Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1321 - 1340 of 7,300
Online Shopper
Site Experience Feedback
Jul 03, 2024
Very disappointed that my order did not qualify for a further discount, especially since advertised all over the website. I will have to rethink future purchases.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
From Ross-Simons
You received this piece at the lowest discount possible. We did reach out via email to confirm. Thank you for shopping with Ross-Simons!
Kina
Post-Delivery Feedback
Jul 03, 2024
I like Ross-Simons jewelry. I have seven jewelry that I have purchase for the past thirty years. I like the style that I have purchase.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Happy
Site Experience Feedback
Jul 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bobbie
Site Experience Feedback
Jul 02, 2024
I'll worry until the necklace or pendant arrivers with the correct date for when my husband was born, and the date of when he died. You'll under stand the concern I have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are sure that the necklace will come engraved correctly, but if there is any issue, please reach out to us directly at 800-556-7376 and we will be happy to assist. We are very sorry for your loss.
Griselda
Site Experience Feedback
Jul 02, 2024
I had absolutely no difficulty. It was seamless.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 02, 2024
Beautiful Collection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pjduck
Site Experience Feedback
Jul 02, 2024
Wish that you had earrings to match the necklace I bought
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
While that particular necklace does not have an exact match, we do offer many earrings that are in either blue topaz or peridot, that would coordinate nicely. Please feel free to search on our website or call us direct at 800-556-...
Read full response »susita
Site Experience Feedback
Jul 02, 2024
perfect selection..perfect prices, even sales items!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 02, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Baysidegal
Site Experience Feedback
Jul 02, 2024
Ive used your website often especially for gifts because the site is easy to use and the excellent quality of the jewelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KQ
Site Experience Feedback
Jul 02, 2024
Difficult to judge weight and heft of a necklace without being able to touch it.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We understand it can be challenging to order online when you can't touch and feel the pieces, that's why we always include the gram weight and the dimensions of the piece under Product Details in the description. We hope you love ...
Read full response »JoriLV
Site Experience Feedback
Jul 02, 2024
I’ve purchased items from you several times. Your website is easy to navigate and I am very impressed with the quality of the jewelry that I have received.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angela
Site Experience Feedback
Jun 27, 2024
I love Ross-Simon’s! Most of my jewelry is from this company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Angela
Post-Delivery Feedback
Jul 02, 2024
I always have a great experience at Ross-Simon’s! Most of my jewelry is from this great shop!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
heath
Site Experience Feedback
Jul 02, 2024
Web site was easy to navigate. I really like the assortment of products and the prices. Will wait to see the quality on delivery. If it's what I hope, I'll be ordering again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LA
Site Experience Feedback
Jul 02, 2024
Amazing as usual
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Brian
Site Experience Feedback
Jul 02, 2024
The website is easy to use. Good value on jewelry.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jake
Site Experience Feedback
Jul 02, 2024
Fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NanaO
Site Experience Feedback
Jun 15, 2024
Easy shopping, however I bought something I really didn’t need. I just liked it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BassetLover
Site Experience Feedback
Jul 02, 2024
I like Ross Simons. 35+ years ago my Lenox China came from Ross Simons. It was an excellent deal - the best to be found.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied Customer
Site Experience Feedback
Jul 02, 2024
Easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »