Ross-Simons Reviews - 7,300 Review - 9.1/10
2022
Winner
Circle of
Excellence
2 years
Ross-Simons Rating
Overall Satisfaction | 9.1 /10 |
---|---|
Would Shop Here Again | 9.2 /10 |
Likelihood to Recommend | 9.3 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.3 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.8 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
9.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.6 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.8 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
5.8 out of 10
Recent Reviews for Ross-Simons
Showing 1181 - 1200 of 7,300
anne
Site Experience Feedback
Jul 09, 2024
Good experience. Photos could enlarge a bit more on the earring on real people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Psm
Site Experience Feedback
Jun 24, 2024
Just everything is so tempting
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Psm
Post-Delivery Feedback
Jul 09, 2024
Perfect necklace for everyday
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
xmas in july
Site Experience Feedback
Jul 09, 2024
Found website very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deltagirl
Site Experience Feedback
Jun 29, 2024
I have purchased from this website before. I am very satisfied that there was no problem navigating the site. I am happy with my last purchase and expect to be happy with this one.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deltagirl
Post-Delivery Feedback
Jul 09, 2024
I ordered gold earrings. I thought the size was bigger than it actually is. They were smaller than I wanted which is why I am returning them. However, the earrings are beautiful. I just wanted a larger pair. It is not available.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
EllenG
Site Experience Feedback
Jun 26, 2024
Great experience as always. Especially appreciated my live chat and the information that was provided. Hope I love the bracelet!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EllenG
Post-Delivery Feedback
Jul 09, 2024
I bought a bracelet and was very excited about it. I bought a similar bracelet about a month ago and have had no issues with it. This one, however, was a problem as the clasp would not work. Nothing I tried worked. So I contacted Customer Service; the person I spoke with was wonderful, and I've returned it for a replacement. Waiting for the replacement at this point in time.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
From Ross-Simons
Glad to know that you took advantage of the Live Chat feature. It's a quick and efficient way to get the information you need!
Walquiry garrido
Site Experience Feedback
Jul 09, 2024
Always good experience and good price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cjgirl
Site Experience Feedback
Jul 09, 2024
Your check out procedure gets bogged down with ApplePay. It took me 4 attempts today to get it to go through. In the past, I also encountered this bog-down, and abandoned my purchase altogether. You can blame it on the user, OR, you can get someone to look at it in depth, and fix it. You'll get more sales.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
From Ross-Simons
We regret the issue you had using Apple Pay but are glad that you were able to complete your order. Apple Pay does request that any issues experienced using their payment method be discussed directly with them. They also mentione...
Read full response »Online Shopper
Post-Delivery Feedback
Jul 09, 2024
Necklace pendant was much smaller and much lighter weight than I had expected.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Beth
Post-Delivery Feedback
Jul 09, 2024
Good quality. Affordable prices. Great selection
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TurtleGal
Site Experience Feedback
Jun 29, 2024
LOTS of choices (I was looking for a sapphire ring). Details on each ring were clearly available. One could easily view closeup details. It was very easy to shop here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TurtleGal
Post-Delivery Feedback
Jul 09, 2024
I received an email about ruby rings on sale for July. I was looking for an inexpensive casual sapphire ring. A ruby variety also was available in sapphire. I ordered the sapphire eternity ring and it arrived quickly. I love it! I decided to go back and order the ruby version also! And, both were on sale and free shipping!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From Ross-Simons
We are meticulous about the product details on all of our pieces, including the sizes and weights, as we know that it helps with the online shopping experience. Thank you for the kind feedback!
sdkid
Site Experience Feedback
Jun 25, 2024
All interaction with website was good.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
sdkid
Post-Delivery Feedback
Jul 09, 2024
This is my first purchase from Ross Simons. I am very pleased with my purchase. It was as shown on-line and met all my expectations. I will definitely look to Ross Simons the next time I am looking for quality jewelry.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Robin
Site Experience Feedback
Jun 25, 2024
I've been looking for a simple pearl ring w/ gold band to match my mother's pearl earrings. I think I've found a near perfect match. Looking forward to seeing this ring in person.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Robin
Post-Delivery Feedback
Jul 08, 2024
The pearls were smaller than anticipated. It is a pretty ring, though, and I plan to keep it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tamcatt
Site Experience Feedback
Jun 21, 2024
It was smooth and simple
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
R
Site Experience Feedback
Jul 08, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SPulido
Site Experience Feedback
Jul 08, 2024
I had a good experience.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Pamsi
Site Experience Feedback
Jun 29, 2024
Love the experience. Awesome pieces!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pamsi
Post-Delivery Feedback
Jul 08, 2024
Happy with the experience. Return customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jul 08, 2024
I love ordering from Ross Simon… always great quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Berly
Site Experience Feedback
Jul 08, 2024
good selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sue P
Site Experience Feedback
Jun 27, 2024
Great experience due to ease of this online platform. Prices are very competitive especially during promotional periods. Another plus is they stand behind their product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Long
Site Experience Feedback
Jul 08, 2024
Didn’t receive discounts
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From Ross-Simons
The bracelet purchased was marked as a Super Deal, which means that no additional discounts apply. Please be assured you did receive the best value on this piece! We hope you love it.