Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1241 - 1260 of 7,300
Online Shopper
Site Experience Feedback
Jul 06, 2024
always a great and easy experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bonneau567
Site Experience Feedback
Jul 06, 2024
Love the vintage rings
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BonBon
Site Experience Feedback
Jul 06, 2024
A little slower this week
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Codysoma
Site Experience Feedback
Jul 06, 2024
Love the website.. Love the options.. jewelry is of fine quality.. love the fast shipping..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Diana
Site Experience Feedback
Jul 06, 2024
I have always loved shopping Ross-Simons .....selection is fabulous and I always find something that catches my eye....AND the prices can't be beat!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Antpares
Site Experience Feedback
Jul 06, 2024
Found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Truff
Site Experience Feedback
Jul 06, 2024
All good many many items to choose from. All price points
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Adele
Site Experience Feedback
May 24, 2024
OK. Prefer catalog shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Adele
Post-Delivery Feedback
Jul 06, 2024
good easy buy
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Bubbe
Site Experience Feedback
Jun 14, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bubbe
Post-Delivery Feedback
Jul 06, 2024
very pretty. I am a hoop earring wearer
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Grammy
Site Experience Feedback
Jul 06, 2024
Not a computer whiz so finding checkout a little confusing. Had to end up giving credit card info twice that bothered me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
aredfox
Site Experience Feedback
Jul 06, 2024
Think some descriptions are a bit deceptive as in, not telling specifics on the origin of jewelry or its parts. Example, stones are authentic/natural and where they originated from. There are several types of stones, such as rubies and their origin country.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Irish girl
Site Experience Feedback
Jun 28, 2024
So many beautiful selections at affordable prices!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy
Site Experience Feedback
Jun 28, 2024
It’s hard to go back to find something
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy
Post-Delivery Feedback
Jul 06, 2024
I thought the chain on the necklace would have been a better quality
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 06, 2024
User friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sissy
Site Experience Feedback
Jul 05, 2024
I love sunflowers so I was happy to find both a necklace and earrings to match!
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lindsey
Site Experience Feedback
Jul 05, 2024
I ordered a beautiful 20 carat ring that was very important to me because it was a gift from my m mom to me for Mother’s Day. The stone came loose and I sent it can to be repaired. Unfortunately they keep the ring and instead of exchanging it said that it is no longer available, which is so disappointing to me because I would rather have just had my ring repaired and sent back. But this purchase is the next closest thing. Thank you for listening.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 3
- Full ratings for this review »
From Ross-Simons
We regret that we were unable to repair the ring that you originally purchased, and the same one was no longer in stock. We understand your disappointment as the ring meant a lot to you. We hope the new ring works out for you, and...
Read full response »Online Shopper
Site Experience Feedback
Jul 05, 2024
I had gotten this item on my phone, but it was too hard to order there. I was able to order easily using my desktop computer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Karen
Site Experience Feedback
Jul 05, 2024
The website is very easy to use. Your Facebook Link is very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tibby
Site Experience Feedback
Jun 27, 2024
Great selection. Easy to use checkout process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Hap
Site Experience Feedback
Jul 05, 2024
The website was impressive on many levels. Several pictures were shown with the item being worn. The gift boxes are really nice. The pricing was really good and the shipping is free. In addition I just know the item I ordered is going to be of high quality Italian sterling silver. I am very pleased and excited about receiving my purchase. I will shop here again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »