Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1201 - 1220 of 7,300
I dont use nicknames
Site Experience Feedback
Jul 08, 2024
All was comfortable
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
MsTed8
Site Experience Feedback
Jul 08, 2024
The experience has been good, I hope to get my package. I ordered before on Amazon and didn't receive what I ordered. Very disappointed please ship with fedex not ups. Thank you!!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review Ā»
DebDew
Site Experience Feedback
Jul 08, 2024
Always a smooth transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
love rings
Site Experience Feedback
Jun 22, 2024
I was trying to use the remaining balance on a gift card and put the remaining balance on my credit card, but couldn't get it to go through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
love rings
Post-Delivery Feedback
Jul 08, 2024
I loved the silver and diamond stackable ring. I plan to order more to add to my collection. It was easy to order, the confirmation came quickly and it was delivered in a timely manner.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Annie
Site Experience Feedback
Jul 02, 2024
All easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Annie
Post-Delivery Feedback
Jul 08, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Happy Aunt
Post-Delivery Feedback
Jul 08, 2024
Product was as expected. It was a gift and my niece like the earrings and bracelet very much.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Charlie
Site Experience Feedback
Jul 08, 2024
very easy to shop and pay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
rufus
Site Experience Feedback
Jun 26, 2024
Excellent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
rufus
Post-Delivery Feedback
Jul 08, 2024
Excellent.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review Ā»
MW
Site Experience Feedback
Jun 27, 2024
I easily found what I wanted
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
MW
Post-Delivery Feedback
Jul 08, 2024
Even when what you are looking for is sold out, Ross Simons always has a wonderful selection of alternatives
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Tennis KB
Site Experience Feedback
Jul 08, 2024
quick and easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review Ā»
Jules
Site Experience Feedback
Jun 20, 2024
Great š
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Jules
Post-Delivery Feedback
Jul 08, 2024
great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review Ā»
Janie Donut
Site Experience Feedback
Jul 07, 2024
It was easy to order and I look forward to receiving my jewelry!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review Ā»
From Ross-Simons
We hope you love the Diamond Ring in 14kt Yellow Gold and the Bezel-Set Diamond Bracelet in 10kt Yellow Gold.
Online Shopper
Site Experience Feedback
Jul 07, 2024
Overall experience was good but use of CODES for additional discounts is confusing and agravating
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review Ā»
From Ross-Simons
We understand there are different codes that can be used and entering them into the correct location can be challenging. Some need to be placed under the section marked "Offer Code" in the shopping cart, and others need to be used...
Read full response Ā»Kelly
Site Experience Feedback
Jun 14, 2024
Great selection and sort-by features. Easy to find what you're looking for and see some items that you wouldn't think of on your own.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Kelly
Post-Delivery Feedback
Jul 07, 2024
The blue lapis bracelet was even more stunning than what I expected. The pictures donāt capture all the shimmer and variations in each stone. Beautiful!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review Ā»
Kathy
Site Experience Feedback
Jul 07, 2024
Easy User friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
From Ross-Simons
We are happy you found it easy to place your order online. Enjoy your Black Diamond-Accented Paw Print Pendant Necklace in 14kt White Gold!
T R
Site Experience Feedback
Jul 07, 2024
Excellent selection; great sale;great service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Lack of transparency
Site Experience Feedback
Jul 07, 2024
No No Mention of tax until purchase completed. Not fair play. Purchase costing me 10.80 more than I expected . Unlikely to use you again.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review Ā»
From Ross-Simons
Until we do have your ship to address, we are not able to quote the tax charged by your state. As soon as we do have the ship to address, the tax is quoted.
GoldMama
Site Experience Feedback
Jul 07, 2024
Very easy navigation & I found what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Libbie
Site Experience Feedback
Jul 07, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review Ā»
Karen
Site Experience Feedback
Jun 29, 2024
Iād been looking at this particular pendant and it came up in my emails.
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- Full ratings for this review Ā»
Karen
Post-Delivery Feedback
Jul 07, 2024
I appreciate the nice packaging. Very nice and impressive for gift giving.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review Ā»