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Ross-Simons Reviews - 7,300 Review - 9.1/10

Nov 29, 2024
Ross-Simons offers a value priced selection of fine jewelry, famous name tableware, collectibles, gifts, furniture and more. Jewelry selections range from sterling silver to platinum and diamonds, watches, rings, bracelets, necklaces and gems, plus designer jewelry. Ross-Simons offers prices at up to 70% below comparable retailers. 100% Satisfaction Guaranteed. Free Shipping. Fabulous Jewelry ? Great Prices - Since 1952.
Circle of Excellence - Ross-Simons

2022
Winner

Circle of
Excellence

2 years

Ross-Simons Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.4 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.8 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.2 out of 10

Shipping Charges

Satisfaction with shipping charges

9.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.6 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

5.8 out of 10

Recent Reviews for Ross-Simons

Showing 1181 - 1200 of 7,300

anne

Site Experience Feedback

Jul 09, 2024

Good experience. Photos could enlarge a bit more on the earring on real people.

Psm

Site Experience Feedback

Jun 24, 2024

Just everything is so tempting


Post-Delivery Feedback

Jul 09, 2024

Perfect necklace for everyday

xmas in july

Site Experience Feedback

Jul 09, 2024

Found website very easy to use.

Deltagirl

Site Experience Feedback

Jun 29, 2024

I have purchased from this website before. I am very satisfied that there was no problem navigating the site. I am happy with my last purchase and expect to be happy with this one.


Post-Delivery Feedback

Jul 09, 2024

I ordered gold earrings. I thought the size was bigger than it actually is. They were smaller than I wanted which is why I am returning them. However, the earrings are beautiful. I just wanted a larger pair. It is not available.

EllenG

Site Experience Feedback

Jun 26, 2024

Great experience as always. Especially appreciated my live chat and the information that was provided. Hope I love the bracelet!


Post-Delivery Feedback

Jul 09, 2024

I bought a bracelet and was very excited about it. I bought a similar bracelet about a month ago and have had no issues with it. This one, however, was a problem as the clasp would not work. Nothing I tried worked. So I contacted Customer Service; the person I spoke with was wonderful, and I've returned it for a replacement. Waiting for the replacement at this point in time.

From Ross-Simons

Glad to know that you took advantage of the Live Chat feature. It's a quick and efficient way to get the information you need!

Walquiry garrido

Site Experience Feedback

Jul 09, 2024

Always good experience and good price

cjgirl

Site Experience Feedback

Jul 09, 2024

Your check out procedure gets bogged down with ApplePay. It took me 4 attempts today to get it to go through. In the past, I also encountered this bog-down, and abandoned my purchase altogether. You can blame it on the user, OR, you can get someone to look at it in depth, and fix it. You'll get more sales.

From Ross-Simons

We regret the issue you had using Apple Pay but are glad that you were able to complete your order. Apple Pay does request that any issues experienced using their payment method be discussed directly with them. They also mentione...

Read full response »

Online Shopper

Post-Delivery Feedback

Jul 09, 2024

Necklace pendant was much smaller and much lighter weight than I had expected.

Beth

Post-Delivery Feedback

Jul 09, 2024

Good quality. Affordable prices. Great selection

TurtleGal

Site Experience Feedback

Jun 29, 2024

LOTS of choices (I was looking for a sapphire ring). Details on each ring were clearly available. One could easily view closeup details. It was very easy to shop here.


Post-Delivery Feedback

Jul 09, 2024

I received an email about ruby rings on sale for July. I was looking for an inexpensive casual sapphire ring. A ruby variety also was available in sapphire. I ordered the sapphire eternity ring and it arrived quickly. I love it! I decided to go back and order the ruby version also! And, both were on sale and free shipping!

From Ross-Simons

We are meticulous about the product details on all of our pieces, including the sizes and weights, as we know that it helps with the online shopping experience. Thank you for the kind feedback!

sdkid

Site Experience Feedback

Jun 25, 2024

All interaction with website was good.


Post-Delivery Feedback

Jul 09, 2024

This is my first purchase from Ross Simons. I am very pleased with my purchase. It was as shown on-line and met all my expectations. I will definitely look to Ross Simons the next time I am looking for quality jewelry.

Robin

Site Experience Feedback

Jun 25, 2024

I've been looking for a simple pearl ring w/ gold band to match my mother's pearl earrings. I think I've found a near perfect match. Looking forward to seeing this ring in person.


Post-Delivery Feedback

Jul 08, 2024

The pearls were smaller than anticipated. It is a pretty ring, though, and I plan to keep it.

Tamcatt

Site Experience Feedback

Jun 21, 2024

It was smooth and simple

R

Site Experience Feedback

Jul 08, 2024

Easy to use.

SPulido

Site Experience Feedback

Jul 08, 2024

I had a good experience.

Pamsi

Site Experience Feedback

Jun 29, 2024

Love the experience. Awesome pieces!


Post-Delivery Feedback

Jul 08, 2024

Happy with the experience. Return customer.

Online Shopper

Site Experience Feedback

Jul 08, 2024

I love ordering from Ross Simon… always great quality

Berly

Site Experience Feedback

Jul 08, 2024

good selection

Sue P

Site Experience Feedback

Jun 27, 2024

Great experience due to ease of this online platform. Prices are very competitive especially during promotional periods. Another plus is they stand behind their product.

Long

Site Experience Feedback

Jul 08, 2024

Didn’t receive discounts

From Ross-Simons

The bracelet purchased was marked as a Super Deal, which means that no additional discounts apply. Please be assured you did receive the best value on this piece! We hope you love it.