Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1301 - 1320 of 7,300
Debj
Site Experience Feedback
Jul 04, 2024
Have purchased several pieces. Love them all. This piece marks and celebrates a new work experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dog-lover
Site Experience Feedback
Jun 26, 2024
Good experience- no issues. Appreciate the discount code that saved me $15!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dog-lover
Post-Delivery Feedback
Jul 04, 2024
Have done business with Ross-Simons for a long time and have been well-pleased with the service and products. Return service is very good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
One Happy Customer!
Post-Delivery Feedback
Jul 04, 2024
I cannot express enough how much I adore the Miraculous medal charm bracelet I received. I absolutely LOVE IT! The quality is precisely what I was looking for. And the packaging? It exceeded my expectations! When I opened the package, all I could exclaim was, "Oh, my! The packaging and the bracelet are absolutely beautiful! God is good!"
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SurfChick
Site Experience Feedback
Jul 04, 2024
I like that it cues you to add a code if a discount can be applied and clearly states when it cannot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sea life ring
Site Experience Feedback
Jul 03, 2024
It has been all good so far.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gilly
Site Experience Feedback
Jul 03, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Disappointed
Post-Delivery Feedback
Jul 03, 2024
The necklace chain looks cheap and flimsy. Nothing like the picture and definitely not a "rope" chain as described. Now I have to spend more on a replacement chain. The pearl pendant is nice. Overall, not happy and will not recommend ordering from this company.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Teena
Site Experience Feedback
Jul 03, 2024
A little difficulty checking out
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
CJBF
Site Experience Feedback
Jul 03, 2024
It worked well for me today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kim
Site Experience Feedback
Jul 03, 2024
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ree
Site Experience Feedback
Jul 03, 2024
Wish the website had a way of remembering that I purchased before
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
If you register your email on our website, and sign into your account when you purchase/browse, you will have a record of all of your orders placed with us. We hope this helps!
TKOB
Site Experience Feedback
Jul 03, 2024
I was sent a coupon code in the mail. everytume I tried to use it it would not take. it would not let me use with other online discounts, but everything on the site is discounted. frustrating.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
We regret the issue you had using the coupon code you received. There are some coupons that cannot be combined with other discounts, and some that can. Without knowing the code you have, we cannot investigate. Please reach out to ...
Read full response »Deb
Site Experience Feedback
Jul 03, 2024
I have been a customer of Ross Simmons for 30 years. Maybe longer. Beautiful styles excellent quality. I have never had to send anything back and the 14k items I purchased yeas ago I still wear and love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 03, 2024
I still don't see percentage off a particular piece of jewelry. I am like most women shoppers I'm looking for the nicest piece of jewelry to either go with something I have or see a gem/stone I don't own and want to start collecting. I would like to see items bundled into a "set" more often; however, it would require your giving me the original prices of each piece.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We do carry some pieces that are bundled as a set, but more often than not, coordinating pieces are sold separately. Typically, when you choose a piece, if there is a coordinating piece it will be shown below the description. Than...
Read full response »Online Shopper
Site Experience Feedback
Jul 03, 2024
Website told me my email address was invalid. Strange, it’s on my account that is probs ly more than 20 years old. Took the email the second time.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
We are sorry you had a problem entering your email, but glad the second time it did work for you. Sometimes, even if there is an added space, logging in is secure, so it won't let you into your account.
JejePacker27
Site Experience Feedback
Jul 03, 2024
Beautiful Jewelry. Jewelry, Clothes, shoes in that order. Those are my favorites.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Molly
Site Experience Feedback
Jul 03, 2024
Great selection. Very easy to navigate and find what you are looking for. Really like the recommend options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Yay
Site Experience Feedback
Jul 03, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ton
Site Experience Feedback
Jun 23, 2024
Piece of cake.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- Full ratings for this review »
Antwan
Site Experience Feedback
Jun 24, 2024
this is a great site and i plan on using this in the future
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »