Roots Reviews - 3,448 Post-Delivery Reviews - 9.1/10

Most Current Certification:

Jun 19, 2026

Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

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Post-Delivery Feedback - 3,448 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	82%
Neutral	11%	13%
Negative	7%	5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Site Experience Feedback - 7,913 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	73%	73%
Neutral	19%	19%
Negative	8%	8%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

Recent Reviews for Roots

Showing 401 - 450 of 11,361

Romey
Post-Delivery Feedback
May 10, 2026
I ordered several items from Roots. My first order had 2 items one for myself and one for my granddaughter. The online ordering was so easy and the shipping was really quick. I went back online and ordered one more item. It was super easy and the delivery was really quick. I would recommend ordering from Roots anytime.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
May 10, 2026
My only thing is that the prices from the US website were exactly the same as the Canada one. Technically, it should’ve been cheaper since the US dollar is less than the Canadian one. Other than that, I love the brand.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
RayH
Post-Delivery Feedback
May 10, 2026
Your items come threw the shopify app that randomly decided to use my old address for this purchase, an issues I’ve never had, roots was not able to help me in anyways to change the address and the whole situation was stressful as hell. Also the cloud series sweaters arms are so short I can’t even wear the sweater nor can I return it, due to this I will not be purchasing threw roots online again.
Overall Rating: 5
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: 3
Full ratings for this review »
Cassie
Site Experience Feedback
May 10, 2026
I find the Roots website to be easy to navigate and I love pretty much all of your products.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 10, 2026
Love the color
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kzinger
Post-Delivery Feedback
May 10, 2026
Everything was great!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
V.
Site Experience Feedback
May 10, 2026
Hi - I received a gift card and was applying my gift card at checkout. Roots checkout (powered by Shopify perhaps) was refusing to accept my gift card because I had customer Shop pay enabled. Even after disabling Shop (annoying in itself), there was no transparency on the order confirmation. It did not show the $50 gift card deduction from the Total, yet the payment method clearly shows gift card payment $50 and Credit Card payment for the difference. In addition, the email confirmation I received does not lay out the details of the order. It is a good thing I downloaded a pdf of the order confirmation on roots.com. If I have to go in to a Roots store for a bill adjustment, or contact VISA for chargeback support, this is going to be a very poor first-time customer experience. I would like to add that I do a lot of my shopping online. I have never experienced this at other merchants (ex. Old Navy, Amazon, TSC, etc.). Thank you.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
Full ratings for this review »
Jim M
Post-Delivery Feedback
May 10, 2026
My shopping experience was fairly fine. I have shopped at retail Roots stores in the past, and I believe that their product is a superior quality. I am willing to pay MSRP to get the quality they deliver. I was disappointed, however, as a new online shopper about my ability to apply a new shopper discount to my first purchase. I sent that feedback via chat.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: 8
Full ratings for this review »
malek
Site Experience Feedback
May 10, 2026
good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mck
Site Experience Feedback
May 10, 2026
I was not happy that I could not cancel my order after part of it was cancelled due to low stock. I was buying a gift for someone I didn't need the part that was confirmed without the other. So I had to repurchase and pay for shipping twice. I was then given a promo code that I couldn't even use for what I was looking to buy.
Overall Rating: 2
Would Shop Here Again: 2
Likelihood To Recommend: 2
Full ratings for this review »
HappyGrandma
Post-Delivery Feedback
May 10, 2026
I made a purchase of a child's dress and matching shorts. i was pleased with selection online and quality of items.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
W
Site Experience Feedback
May 10, 2026
As noted earlier started purchase on android tablet. Added items to cart, but when tapping on cart nothing happened. So switched to android phone and there cart worked, so was able to complete the transaction. On tablet the other icons next to cart work (for example search), its just the cart icon that is dead.
Overall Rating: 4
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
Mia
Post-Delivery Feedback
May 10, 2026
Roots are great but not FedEx!
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Naomi
Post-Delivery Feedback
May 10, 2026
I wish store carries more items. Online shopping with final sale is mot great as sometimes sizing is off.
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 8
On Time Delivery: 7
Customer Support: N/A
Full ratings for this review »
Bearclanwoman
Site Experience Feedback
May 10, 2026
I had no problem with the site at all, it's very clear and I did not waste my time looking around for what I needed.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
May 10, 2026
Great experience ~ seamless
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jan
Post-Delivery Feedback
May 10, 2026
Beautiful wallet holds everything I had in a larger one and is still slim. Lots of slots for cards and cash. Good quality, expect to use for many years.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
ben
Site Experience Feedback
May 10, 2026
very negative, identity verification would not work.
Overall Rating: 3
Would Shop Here Again: 5
Likelihood To Recommend: 5
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 10, 2026
One item was cancel the price was not adjusted and ended up paying more then I should have. The product was awful. And the other item was cancelled.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
May 10, 2026
Website is not really user friendly, as when you look for the details of a particular item and then try to go back to the list of items, it doesn’t take you back to the item you left off from.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 9, 2026
The sizing is not accurate
