Roots Reviews - 3,452 Post-Delivery Reviews - 9.1/10

Most Current Certification:

Jun 18, 2026

Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

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Post-Delivery Feedback - 3,452 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall Rating	Past 3 Months	Past Month
Positive	81%	81%
Neutral	11%	14%
Negative	7%	5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Site Experience Feedback - 7,903 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	73%	73%
Neutral	19%	19%
Negative	8%	8%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Roots

Showing 2701 - 2750 of 11,355

Rach
Site Experience Feedback
Jan 4, 2026
Easy experience, though wish top/bottom pairing suggestions were listed underneath. I have a great overall view of Roots though! Similar to Patagonia etc
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Eriko
Post-Delivery Feedback
Jan 4, 2026
Dear Roots Customer Service Team, I am writing to express my frustration regarding a series of issues with my recent online orders. I originally purchased a pajama top and pants as a Christmas gift. However, two days after my order was confirmed, the pants were cancelled due to being out of stock. Since I wanted the pajama set as a whole, I emailed customer service requesting that the top also be cancelled. Unfortunately, I never received a response, and the top was shipped to me anyway. Later, I checked your website and saw that a pajama promotion was running and that the previously cancelled pants appeared to be back in stock. I placed another order for the pants. Because shipping fees applied when ordering the pants alone, I also purchased a passport cover. The following day, the pants were once again cancelled due to being out of stock, and only the passport cover was shipped. This experience has left me feeling that both my time and money were wasted. If your online inventory system is experiencing technical issues or bugs, this is extremely inconvenient for customers and should be addressed immediately. I have always loved Roots and have been a loyal customer for many years, but this experience has made me seriously reconsider shopping with you in the future. I would appreciate a clear explanation of what went wrong and how this issue will be resolved.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 4
Customer Support: 1
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 4, 2026
The quality is excellent but prices are on the more expensive side. I prefer to purchase when items are on sale.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
M
Post-Delivery Feedback
Jan 4, 2026
I really love the Canadian icon that roots conveys. I would Be happier if clothing was made in Canada but understand why it isn't.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 4, 2026
As I mentioned the customer relations aspect of having an order cancelled and then the item showing up in an email as a don't miss out then seeing the item in the web store, ordering it and checking out with an order confirmed email is rediculous if the item is not available. You need to be updating your stock or putting some other stop gap in place.
Overall Rating: 5
Would Shop Here Again: 6
Likelihood To Recommend: 5
Full ratings for this review »
Sunny
Post-Delivery Feedback
Jan 4, 2026
All good except 1 order not available and there is little delay in getting the order.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: N/A
Full ratings for this review »
JOD
Site Experience Feedback
Jan 4, 2026
EASY TO CHECKOUT
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 9
Full ratings for this review »
DabDarb
Site Experience Feedback
Jan 4, 2026
The website works well and makes shopping easy!
Overall Rating: 10
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Connieisfrustrated
Post-Delivery Feedback
Jan 4, 2026
I returned a sweater after Christmas. I purchased another one and the left over money was put on a gift card. I ordered another sweater online with the gift card, the remainder to be put on my credit card. After the sale went through I noticed the full amount was on my credit card plus the gift card balance was at zero. I tried online customer support, I tried calling roots customer support. I called the store where I got the gift card, they were going to try and get in touch with customer support and gave me the email. I did this, received an email telling me to contact the store. I went back to the store, where they were going to try and contact support on my behalf. The most terrible customer support I have ever seen. I should be compensated my gift card amount PLUS...
Overall Rating: 1
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 1
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 4, 2026
Giving away $100 in special promos to complete this survey for US residents isnt a great look from a Canadian company. Product is nice. Wish quality was a bit higher on the kids hoodies.
Overall Rating: 9
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 4, 2026
It was goo experience like Ialways have with Roots.
Overall Rating: 10
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 4, 2026
Roots can be expensive which is why I do not always shop there, but when there are sales I often look to purchase from there.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 8
Full ratings for this review »
Elaine
Post-Delivery Feedback
Jan 4, 2026
I wanted cozy, roomy, well made flannel pyjamas and I was also looking for a gift. I bought two pair in different sizes. I’m very pleased with my jammies and will buy again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 4, 2026
Very disappointed that sweatshirt I was most looking forward to receiving was cancelled due to lack of stock. I felt very deceived that I went through the whole purchase process only to receive an email several days later that it was cancelled. What a waste of time!
Overall Rating: 4
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: 2
Full ratings for this review »
Snowflake
Site Experience Feedback
Jan 4, 2026
I am always pleased with the ordering process. Was disappointed an item I wanted to purchase was no longer in stock
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
J
Site Experience Feedback
Jan 4, 2026
I was disappointed and surprised that it stayed that sweatpants were on sale for approximately $54 but when I clicked on the item, it showed it being $88. This is not the first time there has been a discrepancy about pricing and sales.
Overall Rating: 5
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Stefzies
Site Experience Feedback
Jan 4, 2026
I don't like that the website takes you back to the beginning of the page every time you go back to it after looking at a product. It's a waste of time and I stopped shopping because of it.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 4, 2026
Do my shopping at the Roots location at St Laurent Mall, Ottawa. Staff there is outstanding.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Hattie
Site Experience Feedback
Jan 4, 2026
Went to the site because I received an email alerting me of a sale. I immediately saw two things on sale that I liked and purchased them. I also purchased two things that were not on sale.
Overall Rating: 10
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
LB
Site Experience Feedback
Jan 4, 2026
was difficult to apply gift card
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 10
Full ratings for this review »
sylvie
Site Experience Feedback
Jan 4, 2026
easy of navigation through website and clear sizing
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Rhons
Site Experience Feedback
Jan 4, 2026
Overall I am satisfied but the size of the top that I really wanted was not available
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Stella
Site Experience Feedback
Jan 4, 2026
All good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Lindylouwho
Post-Delivery Feedback
Jan 4, 2026
Items arrived sooner than expected! I own many Roots items. They are high quality and last for years b
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 4, 2026
Very bad, keep trying to purchase pants that say they are in stock for it only to be cancelled five minutes later. Your inventory system is terrible if it continues to offer stock that is not available to your customer very very, very frustrating.
Overall Rating: 2
Would Shop Here Again: 6
Likelihood To Recommend: 6
Full ratings for this review »
Kay
Site Experience Feedback
Jan 4, 2026
N/a
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 4, 2026
Hu
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
Full ratings for this review »
Lori L
Post-Delivery Feedback
Jan 3, 2026
I order online. But when I go into the store in Pickering mall. The staff is super helpful.
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 3, 2026
Great company
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Sona
Site Experience Feedback
Jan 3, 2026
It was simple, easy to navigate and had a lot of options to narrow down the search so that you can find exactly what you're looking for. Quick response times, no lag, and no glitches. Nothing to complain about.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 3, 2026
Loved all the products. Order arrived faster than expected. Didn’t love the multiple packages. One order required 8 separate packages which is a bit excessive. Can’t be very friendly for the environment.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
MeMyselfAndI
Post-Delivery Feedback
Jan 3, 2026
Love root products.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Bree C
Post-Delivery Feedback
Jan 3, 2026
The shirt I ordered was great but the pants were very wrinkly and not desirable. There's no return allowed even though I feel they're defective. Also, I had ordered a third item and it went through but after the fact I was told it wasn't available. I don't understand that when a computer algorithm/program should be able to track inventory and adjust website accordinly.
Overall Rating: 5
Would Shop Here Again: 4
Likelihood To Recommend: 5
On Time Delivery: 6
Customer Support: N/A
Full ratings for this review »
Katcan
Site Experience Feedback
Jan 3, 2026
All good except I really didn't want or need the magazines but couldn't get past that. Plus I thought I was getting a discount.
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: 10
Full ratings for this review »
bsteve13
Post-Delivery Feedback
Jan 3, 2026
I placed order for 3 items Few days later an item was all of a sudden out of stock but was in stock when my order was placed and confirmed Then later this week another item was canceled not in stock What is going on??? Why confirm orders and don't know your inventory levels not very good customer service My discount for the inconvenience should be increased to make up for your lousy service
Overall Rating: 1
Would Shop Here Again: 2
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 1
Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 3, 2026
It was an easy site to navigate. User friendly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Yani
Post-Delivery Feedback
Jan 3, 2026
Roots only care for the money not how the coustermer feels, I have purchase in the pass and my problem was the the merchant did no match what I bought and they did not want to do anything about it.
Overall Rating: 2
Would Shop Here Again: 4
Likelihood To Recommend: N/A
On Time Delivery: 1
Customer Support: 1
Full ratings for this review »
Skip
Site Experience Feedback
Jan 3, 2026
No issues with the website, a bit of redundancy in viewing the items, but that's fine. Maneuvering the website is simple and the checkout process was quite simple too, no issues at all.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
LS
Site Experience Feedback
Jan 3, 2026
Navigating the site was very easy, and the graphics illustrated the products well so that I felt confident with what I was purchasing. It took no time at all to find what I was looking for and this kind of effortless shopping makes Roots my go-to for gift giving.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Edie
Post-Delivery Feedback
Jan 3, 2026
I love the blue cross body bag, I am not so sure I will user the little bag that goes around the waist, I will probably give this to one of my grandchildren or my sister.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Jot
Site Experience Feedback
Jan 3, 2026
It was good overall
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sweater Expert
Post-Delivery Feedback
Jan 3, 2026
The style and design of the cabin sweater was very nice. However the item I received looked used and worn with pulling all over it. The item was final sale so I couldn’t exchange it for another one. Disappointing Experience!
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Bucky
Site Experience Feedback
Jan 3, 2026
Not as direct in some cases. Tops are not presented with matching bottoms in close proximity
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 6
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 3, 2026
I ordered the sweatpants and sweatshirt set but they only send one one of them they say not available so how come I can use only one so I tried to cancel other one but I couldn't because no option for cancellation I'm so disappointed
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 6
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 3, 2026
You canceled one of items soldout
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Zesty P
Post-Delivery Feedback
Jan 3, 2026
I had some leftover Christmas money, and i love my Salt and pepper sweats and thought I’d pay either another pair of sweats or a hoodie. Decided to get the black cabin cuff sweats, a half zip and a T-shirt because they were on sale and wow I saved a good amount of money. Stuff came in pretty quick and I washed it, now I’ve worn every piece at least once and I absolutely love it!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Yumi
Site Experience Feedback
Jan 3, 2026
Easy to navigate and pics are clear.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
In stock but out of stock
Post-Delivery Feedback
Jan 3, 2026
I tried to order 6-7 pairs of Men’s pajama pants size XL in various colours (plaid) but only received 2 pairs out of my original order because apparently your online in stock wasn’t accurate and most of my order was cancelled on me . Very unimpressed with Roots online shopping . How can you say items are in stock online and then cancel almost an entire order ? Last time I’ll ever order from Roots online .
Overall Rating: 3
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: 1
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 3, 2026
Quick delivery.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
ktwo
Site Experience Feedback
Jan 3, 2026
How come I did not get the 20% boxing day promo.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »