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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1201 - 1220 of 7,300

I dont use nicknames

Site Experience Feedback

Jul 08, 2024

All was comfortable

MsTed8

Site Experience Feedback

Jul 08, 2024

The experience has been good, I hope to get my package. I ordered before on Amazon and didn't receive what I ordered. Very disappointed please ship with fedex not ups. Thank you!!

DebDew

Site Experience Feedback

Jul 08, 2024

Always a smooth transaction

love rings

Site Experience Feedback

Jun 22, 2024

I was trying to use the remaining balance on a gift card and put the remaining balance on my credit card, but couldn't get it to go through.


Post-Delivery Feedback

Jul 08, 2024

I loved the silver and diamond stackable ring. I plan to order more to add to my collection. It was easy to order, the confirmation came quickly and it was delivered in a timely manner.

Annie

Site Experience Feedback

Jul 02, 2024

All easy


Post-Delivery Feedback

Jul 08, 2024

All good

Happy Aunt

Post-Delivery Feedback

Jul 08, 2024

Product was as expected. It was a gift and my niece like the earrings and bracelet very much.

Charlie

Site Experience Feedback

Jul 08, 2024

very easy to shop and pay.

rufus

Site Experience Feedback

Jun 26, 2024

Excellent.


Post-Delivery Feedback

Jul 08, 2024

Excellent.

MW

Site Experience Feedback

Jun 27, 2024

I easily found what I wanted


Post-Delivery Feedback

Jul 08, 2024

Even when what you are looking for is sold out, Ross Simons always has a wonderful selection of alternatives

Tennis KB

Site Experience Feedback

Jul 08, 2024

quick and easy

Jules

Site Experience Feedback

Jun 20, 2024

Great šŸ‘


Post-Delivery Feedback

Jul 08, 2024

great!

Janie Donut

Site Experience Feedback

Jul 07, 2024

It was easy to order and I look forward to receiving my jewelry!

From Ross-Simons

We hope you love the Diamond Ring in 14kt Yellow Gold and the Bezel-Set Diamond Bracelet in 10kt Yellow Gold.

Online Shopper

Site Experience Feedback

Jul 07, 2024

Overall experience was good but use of CODES for additional discounts is confusing and agravating

From Ross-Simons

We understand there are different codes that can be used and entering them into the correct location can be challenging. Some need to be placed under the section marked "Offer Code" in the shopping cart, and others need to be used...

Read full response Ā»

Kelly

Site Experience Feedback

Jun 14, 2024

Great selection and sort-by features. Easy to find what you're looking for and see some items that you wouldn't think of on your own.


Post-Delivery Feedback

Jul 07, 2024

The blue lapis bracelet was even more stunning than what I expected. The pictures donā€™t capture all the shimmer and variations in each stone. Beautiful!

Kathy

Site Experience Feedback

Jul 07, 2024

Easy User friendly

From Ross-Simons

We are happy you found it easy to place your order online. Enjoy your Black Diamond-Accented Paw Print Pendant Necklace in 14kt White Gold!

T R

Site Experience Feedback

Jul 07, 2024

Excellent selection; great sale;great service.

Lack of transparency

Site Experience Feedback

Jul 07, 2024

No No Mention of tax until purchase completed. Not fair play. Purchase costing me 10.80 more than I expected . Unlikely to use you again.

From Ross-Simons

Until we do have your ship to address, we are not able to quote the tax charged by your state. As soon as we do have the ship to address, the tax is quoted.

GoldMama

Site Experience Feedback

Jul 07, 2024

Very easy navigation & I found what I wanted.

Libbie

Site Experience Feedback

Jul 07, 2024

N/a

Karen

Site Experience Feedback

Jun 29, 2024

Iā€™d been looking at this particular pendant and it came up in my emails.


Post-Delivery Feedback

Jul 07, 2024

I appreciate the nice packaging. Very nice and impressive for gift giving.