Roots Reviews - 3,448 Post-Delivery Reviews - 9.1/10

Most Current Certification:

Jun 19, 2026

Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

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Post-Delivery Feedback - 3,448 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	82%
Neutral	11%	13%
Negative	7%	5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Site Experience Feedback - 7,913 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	73%	73%
Neutral	19%	19%
Negative	8%	8%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.8 out of 10

Recent Reviews for Roots

Showing 4101 - 4150 of 11,361

Online Shopper
Site Experience Feedback
Dec 11, 2025
Had a bit of trouble getting to the payment option
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Maggie
Site Experience Feedback
Dec 11, 2025
Good. Expensive.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I love Roots sweaters, they're soft and very comfy to wear all day. It was easy to purchase online, will buy again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Victoria
Site Experience Feedback
Dec 11, 2025
I came because of the Wicked collab. A couple items I wanted were sold out unfortunately. The site ran a little slow and some of the links took me to the Canadian site and I had to find my way back to the U.S. site. But, looking forward to receiving my purchase because the colors seem vibrate the patterns are so pretty.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
Nitewolf
Post-Delivery Feedback
Dec 11, 2025
Specific size and colour of item was not available. I was able to find a comparable one. Pricing is a little high. I would recommend Roots for the styles and quality.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Charcoal Pepper
Site Experience Feedback
Dec 11, 2025
It was a lot easier to day than last week. Glad I came back.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 8
Full ratings for this review »
Mcgowan09
Post-Delivery Feedback
Dec 11, 2025
Pants were so comfy
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Jessica
Post-Delivery Feedback
Dec 11, 2025
I ordered with the 30% off and I had a $10 off welcome. There was no stipulations on my $10 off email. I included it and seen all the discounts online so went ahead and placed my order. Only to get a email saying a different total that was more then what I seen online and agreed to pay with my card. I contacted online chat first. I waited and waited with no one getting back to me. I finally decided to call. I got ahold of someone and they did say that the deals can not be stacked but it worked online and I reread my email with the welcome and it didn’t state it that. She said it could take a few weeks to see the refund and that I wouldn’t get the $10 off just the 30%. So I wasn’t too happy with all that fooling around and wasting my time on top of being mislead.
Overall Rating: 6
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 4
Full ratings for this review »
Maria
Post-Delivery Feedback
Dec 11, 2025
most of the items were fine. you exchanged one at the store. The XL item is a 2XL size and not wearable and yoy won't allow me to exchange it.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 5
Full ratings for this review »
nmbr3
Post-Delivery Feedback
Dec 11, 2025
this is the second pair of sweat pant joggers I have ordered. they are perfect for what I need
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Happypurchaser
Post-Delivery Feedback
Dec 11, 2025
I found the product I wanted, ordered it and used a gift card to partially pay for the item and that was easy to do. The item came in a timely manner and was exactly what I was looking for.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
ToriB
Site Experience Feedback
Dec 11, 2025
Website was easy to use but not a good selection of sizes.
Overall Rating: 6
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I enjoy Roots products always have although I don’t understand why they are so expensive and can only really afford them when they go on sale I would buy more clothing if they were at a lower price while my first experience buying on line was great my second experience was confusing and so disappointing when I received my purchases I could not get over for XL how massive they were and now I have to return and re order which is hard since I have difficulty walking and that’s why I bought on line but I must say the gentleman that I spoke with as extremely pleasant understanding and very helpful with my concerns and helped me with everything which I was very grateful for thank you very much Heetesh I appreciated everything that you did but I would tell friends who are buying on line to be very careful with the sizing for some reason it’s very misleading and I hope that when I receive my new order it will be the size that I’m looking for otherwise I will return and not bother to try again it’s too much of a inconvenience thank you
Overall Rating: 10
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Lorymae
Site Experience Feedback
Dec 11, 2025
All as it should be. Straightforward
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 11, 2025
new email address… Debbie.colbourne2@gmail.com
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I was very excited to receive the item quickly. It looked better than online. All went smoothly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 11, 2025
Perfect
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
It's been two weeks since I placed my order and the status has not updated since. Email queries have not received replies.
Overall Rating: 3
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
My purchasing experience was ok, but the delivery was late and one of my orders was cancelled.
Overall Rating: 5
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 2
Customer Support: 2
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I prefer to shop in person but my store was sold out. My item arrived faster than promised.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
DocAMC
Post-Delivery Feedback
Dec 11, 2025
The items were of good quality, and they arrived in a timely fashion. No issues with product availability.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jordan
Site Experience Feedback
Dec 11, 2025
Website was great. No complaints
