Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1281 - 1300 of 7,300
Pleasantly Surprised
Site Experience Feedback
Jun 18, 2024
Alright
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pleasantly Surprised
Post-Delivery Feedback
Jul 05, 2024
Beautiful
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BULA
Site Experience Feedback
Jul 05, 2024
FINE
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Cs
Site Experience Feedback
Jul 04, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 04, 2024
Positive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. Deborah Colbert
Site Experience Feedback
Jul 04, 2024
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Hang
Site Experience Feedback
Jul 04, 2024
Good!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NANA123
Site Experience Feedback
Jul 04, 2024
The items I bought are perfect for Christmas gifts to 2 very special girls.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 04, 2024
I found what I wanted. However I don't want to be asked about product warranty plans. Just offer a great product at a good price point
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
Many customers do want extended warranty, which is why we do offer it. When you do receive the offer, just click on the bottom left where it does say "No thanks" and continue with your order.
Tom
Site Experience Feedback
Jul 04, 2024
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Betvgccc
Site Experience Feedback
Jul 04, 2024
selection is good; asks for information twice-email, credit card; annoying;
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Frustrated customer in placing an order
Site Experience Feedback
Jul 04, 2024
This was the most difficult site I have ever experienced to place an order. I worked a total of 2 hours to get the site to accept my information. Then I get a text stating did you leave something. I return to the site today and then no way to find what I left because I could not check out last night. Really!!??Then there was no way to use the 15% offered to enroll in Ross Simmons future texts. So I placed order without discount. What a mess!
- Overall Rating: 4
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We are sorry you had a problem placing your order. If you do have a difficult time, please contact us at 1-800-521-7677 and we will be glad to assist you in placing your order.
Gretie
Site Experience Feedback
Jul 04, 2024
All purchases has been a pleasure to wear. Good quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 04, 2024
love rs prices and selection
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Miss Ivy
Site Experience Feedback
Jul 04, 2024
Would love a “save” feature so I can come back later and look at items I might buy at a later date if still available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
You are able to save items to look at later. You must place the item in the shopping cart, then select the "Save For Later" tab, or "Add To Wish List" tab. Both of these options will require that you register your email to go back...
Read full response »Candy
Site Experience Feedback
Jul 04, 2024
I have always been pleased with my purchases! Great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pookie
Post-Delivery Feedback
Jul 04, 2024
Loved the bracelet, but necklace was really small and I'm returning
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 04, 2024
I have purchased many items over the years from Ross-Simmon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Barb C
Site Experience Feedback
Jun 19, 2024
Great jewelry/affordable prices and payment plans! Barb C.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KJ
Site Experience Feedback
Jun 19, 2024
Good experience every time I shop.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KJ
Post-Delivery Feedback
Jul 04, 2024
Great price point. Very pretty set for my granddaughter.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jewelry
Site Experience Feedback
Jul 04, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »