Roots Reviews - 3,451 Post-Delivery Reviews - 9.1/10

Most Current Certification:

Jun 18, 2026

Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

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Post-Delivery Feedback - 3,451 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	81%
Neutral	11%	14%
Negative	7%	5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Site Experience Feedback - 7,902 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	73%	74%
Neutral	19%	19%
Negative	8%	7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Roots

Showing 4251 - 4300 of 11,353

Lia
Post-Delivery Feedback
Dec 9, 2025
I am happy with my purchase.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Hogan
Site Experience Feedback
Dec 9, 2025
good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Semple
Site Experience Feedback
Dec 9, 2025
excellent and quick
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Megs
Site Experience Feedback
Dec 9, 2025
A bit frustrating being asked for a password... I don't recall shopping online before as I have always shopped in-store. So I set up a new password. Then it told me my new password was invalid. Eventually let me in, not sure why. Then when I entered my email, turned out you already had my address. I like your products but get frustrated with all the administration stuff.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
grand moumoune
Post-Delivery Feedback
Dec 9, 2025
J'ai tapé "pyjama rose" sur google et votre site est apparu. Cadeau de Noël demandé. Je suis tombé en amour avec votre pyjama à carreaux rose. Et en plus, je lui fais la surprise en complétant avec le short et le chandail de la même série. Je souhaite ne pas avoir à le retourner pour la grandeur. Très satisfaite de la qualité de cet ensemble.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Highway girl
Site Experience Feedback
Dec 9, 2025
Hard to find products. Overall good experience.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: 7
Full ratings for this review »
Pjiddy
Site Experience Feedback
Dec 9, 2025
Knew what I was looking for. Did a quick search and checked out within 2 mins
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Shay
Site Experience Feedback
Dec 9, 2025
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
johni
Site Experience Feedback
Dec 9, 2025
took long time to browsing, not flowing well to search. going back to original when we filter.
Overall Rating: 3
Would Shop Here Again: 2
Likelihood To Recommend: 3
Full ratings for this review »
Zeke
Post-Delivery Feedback
Dec 9, 2025
Loved the product- tracking and customer response to questions was very slow.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: 5
Full ratings for this review »
DD
Post-Delivery Feedback
Dec 9, 2025
The All Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Markradin
Site Experience Feedback
Dec 9, 2025
Quick and Easy
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 9, 2025
My original order didn’t go through - glitched and went back to cart after processing. When it did process, I received an email that my order was cancelled. The remainder of my order was processed the next day at full price. Completely unacceptable. I emailed customer service and have had no response. I have bags from Roots from 1975 - life long customer and this experience was just horrible. So angry
Overall Rating: 2
Would Shop Here Again: 4
Likelihood To Recommend: 5
Full ratings for this review »
Krissy
Site Experience Feedback
Dec 9, 2025
This is my fourth attempt to order the same pair of pants. Ordered large my order was cancelled not in stock. Re-ordered an extra large pair. My order was cancelled not in the stock. The next day large was available again on the site. Re-ordered the large my order was cancelled not in stock I’m just waiting for my cancelled notice on this order. I would not be attempting to re-order these pants, except for the fact that my niece really wants them. Your site should not allow me to be able to order them if they are not available in stock….
Overall Rating: 1
Would Shop Here Again: 3
Likelihood To Recommend: 4
Full ratings for this review »
AN
Site Experience Feedback
Dec 9, 2025
As noted above, the website promised discounts which it did not provide in a timely or clear way.
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 9, 2025
Super comfy and great quality. Was hoping to purchase matching sweaters with my husband but his size is sold out. Hoping for a restock.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Sahoringo
Site Experience Feedback
Dec 9, 2025
It is very easy to order, and I am satisfied with the online shopping.
Overall Rating: 9
Would Shop Here Again: 7
Likelihood To Recommend: 9
Full ratings for this review »
Fers
Site Experience Feedback
Dec 9, 2025
Track suits that are matching pants and tops should have there own section to make it easier for the customer to find.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Didi
Post-Delivery Feedback
Dec 9, 2025
The Wicked sweatshirt is absolutely gorgeous. The embroidery is beautiful and so well done. Would have or the next size up but it wasn’t available so this one will do. I would highly recommended this sweatshirt.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
JW
Post-Delivery Feedback
Dec 9, 2025