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I loved my long sleeve waffle shirts purchase however I threw out the tag before I tried on the item. The Varsity Green one was midsized . It is way shorter than any I own and also a little smaller size wise. If I hadn’t thrown out the tag I should have exchanged it. I did wear it and wash it so I can’t. I’m shocked how misized it was! The second waffle shirt came a week later and thankfully I tried it on first and sizing is correct. I love the long sleeve waffle shirts and would recommend them. I would also recommend that you try on a few as not all sizing is the same.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I love the quality and style of Roots clothing, online shopping was easy and deliveries have been not only on time but very speedy. Thanks Roots! Been wearing this brand for over 30 years.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Kc
Site Experience Feedback
Dec 11, 2025
Great
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Brando
Post-Delivery Feedback
Dec 11, 2025
They had the selection I wanted for a discounted price so overall had a great experience.
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
lulu-j
Site Experience Feedback
Dec 11, 2025
I was unclear as to how the $10 discount was going to apply- and thought it would automatically be added as it should have been clear the it was my first Roots online order. It took me awhile to realize a code was sent to my emails. Maybe this should be more obvious.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Redline
Post-Delivery Feedback
Dec 11, 2025
Horrible return. Order online, but delivered the wrong product. Returned the products to the store, staff does not properly train and lack of experience
Overall Rating: 1
Would Shop Here Again: 2
Likelihood To Recommend: N/A
On Time Delivery: 2
Customer Support: 1
Full ratings for this review »
Heidi
Site Experience Feedback
Dec 11, 2025
Great experience. Quick and easy.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
a repeat customer for many years
Post-Delivery Feedback
Dec 11, 2025
After my first order was cancelled by merchant .I had a call and email solving issue so I could order same items at sale price that was available in original order all in all despite ordering it again I received the order in a timely fashion
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
Three orders were delivered to the wrong address. My husband tracked them down using the picture from the delivery company. Those three packages had the wrong house number. The earlier packages had the correct address. Kindly correct this.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: N/A
Full ratings for this review »
MAC
Site Experience Feedback
Dec 11, 2025
No Issues
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
Prefer in store shopping but needed several things in different sizes so ordered online
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Erin
Post-Delivery Feedback
Dec 11, 2025
I placed a large-ish order, which included 4 pairs of socks, 2 of them green. Unfortunately, I guess the green socks became out-of-stock so I was only sent 1 pair instead of 2. Rather than Roots asking me if I simply wanted another color to replace the 2nd green pair they ran out of, they just automatically canceled that pair of socks so I had to place an entirely new order in order to ensure everyone of my gifting list received the item I had planned. I would have much rather Roots have reached out to me to ask if I simply wanted a different color to replace the item that they couldn't fulfill. Instead I had to place an entirely new order (and pay $10 in shipping to essentially get the $12 pair of socks I had originally ordered, which did not seem fair to me). Roots could probably better mange their inventory online so this type of thing doesn't happen. Or if it does, have a better process in place to communicate with customers about their options before canceling an item that can be easily replaced by an identical item (in a different colorway).
Overall Rating: 3
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Live well
Site Experience Feedback
Dec 11, 2025
Experience was very good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I look forward to ordering again
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Lily
Post-Delivery Feedback
Dec 11, 2025
Easy website to maneuver and fast delivery
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Neo
Post-Delivery Feedback
Dec 11, 2025
The leather products I recieved were just what I expected.What I like is the quality,and the wrapping.I do miss the special Christmas bags they used to have.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Tj
Post-Delivery Feedback
Dec 11, 2025
Very warm & great price
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
KimR
Post-Delivery Feedback
Dec 11, 2025
I exchanged some PJ's for a different colour. Customer service was very pleasant and helpful.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
The online experience with Roots was easy to place my order and the subsequent delivery to my house was timely.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 11, 2025
All was good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
FACUNDO
Post-Delivery Feedback
Dec 11, 2025
SATISFIED WITH THE ORDER AND WILL HIGHLY RECOMMEND
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
pm
Post-Delivery Feedback
Dec 11, 2025
My order is Christmas gifts to my grandkids, but I did not receive any gift receipt
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
MB
Post-Delivery Feedback
Dec 11, 2025
Was to send my order overseas. My order was split on delivery. Second part was way too late to send overseas. Had to come to store to repurchase. Once order finally arrived it had to be returned.
Overall Rating: 3
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 8
Full ratings for this review »
JollyJ
Post-Delivery Feedback
Dec 11, 2025
Finally salt and pepper was on sale! It happens so rarely, I had to take advantage. I did last time too. It's a guaranteed order from me whenever it happens.
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
zug
Site Experience Feedback
Dec 11, 2025
pretty good and simple process
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
i had ordered 3 shirts and two track pants for my grandson for Xmas......they replied saying thank you......etc. then a couple hours later telling me one of the items i ordered was no longer available. i had ordered a top there, to go with these pants, and now didn't have too. very very disappointed in roots canada!!!!
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 7
Full ratings for this review »
Happy
Post-Delivery Feedback
Dec 11, 2025
No waiting in line got what I wanted done!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 11, 2025
I was concerned that I had been double charged.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »