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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1241 - 1260 of 7,300

Online Shopper

Site Experience Feedback

Jul 06, 2024

always a great and easy experience

Bonneau567

Site Experience Feedback

Jul 06, 2024

Love the vintage rings

BonBon

Site Experience Feedback

Jul 06, 2024

A little slower this week

Codysoma

Site Experience Feedback

Jul 06, 2024

Love the website.. Love the options.. jewelry is of fine quality.. love the fast shipping..

Diana

Site Experience Feedback

Jul 06, 2024

I have always loved shopping Ross-Simons .....selection is fabulous and I always find something that catches my eye....AND the prices can't be beat!

Antpares

Site Experience Feedback

Jul 06, 2024

Found what I wanted.

Truff

Site Experience Feedback

Jul 06, 2024

All good many many items to choose from. All price points

Adele

Site Experience Feedback

May 24, 2024

OK. Prefer catalog shopping


Post-Delivery Feedback

Jul 06, 2024

good easy buy

Bubbe

Site Experience Feedback

Jun 14, 2024

Good


Post-Delivery Feedback

Jul 06, 2024

very pretty. I am a hoop earring wearer

Grammy

Site Experience Feedback

Jul 06, 2024

Not a computer whiz so finding checkout a little confusing. Had to end up giving credit card info twice that bothered me

aredfox

Site Experience Feedback

Jul 06, 2024

Think some descriptions are a bit deceptive as in, not telling specifics on the origin of jewelry or its parts. Example, stones are authentic/natural and where they originated from. There are several types of stones, such as rubies and their origin country.

Irish girl

Site Experience Feedback

Jun 28, 2024

So many beautiful selections at affordable prices!

Happy

Site Experience Feedback

Jun 28, 2024

It’s hard to go back to find something


Post-Delivery Feedback

Jul 06, 2024

I thought the chain on the necklace would have been a better quality

Online Shopper

Site Experience Feedback

Jul 06, 2024

User friendly

Sissy

Site Experience Feedback

Jul 05, 2024

I love sunflowers so I was happy to find both a necklace and earrings to match!

Lindsey

Site Experience Feedback

Jul 05, 2024

I ordered a beautiful 20 carat ring that was very important to me because it was a gift from my m mom to me for Mother’s Day. The stone came loose and I sent it can to be repaired. Unfortunately they keep the ring and instead of exchanging it said that it is no longer available, which is so disappointing to me because I would rather have just had my ring repaired and sent back. But this purchase is the next closest thing. Thank you for listening.

From Ross-Simons

We regret that we were unable to repair the ring that you originally purchased, and the same one was no longer in stock. We understand your disappointment as the ring meant a lot to you. We hope the new ring works out for you, and...

Read full response »

Online Shopper

Site Experience Feedback

Jul 05, 2024

I had gotten this item on my phone, but it was too hard to order there. I was able to order easily using my desktop computer.

Karen

Site Experience Feedback

Jul 05, 2024

The website is very easy to use. Your Facebook Link is very good.

Tibby

Site Experience Feedback

Jun 27, 2024

Great selection. Easy to use checkout process.

Hap

Site Experience Feedback

Jul 05, 2024

The website was impressive on many levels. Several pictures were shown with the item being worn. The gift boxes are really nice. The pricing was really good and the shipping is free. In addition I just know the item I ordered is going to be of high quality Italian sterling silver. I am very pleased and excited about receiving my purchase. I will shop here again!