Overall Rating: 5
Would Shop Here Again: 7
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 9, 2026
Overall, the website provided a decent experience. It haf most of the information I was looking for. The only thing that was misleading was the size of the loose fit sweaters. It said to get a smaller size for the loose fits and it ended up being smaller than what I wanted. Other than that, the quality of the sweaters were good. Just the sizing instructions are a bit unclear.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
jleao1984
Post-Delivery Feedback
May 9, 2026
Top
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
SHPNGRL
Post-Delivery Feedback
May 9, 2026
The sweatshirt is pretty, but a bit sloppy. Perhaps I should have purchased a size smaller. The biggest disappointment was that the collar was too wide open and this contributed to the sloppy look.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: N/A
Full ratings for this review »
JA
Site Experience Feedback
May 9, 2026
I buy for my children and my grandchild ,, now mainly for my fast-growing grandson.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 9, 2026
Love Roots since visiting Canada and LOVE they ship to US.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Greyish
Post-Delivery Feedback
May 9, 2026
I was disappointed with the colour of the pants. It wasn’t as shown on the screen. It was a more grey than blue colour. Unfortunately I can’t return it as it was final sale.
Overall Rating: 5
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 5
Full ratings for this review »
Canadiancat
Post-Delivery Feedback
May 9, 2026
Oshawa Centre staff are fantastic. Helpful, without pestering while you are shopping. Exchanges or returns are simple and quick.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jon
Post-Delivery Feedback
May 9, 2026
Roots products have been great for me except they keep discontinuing all the products I like, and replacing them with cheaper more poorly made products that are likely to only appeal to teenagers.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
roots customer
Post-Delivery Feedback
May 9, 2026
Roots is my go-to for birthday presents and gifts. I like the quality and style. I like the sales. I will only buy if clothing is on sale. Great delivery time-line-thanks.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 9, 2026
Good
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Jai
Post-Delivery Feedback
May 9, 2026
I purchased a dress with a beautiful flower print and it was lovely. The stuff, fitting and everything about it was exceptional.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Ceci
Post-Delivery Feedback
May 9, 2026
It’s OK. The last item had to come from BC. It took a while but they still fulfilled the order. I have no complaints.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 7
Customer Support: 8
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 9, 2026
I found exactly what I was looking for and it arrived quickly!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kristy
Site Experience Feedback
May 9, 2026
Need better sale prices and more items on sale
Overall Rating: 4
Would Shop Here Again: 6
Likelihood To Recommend: 7
Full ratings for this review »
Hikeit
Post-Delivery Feedback
May 9, 2026
The quality od Rooots products is excellent. It is easy to shop online for the products.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Chan
Post-Delivery Feedback
May 8, 2026
Bought gift for my mom for mother’s day. Shes in a different province & I struggled getting the delivery address set up correctly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Roots is quality even if expensive
Post-Delivery Feedback
May 8, 2026
I love the product. I do wish it was less expensive. I last purchased 10 years ago and wore them till they rotted though🤣
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Allic
Post-Delivery Feedback
May 8, 2026
Always a good purchase; great craftsmanship, easy to order online and great sales! Absolutely love this new light green; I got the sweater and bought 5 sets in same colour for my grandchildren.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 8, 2026
I had tried the trousers on in-store and needed the next size down, which was out-of-stock, so I had very defined expectations of what I would receive.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 8, 2026
As soon you walk into the store the salesperson greets you and and tells you what promotion the store has , I thought that was nice told her thank you and proceeded to shop 15mins later the same salesperson asked I needed help I said yes. She looked something up f or me that was kind of her. The store didn't have my size but a store in Markham Ontario but I couldn't make it that day so I told her thank you for your help. I would recommend roots to anyone, yes the closes are expensive but I find them to be comfortable.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Online Shopper
Site Experience Feedback
May 8, 2026
no issues
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 8, 2026
Experience was very good. I'm a long time customer of Roots.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Cyndle
Post-Delivery Feedback
May 8, 2026
The quality of the sweaters seems to have dropped more polyester then cotton although it is the same on the tags
Overall Rating: 3
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
MLS
Post-Delivery Feedback
May 8, 2026
Great quality for price!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Mary Joy N.
Site Experience Feedback
May 8, 2026
Mary Joy N.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
RiverWoman
Site Experience Feedback
May 8, 2026
I love the OG Roots Sweatpants with “ROOTS” emblazoned across the derriere. I couldn’t them on the site, but found them by using Google. I absolutely love the sweatpants, but the Roots website made it impossible to find them - without Google I wouldn’t have found them.
Overall Rating: 3
Would Shop Here Again: 8
Likelihood To Recommend: 6
Full ratings for this review »
KC
Post-Delivery Feedback
May 8, 2026
Original order never arrived - Customer service was great and provided a refund. I reordered and the product and it was received in a timely manner.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Deb
Site Experience Feedback
May 8, 2026
Ok
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 8
Full ratings for this review »
Joyce C
Post-Delivery Feedback
May 8, 2026
We are going for Alaskan Cruise and first outfit that Ive thought was ROOTS
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 9
Customer Support: 7
Full ratings for this review »