My dissatisfaction is not with Roots or their product, but is associated with with ordering online and then dealing with Fedex throughout the delivery process. Ordering online was a nightmare. The payment for my selected item was repeatedly refused. I kept being told that my shipping address was invalid since it didn't match the address to which my card is registered! The only way I was able to confirm payment was to ask them to ship to my home address which was not convenient for me at this time.I am living temporarily living in a different city and was hoping to have my order shipped to where I actually reside! I only persisted with the ordering process because I really wanted that leather bag! Fedex notified me with a delivery date estimate, which came and went without further notification. During this time , I travelled to my home address as often as I could to check on delivery before I contacted Fedex for further information and was told that the delivery would be the next day, sometime before 8pm at night! However, I was given the option of delivery at a Staples store near my home address within the next few days, which I thankfully accepted. Fedex did finally contact me three days later that my package had arrived there. I'm absolutely thrilled with the leather purse that I purchased; a perfect reward for completing a tedious process! However, in future, I will avoid on-line ordering and shipping from Roots.
Overall Rating: 5
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 5
Customer Support: 5
Full ratings for this review »
Proud hockey mom
Post-Delivery Feedback
Dec 9, 2025
The items were good quality and I got a good price on Black Friday. The sweatshirt was larger than expected so I exchanged it at a store and the sales team was very helpful and made the return easy.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
The path to the front door is clear
Post-Delivery Feedback
Dec 9, 2025
I did not receive notifications regarding my order. My package was outside on the back porch for four days in the rain and snow.
Overall Rating: 5
Would Shop Here Again: 7
Likelihood To Recommend: 8
On Time Delivery: 1
Customer Support: 5
Full ratings for this review »
Cat
Post-Delivery Feedback
Dec 9, 2025
Not all of the items I wanted were on sale on Black Friday online and then my boyfriend was in the store yesterday and the one I wanted was on sale, I may return my online purchase or just give it to my other son.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Sherilynnp
Post-Delivery Feedback
Dec 9, 2025
We ordered 2 cardigans for children of friends in the USA. We wanted a Canadian product. The sweaters are so cute, perfect! No problems with ordering and they arrived in plenty of time.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 9, 2025
I’m very satisfied with the purchase, but my delivery didn’t come on time and I paid for express shipping.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 1
Customer Support: N/A
Full ratings for this review »
TrudyBom
Post-Delivery Feedback
Dec 9, 2025
Everything I ordered fit amazing and perfect, the sizing was very accurate, the quality of the products was so high, I was very impressed. I will be ordering again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Paris
Post-Delivery Feedback
Dec 9, 2025
My daughter tried on the vintage green sweatpants in store in an XS and they were still big. A sales associate recommended we order an XXS online. She placed the order for us at the cash. We received it in less than a week. My daughter is in love with these sweatpants. They were a bit pricey even after the discount on Black Friday but the quality is amazing. I will order the black ones whenever they go on sale.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Bluebellrain
Post-Delivery Feedback
Dec 9, 2025
I hope you all items deliver on the same package.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 9
Full ratings for this review »
Grandmotherof8!
Post-Delivery Feedback
Dec 9, 2025
I find even afte decades your quality remains consistent.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Betty
Post-Delivery Feedback
Dec 9, 2025
Excellent quality
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Mary
Post-Delivery Feedback
Dec 9, 2025
I am satisfied of the quality and design. I am fan of this brand.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 9, 2025
You’re asking me the same question. Don’t interrupt me while I’m in the middle of shopping with a survey about why I didn’t buy stuff that I haven’t had a chance to purchase.
Overall Rating: 6
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Jen
Site Experience Feedback
Dec 9, 2025
I love purchasing something from Roots every years for my grandchildren. The quality and cuteness of their clothing is exceptional
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Rowan
Site Experience Feedback
Dec 9, 2025
Super easy and promo code worked
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Katie
Post-Delivery Feedback
Dec 9, 2025
When I did my online order, I opted for free pick up in store. I did not want to spend extra money on home delivery. Your company ended up a FedEx a pair of truck pants from Barry to the store in Kanata and I was charged nine dollars for delivery. That was not the deal. I agreed to. Store pick up means store pick up.
Overall Rating: 5
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 9, 2025
like th clothing
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 8
Full ratings for this review »
Aar
Site Experience Feedback
Dec 8, 2025
Really enjoyed the website. There's section for hoodie sweater and things that wouldn't be divided on other clothes sites. Keep that up! Hoodies vs sweatshirts that 's good. Please try to incorporate more NATURAL textiles.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 8, 2025
I purchased it, but it was dirty, so I sent an email to customer service requesting an exchange, but I haven’t received a reply.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Buy in person
Site Experience Feedback
Dec 8, 2025
It was a little frustrating as the site kept flipping back-and-forth between sale and women’s and men’s
Overall Rating: 7
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 8, 2025
Everything arrived on time but it was presented poorly. It was just in a shipping bag, no plastic, no box nothing but the shipping bag. I expected a lot more from a huge company like Roots. Very disappointing
