Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
9.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.7 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1261 - 1280 of 7,300
mrchrisd
Site Experience Feedback
Jun 27, 2024
no problem as usual as well as great pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mrchrisd
Post-Delivery Feedback
Jul 05, 2024
They listened and helped with out making me feel stupid!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bobbie
Site Experience Feedback
Jul 05, 2024
LOVE Ross Simons!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Julie
Site Experience Feedback
Jul 05, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Nana Anderson
Site Experience Feedback
Jul 05, 2024
I'm hoping this purchase is better quality of the last. It's not actually all gold like my pervious purchases, it's gold over silver. It wasn't easy to find, I had seen it when I purchased the necklace and earrings about a month ago, but I finally did. I'm praying it is as good as it looks for my granddaughter.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
From Ross-Simons
Extra care should be taken to maximize the lifespan and luster of your gold-over sterling jewelry. Remove your jewelry when you exercise, shower, or swim. Wait until perfume, lotion, or makeup is dry or has been absorbed by your s...
Read full response »Wingie
Site Experience Feedback
Jul 05, 2024
So far from I have been purchasing jewelry from Ross-Simons,I have had no problems with my purchases.Whenever I wear my jewelry I have received a lot of compliments on them. I would be more than willing to recommend my friends to purchase jewelry from you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PSILUVU
Site Experience Feedback
Jun 22, 2024
I did receive a discount code but was not reminded to enter it when checking out. Disappointed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PSILUVU
Post-Delivery Feedback
Jul 05, 2024
Loved my purchases but was disappointed that I didn't get the promised discount.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
From Ross-Simons
If you did have a promotion that was not used on an order, please contact us and we will check into this for you.
Online Shopper
Site Experience Feedback
Jul 05, 2024
good, fast efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TrishIrish
Site Experience Feedback
Jul 05, 2024
Jewelry is individual, personal, exciting. I have a number of good, useful, fashionable pieces. I have several important pieces to me. When I’m looking at jewelry all of these are check marks for me, reasons to purchase a particular piece.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
momma
Site Experience Feedback
Jul 05, 2024
I like your stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blackhat
Site Experience Feedback
Jun 21, 2024
Easy, great selection, informative regarding product, great sale prices. Love you guys at R-S!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blackhat
Post-Delivery Feedback
Jul 05, 2024
Love the selection, superior quality, ease in filtering, sales, beautiful gemstones, depth of descriptions and knowledgeable and respectful customer service staff!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 05, 2024
Very pleasant shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trishr
Site Experience Feedback
Jul 05, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joanie
Site Experience Feedback
Jul 05, 2024
Always easy & No problems 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Debo
Site Experience Feedback
Jul 05, 2024
Good experience and merchandise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liz
Site Experience Feedback
Jul 05, 2024
While designs are great, quality in a lot of items is poor & weak
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
- Full ratings for this review »
From Ross-Simons
If you do have a problem with an item you have purchased from us, please contact us at 1-800-521-7677 so we may assist you with that item.
Sharon
Site Experience Feedback
Jul 05, 2024
I was hoping to get a better discount because of our frequent purchases. We prefer Ross-Simon... my husband purchased another jewelery piece and the difference in quality, etc. was marked.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We always try to offer the best selection, at the best value possible. You do have a Bonus Coupon that was generated on your current order, to be used on a future order. Please check your email for details. Thank you for being a v...
Read full response »Judi
Site Experience Feedback
Jul 05, 2024
NIce merchandise.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Peony925
Site Experience Feedback
Jun 30, 2024
Easy to find what I was looking for and easy to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peony925
Post-Delivery Feedback
Jul 05, 2024
Great products for a reasonable price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JC
Post-Delivery Feedback
Jul 05, 2024
Wrong item was sent. I returned and have since placed another order.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
ljm
Site Experience Feedback
Jun 27, 2024
Great as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ljm
Post-Delivery Feedback
Jul 05, 2024
Great as always!!!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »