Home > Apparel & Accessories > Ross-Simons

Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1301 - 1320 of 7,300

Debj

Site Experience Feedback

Jul 04, 2024

Have purchased several pieces. Love them all. This piece marks and celebrates a new work experience.

Dog-lover

Site Experience Feedback

Jun 26, 2024

Good experience- no issues. Appreciate the discount code that saved me $15!


Post-Delivery Feedback

Jul 04, 2024

Have done business with Ross-Simons for a long time and have been well-pleased with the service and products. Return service is very good.

One Happy Customer!

Post-Delivery Feedback

Jul 04, 2024

I cannot express enough how much I adore the Miraculous medal charm bracelet I received. I absolutely LOVE IT! The quality is precisely what I was looking for. And the packaging? It exceeded my expectations! When I opened the package, all I could exclaim was, "Oh, my! The packaging and the bracelet are absolutely beautiful! God is good!"

SurfChick

Site Experience Feedback

Jul 04, 2024

I like that it cues you to add a code if a discount can be applied and clearly states when it cannot.

Sea life ring

Site Experience Feedback

Jul 03, 2024

It has been all good so far.

Gilly

Site Experience Feedback

Jul 03, 2024

Easy to navigate

Disappointed

Post-Delivery Feedback

Jul 03, 2024

The necklace chain looks cheap and flimsy. Nothing like the picture and definitely not a "rope" chain as described. Now I have to spend more on a replacement chain. The pearl pendant is nice. Overall, not happy and will not recommend ordering from this company.

Teena

Site Experience Feedback

Jul 03, 2024

A little difficulty checking out

CJBF

Site Experience Feedback

Jul 03, 2024

It worked well for me today

Kim

Site Experience Feedback

Jul 03, 2024

Very easy to use.

Ree

Site Experience Feedback

Jul 03, 2024

Wish the website had a way of remembering that I purchased before

From Ross-Simons

If you register your email on our website, and sign into your account when you purchase/browse, you will have a record of all of your orders placed with us. We hope this helps!

TKOB

Site Experience Feedback

Jul 03, 2024

I was sent a coupon code in the mail. everytume I tried to use it it would not take. it would not let me use with other online discounts, but everything on the site is discounted. frustrating.

From Ross-Simons

We regret the issue you had using the coupon code you received. There are some coupons that cannot be combined with other discounts, and some that can. Without knowing the code you have, we cannot investigate. Please reach out to ...

Read full response »

Deb

Site Experience Feedback

Jul 03, 2024

I have been a customer of Ross Simmons for 30 years. Maybe longer. Beautiful styles excellent quality. I have never had to send anything back and the 14k items I purchased yeas ago I still wear and love

Online Shopper

Site Experience Feedback

Jul 03, 2024

I still don't see percentage off a particular piece of jewelry. I am like most women shoppers I'm looking for the nicest piece of jewelry to either go with something I have or see a gem/stone I don't own and want to start collecting. I would like to see items bundled into a "set" more often; however, it would require your giving me the original prices of each piece.

From Ross-Simons

We do carry some pieces that are bundled as a set, but more often than not, coordinating pieces are sold separately. Typically, when you choose a piece, if there is a coordinating piece it will be shown below the description. Than...

Read full response »

Online Shopper

Site Experience Feedback

Jul 03, 2024

Website told me my email address was invalid. Strange, it’s on my account that is probs ly more than 20 years old. Took the email the second time.

From Ross-Simons

We are sorry you had a problem entering your email, but glad the second time it did work for you. Sometimes, even if there is an added space, logging in is secure, so it won't let you into your account.

JejePacker27

Site Experience Feedback

Jul 03, 2024

Beautiful Jewelry. Jewelry, Clothes, shoes in that order. Those are my favorites.

Molly

Site Experience Feedback

Jul 03, 2024

Great selection. Very easy to navigate and find what you are looking for. Really like the recommend options.

Yay

Site Experience Feedback

Jul 03, 2024

Excellent

Ton

Site Experience Feedback

Jun 23, 2024

Piece of cake.

Antwan

Site Experience Feedback

Jun 24, 2024

this is a great site and i plan on using this in the future