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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1281 - 1300 of 7,300

Pleasantly Surprised

Site Experience Feedback

Jun 18, 2024

Alright


Post-Delivery Feedback

Jul 05, 2024

Beautiful

BULA

Site Experience Feedback

Jul 05, 2024

FINE

Cs

Site Experience Feedback

Jul 04, 2024

No problems

Online Shopper

Site Experience Feedback

Jul 04, 2024

Positive

Dr. Deborah Colbert

Site Experience Feedback

Jul 04, 2024

Good

Hang

Site Experience Feedback

Jul 04, 2024

Good!!

NANA123

Site Experience Feedback

Jul 04, 2024

The items I bought are perfect for Christmas gifts to 2 very special girls.

Online Shopper

Site Experience Feedback

Jul 04, 2024

I found what I wanted. However I don't want to be asked about product warranty plans. Just offer a great product at a good price point

From Ross-Simons

Many customers do want extended warranty, which is why we do offer it. When you do receive the offer, just click on the bottom left where it does say "No thanks" and continue with your order.

Tom

Site Experience Feedback

Jul 04, 2024

Very easy to navigate

Betvgccc

Site Experience Feedback

Jul 04, 2024

selection is good; asks for information twice-email, credit card; annoying;

Frustrated customer in placing an order

Site Experience Feedback

Jul 04, 2024

This was the most difficult site I have ever experienced to place an order. I worked a total of 2 hours to get the site to accept my information. Then I get a text stating did you leave something. I return to the site today and then no way to find what I left because I could not check out last night. Really!!??Then there was no way to use the 15% offered to enroll in Ross Simmons future texts. So I placed order without discount. What a mess!

From Ross-Simons

We are sorry you had a problem placing your order. If you do have a difficult time, please contact us at 1-800-521-7677 and we will be glad to assist you in placing your order.

Gretie

Site Experience Feedback

Jul 04, 2024

All purchases has been a pleasure to wear. Good quality.

Online Shopper

Site Experience Feedback

Jul 04, 2024

love rs prices and selection

Miss Ivy

Site Experience Feedback

Jul 04, 2024

Would love a “save” feature so I can come back later and look at items I might buy at a later date if still available.

From Ross-Simons

You are able to save items to look at later. You must place the item in the shopping cart, then select the "Save For Later" tab, or "Add To Wish List" tab. Both of these options will require that you register your email to go back...

Read full response »

Candy

Site Experience Feedback

Jul 04, 2024

I have always been pleased with my purchases! Great prices

Pookie

Post-Delivery Feedback

Jul 04, 2024

Loved the bracelet, but necklace was really small and I'm returning

Online Shopper

Site Experience Feedback

Jul 04, 2024

I have purchased many items over the years from Ross-Simmon

Barb C

Site Experience Feedback

Jun 19, 2024

Great jewelry/affordable prices and payment plans! Barb C.

KJ

Site Experience Feedback

Jun 19, 2024

Good experience every time I shop.


Post-Delivery Feedback

Jul 04, 2024

Great price point. Very pretty set for my granddaughter.

Jewelry

Site Experience Feedback

Jul 04, 2024

Easy to use.