Roots Reviews - 3,451 Post-Delivery Reviews - 9.1/10

Most Current Certification:

Jun 18, 2026

Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

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Post-Delivery Feedback - 3,451 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	81%
Neutral	11%	14%
Negative	7%	5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Site Experience Feedback - 7,902 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	73%	74%
Neutral	19%	19%
Negative	8%	7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Roots

Showing 3851 - 3900 of 11,353

M
Post-Delivery Feedback
Dec 15, 2025
Made and online Roots order, love all their stuff! I think the quality is excellent and wish everyone could afford a few nice pieces.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
HG
Site Experience Feedback
Dec 15, 2025
Very positive. I would like to see more older models demonstrating fits. But the shopping was straightforward and easy.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
Dani B
Post-Delivery Feedback
Dec 15, 2025
Nothing is better than my Roots joggers, this is my third pair the exact same and I wear them over and over. The OG comfy jogger, the absolute best...and finally on sale this week
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 15, 2025
All sale items were available and were delivered in a very timely manner!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
I was frustrated that the customer service was not able to cancel my order that I made within 8 hours, and they were not able to help me update my shipping address either. If you want to win more customers, you need to make more self-serve options available on your website for people to cancel orders or update shipping address on their own. I was not impressed with Roots customer support, as they did not express sympathy that made me feel heard and valued. Please upgrade the system to make it more flexible for people shopping online and serve your online customers better.
Overall Rating: 1
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: 1
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2025
Very easy to navigate
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
I love Roots products but the salt & pepper and black pepper products seem much thinner than usual this year, which is why I will be returning my order. I am much happier with some previous orders of the cloud and signature sweats. Please consider not cropping every woman's hoodie and sweatshirt for next season.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
I had a coupon code that would not work. After the order I received a different code I would’ve liked to have used it with my purchase
Overall Rating: 6
Would Shop Here Again: 5
Likelihood To Recommend: 6
On Time Delivery: 9
Customer Support: 5
Full ratings for this review »
Lisa t
Post-Delivery Feedback
Dec 14, 2025
Great quality clothes. Always brag about my purchases. Always recommend roots to friends.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Laura1597
Site Experience Feedback
Dec 14, 2025
It was easy to use.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
Love it all
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
N
Site Experience Feedback
Dec 14, 2025
I thought it was good. Pretty easy.
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 7
Full ratings for this review »
Dr.J
Site Experience Feedback
Dec 14, 2025
The checkout froze with checking out as a guest so I had to use "shop" platform
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Suzie
Site Experience Feedback
Dec 14, 2025
Signed up for SMS and code did not work for discount. Disappointing.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Roots7373
Site Experience Feedback
Dec 14, 2025
Would be useful to be able to ship to nearby store for faster shipping.
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
The sweatshirt is much thinner than my previous purchase from Roots.
Overall Rating: 9
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
c
Post-Delivery Feedback
Dec 14, 2025
Roots return policy is not sustainable for anyone not located near a Roots store. In order to receive the full amount of refund, you must accept a gift card that will not appear until a week or two after the returned item is received and processed by the company. In any kind of gifting situation this is far less than ideal as unless you’re going to continue to shop at this store in the future you will need to wait for your gift card to purchase the replacement item meanwhile they have your money and you no longer possess the item you purchased. In my case, despite trying to change to a reimbursement excluding a fee they were unable to change the method of repayment. I finally believed I caught the item before it went out of stock, but after my order was accepted I received notice that it was out of stock and due to there being a sale at that time, only the item ai wanted was removed and not the other items to use up the remaining gift card total. The sale ended and later in the week a few of the item I sought was back in stock. I tried to reach out via email and did not receive a response. I called the customer service number and unfortunately the only solution they could provide was to purchase the item for full price and be reimbursed the difference from the sale price in a gift card. I was so frustrated I just accepted the offer and passed on the gift card with the difference to someone else. The product is great, but managing a return was truly impossible for someone who could not go to a physical location. It doesn’t make any sense they can hold on to your money for so long with zero product or gift card in your possession. It just seems wrong.
Overall Rating: 3
Would Shop Here Again: 5
Likelihood To Recommend: 3
On Time Delivery: 8
Customer Support: 3
Full ratings for this review »
Hazel
Site Experience Feedback
Dec 14, 2025
Long process
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
Kaylz
Site Experience Feedback
Dec 14, 2025
Good, was able to find quality gifts for the holidays. Although had difficulty finding the sizes I required in items I was originally interested in. As they are a Christmas gift, I found alternatives. But had I been shopping for myself, I would not have completed my order.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
fred
Site Experience Feedback
Dec 14, 2025
Christmas gift for my granddaughter. Good quality.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
BLACK PEPPER Style: # 39090277 - not available in Large since before black Friday BLACK PEPPER Style: # 27090017 - not available in Large since before black Friday
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 9
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
RHS
Post-Delivery Feedback
Dec 14, 2025
1. Some store associates were helpful and proactively approached for hep. Others unfortunately were not (the manager). 2. Sizing of the products were confusing especially choosing for my girls and boys. Eventually, I have to return some products and exchange some. 3. The welcome bonus that ROOTS offered was not applied becuase the products were 30% off. I think this is unfair to the customers. This is not the case with most competitors. The company should consider this and compensate to retain its customers. 4. There should be more promotions as the products are considerably expensive.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 8
Full ratings for this review »
kreen
Post-Delivery Feedback
Dec 14, 2025
Had a great experience. Easy to navigate the website and checkout and got the items shipped quickly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Marilaine
Site Experience Feedback
Dec 14, 2025
I liked navigating on the site but it glitched at times. Enjoy the quality of most products. Would prefer no shipping charges above a 50$ purchase. I got a 10 $ discount, but it went on the shipping....
Overall Rating: 9
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
TWFit
Site Experience Feedback
Dec 14, 2025
Great experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Cora
Site Experience Feedback
Dec 14, 2025
I love the selection and quality of clothes but I don't like that when I click on an item to add to cart or look at it, when I click back it doesn't take me back to where I was in the list. I have to scroll to find where I was.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
GinoS
Site Experience Feedback
Dec 14, 2025
Everything went smoothly and efficiently.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Trixie61
Post-Delivery Feedback
Dec 14, 2025
Live roots products. They are well made and last a long time. Was purchasing onesies for Christmas morning. We have the red and black ones but now have another family member. I thought we would get one more but they are no longer available. I had to order Grey ones, which is fine as I like them as well however they fit much smaller and are much less comfortable than the red ones.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
Amazing quality, always perfect for winter!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Yvonne
Post-Delivery Feedback
Dec 14, 2025
Purchasing and returning options were easy. Return process exceptable.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Becky
Post-Delivery Feedback
Dec 14, 2025
I have always loved the salt and pepper and the solid colour sweat pants (and sweat shirts). This order was for solid black sweat pants which will go with everything. When I return home from the office, the first thing I do is change into my warm, comfy sweats. Roots has the best sweats in quality and comfort. And a Canadian Co. of course!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
it was easier to order what i wanted online than to fight crowds in the shopping malls. everything came on time.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
RootsyGirl
Site Experience Feedback
Dec 14, 2025
Sold out of so many sizes I needed.... I would have ordered so much more
Overall Rating: 2
Would Shop Here Again: 8
Likelihood To Recommend: 10
Full ratings for this review »
lollyse
Site Experience Feedback
Dec 14, 2025
Simple and clear website. The 20$ referral was not working though... Tried it with my mom which has never ordered on the website.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Bren
Post-Delivery Feedback
Dec 14, 2025
Had another hoodie and wanted to have additional. warm and fits. adds to layer for winter shoveling when required.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
KT
Site Experience Feedback
Dec 14, 2025
Searchabilty was good. The checkout took a minute to remember my info. Disappointed there wasn’t a coupon for a first time online purchase.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Nash
Site Experience Feedback
Dec 14, 2025
I love the colours and options for purchase. Unfortunately my size was unavailable for many of the colours I was interested in. (for various styles of sweatshirts). I am a medium/large depending on the style.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2025
good
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Nick
Site Experience Feedback
Dec 14, 2025
payment was annoying but shopping was easy
Overall Rating: 8
Would Shop Here Again: N/A
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2025
The only problem was that payment froze for a long time finally I tried switching to quicker delivery and it went through. I had ordered gifts for my husband separately so these were Semi gifts he knew about. I won’t do pay pal etc
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
Roots products are always very well made. These are are purchases that I usually reserve for Christmas because they are on the more expensive side. In recommending I usually say to wait until the sales.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 7
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
David
Post-Delivery Feedback
Dec 14, 2025
It will be a gift for Xmas so have no knowledge of use
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 14, 2025
I did not have any complaints.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 8
Full ratings for this review »
KYmuir
Site Experience Feedback
Dec 14, 2025
My visit to Roots today has been quite fine. My order 59812660008, of December 2nd for the same item was somehow lost.
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
Rylee
Post-Delivery Feedback
Dec 14, 2025
I would not recommended shopping online with roots ever. The whole process was an absolute disaster, customer service is irrelevant and not helpful what so ever. Everyone I spoke to (called 3+ times) told me something different, emails were never responded to. Overall very disappointed with my experience.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Grandma
Site Experience Feedback
Dec 14, 2025
It was fast and easy to order on line. I prefer not to have to go to the store this time of the year.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2025
Slow and usually frozen
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 7
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2025
Refer a friend codes didnt work Able to use a text $10, couldn't stack with email $10 off Promo codes were confusing
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: 5
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 14, 2025
It was easy to find everything. It helped that I had received emails to find The General Store
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
D
Post-Delivery Feedback
Dec 14, 2025
I wanted a pair of jogging pants my daughter requested. I went to order and the price had went back to normal price. It wssn’t available in any stores in tge area. I happen go go back on and fibd them even cheaper than Black Friday . I quickly ordered and to get free shipping had to order something small, I ordered socks. Order goes through and say shipping then all of a sudden i get an dmail, order has been cancelled 1 item not available. It was the socks! I quickly order again with a different pair of socks, again says order will be shipped. Good because the sale is running out. Then I get email only one thing is being shipped, socks I don’t care about. The pants I want have no info. A day before the sale is to end it says shippibg pendibg, my fingers are crossed because my daughter really really wants these! Then I check says shipped. What an ordeal for a pair of pants!
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
On Time Delivery: 2
Customer Support: 2
Full ratings for this review »