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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.2 /10
Product Selection9.5 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.4 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.2out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.5 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

9.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.7 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1261 - 1280 of 7,300

mrchrisd

Site Experience Feedback

Jun 27, 2024

no problem as usual as well as great pricing.


Post-Delivery Feedback

Jul 05, 2024

They listened and helped with out making me feel stupid!

Bobbie

Site Experience Feedback

Jul 05, 2024

LOVE Ross Simons!!

Julie

Site Experience Feedback

Jul 05, 2024

Easy to use.

Nana Anderson

Site Experience Feedback

Jul 05, 2024

I'm hoping this purchase is better quality of the last. It's not actually all gold like my pervious purchases, it's gold over silver. It wasn't easy to find, I had seen it when I purchased the necklace and earrings about a month ago, but I finally did. I'm praying it is as good as it looks for my granddaughter.

From Ross-Simons

Extra care should be taken to maximize the lifespan and luster of your gold-over sterling jewelry. Remove your jewelry when you exercise, shower, or swim. Wait until perfume, lotion, or makeup is dry or has been absorbed by your s...

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Wingie

Site Experience Feedback

Jul 05, 2024

So far from I have been purchasing jewelry from Ross-Simons,I have had no problems with my purchases.Whenever I wear my jewelry I have received a lot of compliments on them. I would be more than willing to recommend my friends to purchase jewelry from you.

PSILUVU

Site Experience Feedback

Jun 22, 2024

I did receive a discount code but was not reminded to enter it when checking out. Disappointed!


Post-Delivery Feedback

Jul 05, 2024

Loved my purchases but was disappointed that I didn't get the promised discount.

From Ross-Simons

If you did have a promotion that was not used on an order, please contact us and we will check into this for you.

Online Shopper

Site Experience Feedback

Jul 05, 2024

good, fast efficient

TrishIrish

Site Experience Feedback

Jul 05, 2024

Jewelry is individual, personal, exciting. I have a number of good, useful, fashionable pieces. I have several important pieces to me. When I’m looking at jewelry all of these are check marks for me, reasons to purchase a particular piece.

momma

Site Experience Feedback

Jul 05, 2024

I like your stuff

Blackhat

Site Experience Feedback

Jun 21, 2024

Easy, great selection, informative regarding product, great sale prices. Love you guys at R-S!


Post-Delivery Feedback

Jul 05, 2024

Love the selection, superior quality, ease in filtering, sales, beautiful gemstones, depth of descriptions and knowledgeable and respectful customer service staff!

Online Shopper

Site Experience Feedback

Jul 05, 2024

Very pleasant shopping experience.

Trishr

Site Experience Feedback

Jul 05, 2024

Good

Joanie

Site Experience Feedback

Jul 05, 2024

Always easy & No problems 👍

Debo

Site Experience Feedback

Jul 05, 2024

Good experience and merchandise.

Liz

Site Experience Feedback

Jul 05, 2024

While designs are great, quality in a lot of items is poor & weak

From Ross-Simons

If you do have a problem with an item you have purchased from us, please contact us at 1-800-521-7677 so we may assist you with that item.

Sharon

Site Experience Feedback

Jul 05, 2024

I was hoping to get a better discount because of our frequent purchases. We prefer Ross-Simon... my husband purchased another jewelery piece and the difference in quality, etc. was marked.

From Ross-Simons

We always try to offer the best selection, at the best value possible. You do have a Bonus Coupon that was generated on your current order, to be used on a future order. Please check your email for details. Thank you for being a v...

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Judi

Site Experience Feedback

Jul 05, 2024

NIce merchandise.

Peony925

Site Experience Feedback

Jun 30, 2024

Easy to find what I was looking for and easy to check out.


Post-Delivery Feedback

Jul 05, 2024

Great products for a reasonable price.

JC

Post-Delivery Feedback

Jul 05, 2024

Wrong item was sent. I returned and have since placed another order.

ljm

Site Experience Feedback

Jun 27, 2024

Great as always!


Post-Delivery Feedback

Jul 05, 2024

Great as always!!!!!