Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1221 - 1240 of 7,300
SIL
Site Experience Feedback
Jul 07, 2024
Ross-Simons is my go-to store for gemstone jewelry because they have such a wide range of price points that I can always find something I can afford. They constantly have clearance sales, monthly sales, and extra discounts. I trust the quality of their merchandise.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tim
Site Experience Feedback
Jul 07, 2024
It took me some time to find gift certificate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Grandma Sue
Site Experience Feedback
Jul 07, 2024
easy to do if all info is correct
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue K.
Site Experience Feedback
Jun 26, 2024
Average - nothing special
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cyndee
Site Experience Feedback
Jul 07, 2024
Just reviewing an email for Ross, saw a cute ring and was marked down, thought I might enjoy it, for the fun of wearing it...Perfect purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ginny
Site Experience Feedback
Jun 24, 2024
Always easy to order and always pleased with purchase. For the first time I returned an item a few months back, and was pleased with that process also.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Lindy
Site Experience Feedback
Jun 29, 2024
Variety of items. All are reasonably priced. Found exactly what I was looking for my granddaughter.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lindy
Post-Delivery Feedback
Jul 07, 2024
Had the exact toe ring I wanted for my granddaughter.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We hope your granddaughter loves the piece and thank you for shopping with Ross-Simons!
Doughboy
Site Experience Feedback
Jul 07, 2024
My wife saw the item and she asked me to order it for her.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From Ross-Simons
We hope your wife loves the ring!
Mary Lynn
Site Experience Feedback
Jun 27, 2024
Very good. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mary Lynn
Post-Delivery Feedback
Jul 07, 2024
I received a $25 Coupon for next purchase, and I cannot get the website to accept it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Blingy
Site Experience Feedback
Jun 24, 2024
Never a problem ordering and items always come quickly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blingy
Post-Delivery Feedback
Jul 07, 2024
As usual, found just what I wanted at a reasonable price. Had it in hand within a week.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chris
Site Experience Feedback
Jul 01, 2024
My shopping experience was stellar! The quality and quantity of the jewelry displayed was delightful. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris
Post-Delivery Feedback
Jul 07, 2024
My first purchase went off without a hitch. I found what I wanted, the price was reasonable and I received the item quickly to my home. The jewelry is exactly what I hoped for, if not more and the quality is superb. Stunning. I feel beautiful!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mel
Site Experience Feedback
Jul 07, 2024
Quick an d painless! I knew exactly what I was looking for and was elated by the price! Absolutely love Ross*Simons Jewelry!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anne
Site Experience Feedback
Jul 06, 2024
Very nice experience, pretty easy to navigate, first purchase last week. I did want to ask,I purchased a ring and a tennis bracelet was there, I didn't order. Just made second purchase, very pleased with the first,please let me know abt bracelet, thank you~Abby
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suzy Q
Site Experience Feedback
Jul 06, 2024
I hope the ring is as beautiful as it appears in the ad.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Suzy Q
Site Experience Feedback
Jul 06, 2024
WAS easy to find what I was looking for, great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Claremarie
Site Experience Feedback
Jul 06, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Contac
Site Experience Feedback
Jul 06, 2024
I love the style of the earrings. Hope they are similar to photo
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 06, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 06, 2024
free shipping is always appreciated
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ms Rosie
Site Experience Feedback
Jul 06, 2024
Although I did not fine exactly what I was looking for, I think I found a lovely ring.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »