedback

Jul 02, 2024

The website is easy to use. Good value on jewelry.

Jake

Site Experience Feedback

Jul 02, 2024

Fine

NanaO

Site Experience Feedback

Jun 15, 2024

Easy shopping, however I bought something I really didn’t need. I just liked it.

BassetLover

Site Experience Feedback

Jul 02, 2024

I like Ross Simons. 35+ years ago my Lenox China came from Ross Simons. It was an excellent deal - the best to be found.

Satisfied Customer

Site Experience Feedback

Jul 02, 2024

Easy