Overall Rating: 10
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Colleen
Post-Delivery Feedback
Dec 8, 2025
I was very satisfied with the ease of ordering, the tracking and the quality of the product. I would have highly recommend purchasing from you again, until I saw that the special thank you for doing the survey is exclusively for US residents. As a Canadian founded company, you should be supporting Canadians or make the special thank you include all countries. Very disappointed in this at this and sadly will not support the company anymore because of that. I like to support Canadian companies who appreciate their Canadian customers.
Overall Rating: 10
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
T. Hudson
Site Experience Feedback
Dec 8, 2025
Website was fine. No complaints. But as all the retail sites when you scroll there's to much stuff bc if one garment has different colors then it's shown 2 times or as many times as it has colors or different options. So your scrolling & you see the same crap over & over again bc it's just a different color. Besides that it's solid website I guess. Also I was hosed bc it said on the pop up coupon that i'd get $20 off if I signed up for both email & text. But I only got $10 off even though I gave my email & phone #. So y'all got over on me with that bc you collected double the info & all I got was $10 dispite I was told it would be $20.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 8, 2025
Good
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Dee123
Post-Delivery Feedback
Dec 8, 2025
The items l ordered were perfect ( exactly as l ordered them). I did have an issue getting through to my bag on line (took 40 minutes) but l waited would have liked a message asking me to be patience. In the end l got what l needed.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 8, 2025
Gender free sizes don't fit the same
Overall Rating: 4
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 4
Customer Support: 7
Full ratings for this review »
Plano Steve
Site Experience Feedback
Dec 8, 2025
Your products are a bit pricey, but my fiancee is an avid fan, so this purchase is to replace an old ROOTS one damaged by an accidental bleach spill. I noticed the quality, and I think she loves you guys.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 7
Full ratings for this review »
Jen
Site Experience Feedback
Dec 8, 2025
Limited product availability atm, but easy finding products and good visual display
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jayjay
Post-Delivery Feedback
Dec 8, 2025
Good experience and tell my girlfriend to buy sont stuff what she did
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Nothappy
Post-Delivery Feedback
Dec 8, 2025
Terrible website customer service and support, ive spent $3000 + in store this year online sucks
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 2
Customer Support: 1
Full ratings for this review »
please do not publish my comments
Post-Delivery Feedback
Dec 8, 2025
I ordered 3 items. I received one package with two of the items. I received a second package with an item that I had not ordered, and I did not receive the third item I had ordered. In the package with the wrong item, there was a receipt with someone else's name and address on it. I contacted customer service by phone, and explained the situation. The person had difficulty understanding my concerns. She initially insisted that the correct item had been delivered. I explained several times that I had received the wrong item, and that it appeared it was someone else's order that had been packaged as mine. The person put me on hold twice for a total of 30 minutes. Eventually, she explained that my item was "missing" and that a refund would be issued only after I returned the mistaken item and it was received by Roots. She said that it would take 24-48 hours to issue a return label, and that I would then have to mail in the item that was sent to me in error, and once they received it, they would issue a refund for the item that was never sent to me. I tried to explore other solutions, as I said that I would like to receive the item I had ordered. She explained that I would have to re-order it once my refund was processed but she could not guarantee I would get the same sale price. I said that I was not satisfied with this outcome as this was not my error. I asked that the refund be issued more quickly but she said that this was not possible. I also asked that my shirt that I had ordered be sent to me, and she said that this would not be possible as I would have to re-order it. I said that this was not an acceptable resolution as this was their error. She offered to connect with a supervisor but then said that it would take 24-48 hours for someone to get back to me. Although it was Roots that made this error, they are not taking reasonable steps to remedy it. In addition, I am concerned about my privacy having been compromised if my item and my receipt were sent to the wrong person with my full name and address. I received someone else's receipt with their full name and address which compromises their privacy. I understand that people make mistakes, but it is very disappointing that there wasn't a better remedy. I would have at least expected an immediate refund, or my item being re-shipped to me. But neither of these are options. I have been a loyal roots customer in the past, but will not purchase anything online from them again. I have also read online that many other people have had similar experiences with errors being made and poor customer service when a resolution was sought. This is very disappointing as I used to think that Roots was a good company.
Overall Rating: 2
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »