Roots Reviews - 3,451 Post-Delivery Reviews - 9.1/10

Most Current Certification:

Jun 18, 2026

Founded in Toronto, Canada in 1973, Roots is a premium outdoor lifestyle brand that embodies a comfortable cabin-meets-city style, made for everyday adventures. Varsity Jackets are an emblem of Roots style.

Roots Rating

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Post-Delivery Feedback - 3,451 Reviews

Overall Satisfaction:

9.1out of 10

Would Shop Here Again:

9out of 10

Likelihood To Recommend:

9.3out of 10

Overall Rating	Past 3 Months	Past Month
Positive	82%	81%
Neutral	11%	14%
Negative	7%	5%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.8 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.1 out of 10

Returns Process

Satisfaction with the returns process

8.7 out of 10

Site Experience Feedback - 7,902 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.2out of 10

Overall Rating	Past 3 Months	Past Month
Positive	73%	74%
Neutral	19%	19%
Negative	8%	7%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.8 out of 10

Design of Site

Satisfaction with the look and design of the site

9 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.8 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.8 out of 10

Clarity of Product Information

How clear and understandable was the product information

9 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.6 out of 10

Variety of Shipping Options

Desired shipping options were available

8.9 out of 10

Recent Reviews for Roots

Showing 5101 - 5150 of 11,353

Bebe
Site Experience Feedback
Dec 2, 2025
Good experience
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Jsf
Site Experience Feedback
Dec 1, 2025
Everything went well
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nini
Site Experience Feedback
Dec 1, 2025
Too a long time to checkout. It wasn't loading with I clicked the next step for payment. It was just stuck there. Nothing wrong with the internet or anything. I almost gave up.
Overall Rating: 5
Would Shop Here Again: 5
Likelihood To Recommend: 6
Full ratings for this review »
Romey
Site Experience Feedback
Dec 1, 2025
Everything was good with the website. It was easy to find what I was looking for. The checkout process was easy. The payment options were good. The shipping costs are too high.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
Had a coupon code When I signed up for text messages. I tried to use it today and it did not work. WLCMSMS0FM00TE0234GL.
Overall Rating: 4
Would Shop Here Again: 6
Likelihood To Recommend: 7
Full ratings for this review »
Claudio
Site Experience Feedback
Dec 1, 2025
I was looking for a last minute Black Friday/Cyber Monday deal for a Christmas present and Roots had exactly what I was looking for!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
LaterGator
Site Experience Feedback
Dec 1, 2025
Very Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Sue
Site Experience Feedback
Dec 1, 2025
Website was generally easy to navigate.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Murphy
Site Experience Feedback
Dec 1, 2025
I am a returning customer with Roots and always find their merchandise to be high quality.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Dee
Site Experience Feedback
Dec 1, 2025
Always a good experience with Roots - love the quality of the products. My kids in the States still request of them.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
kitkat
Site Experience Feedback
Dec 1, 2025
In the last 3 days I received several "coupon codes" to save $10 on my next order, but each one that I entered was termed "invalid." It is 9 PM in BC, and I wonder if they were invalid because it is past midnight in Toronto? Not fair to use Eastern time for customers who are buying from Pacific time province. And disappointing to be sent so many "coupon codes" when none actually work. Also, there were VERY FEW sizes available in many products.
Overall Rating: 4
Would Shop Here Again: 7
Likelihood To Recommend: 7
Full ratings for this review »
DealHunter
Site Experience Feedback
Dec 1, 2025
I would like to see more organization of the site - more grouping of items, an option to use filters. I only buy when good sales are on!!!
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 7
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 1, 2025
All went smooth. My order arrived in good time.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
FAST FREDDY
Site Experience Feedback
Dec 1, 2025
LOVE SHOPPING AT ROOTS FOR THEIR QUALITY AND GREAT PRODUCTS
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
wksm556
Site Experience Feedback
Dec 1, 2025
The website is fine. It’s easy to navigate
Overall Rating: 8
Would Shop Here Again: 9
Likelihood To Recommend: 8
Full ratings for this review »
Zee
Site Experience Feedback
Dec 1, 2025
I found everything I was looking for and more. I loved the “gift under x$” section. Very helpful
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Mary
Post-Delivery Feedback
Dec 1, 2025
So comfy, with nice light colours that wash up nicely without shrinkage.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Cassie
Site Experience Feedback
Dec 1, 2025
It was an easy order to make. And one of our favorite stores!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Maddie
Site Experience Feedback
Dec 1, 2025
when I entered my welcome discount code for $10 off, my order total increased by over $100. didn't make any sense. when I removed the code my total went down again. something wrong with your discount codes which was disappointing. also couldn't receive any support through the chat, no one ever showed up to help probably because it is after business hours, but I wanted to place my order before cyber Monday ended
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 5
Full ratings for this review »
Mugz
Site Experience Feedback
Dec 1, 2025
it is slow, takes awhile to load all items on page and search bar was also slow. want to is more items on models and models of all sizes for one item
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: 8
Full ratings for this review »
Margie
Site Experience Feedback
Dec 1, 2025
Website user friendly.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Adakate
Site Experience Feedback
Dec 1, 2025
Everything was good. Wish priced were lower.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 1, 2025
Super easy to order from the website. Order arrived quicker than quoted and you get informed when each item ships.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
The website was okay for shopping, but the checkout was frustrating with the express shop option. I would prefer not to use it, but it kept popping up and I could not proceed to pay without it. I hate that.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Lu
Site Experience Feedback
Dec 1, 2025
Easy to navigate site….found my gifts…wish I had a bigger closet😁
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Ashton
Site Experience Feedback
Dec 1, 2025
As stated earlier, I couldn't go to the payment page. I had all the information filled in and correct. My email was confirmed, and my account had my payment details (despite me not wanting to save them online)—very poor design and experience.
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
Full ratings for this review »
Unhappy
Site Experience Feedback
Dec 1, 2025
I added 2 $150 gift cards to my order and selected them to use as payment, then it charged the full amount to my credit card. I want to cancel my order. I am very unhappy
Overall Rating: 1
Would Shop Here Again: 1
Likelihood To Recommend: 1
Full ratings for this review »
Jeninja
Site Experience Feedback
Dec 1, 2025
Was good. I like that I can filter by colour. No red joggers though in the shade I’m looking for (same as the red tshirt)
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Dec 1, 2025
I like the recent simpler design, like the cloud collection, material feels good , will repurchase in the future
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
cf2025
Site Experience Feedback
Dec 1, 2025
trouble entering my address had to try several different combinations i think it is to do with apt number.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: 8
Full ratings for this review »
Jules
Site Experience Feedback
Dec 1, 2025
The website is beautiful, I just wish it didn't delete my cart every few hours, especially since I was signed in.
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Amie
Site Experience Feedback
Dec 1, 2025
I was lost in the payment after entering my contact details.. but I tried again and it went through
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
I had trouble completing the checkout. It took me several tries to make it work.
Overall Rating: 7
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Color
Site Experience Feedback
Dec 1, 2025
Good
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
CanadianWannabe
Site Experience Feedback
Dec 1, 2025
This was an easy website to use and I appreciated the Cyber Monday discounts!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Joyce
Site Experience Feedback
Dec 1, 2025
the chat bot came answer the questions I have and I wanted to buy online because I wanted to find the sizes which are unavailable in store, however the customer service system online is very frustrating and not helpful. I assume there are all the details in the bot. Appreciate free shipping
Overall Rating: 6
Would Shop Here Again: 8
Likelihood To Recommend: 6
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
Enjoyed my visit today but I had checked out what I wanted earlier last week, and just completed my order tonight
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
MJ
Site Experience Feedback
Dec 1, 2025
It was a good experience.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Pic
Site Experience Feedback
Dec 1, 2025
WELL ORGANIZED
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
Not a site I would willingly buy from again, I waited online for too long for an actual person to help rather than the automated answers. I hung up and almost didnt bother trying again
Overall Rating: 3
Would Shop Here Again: 4
Likelihood To Recommend: 4
Full ratings for this review »
SKin
Site Experience Feedback
Dec 1, 2025
Good - you could honour the $10 off first order over $50 even though the items are sale priced. May have prompted me to order another item.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: 9
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
My overall experience with the website and in-store shopping was mixed. I feel that seasonal products could be easier to find. I prefer shopping in-store because I enjoy seeing your new seasonal designs clearly, but most of the time the stores mainly display the classic items, which can feel repetitive. When I tried to look for hats, the selection was very limited and not easy to locate. In the physical stores, the overall product assortment feels quite small. I often end up shopping online because the items I want are only available on the website, which is unfortunate because I enjoy the in-store experience more. During Black Friday, the promotions also did not feel very strong, and the staff did not seem very proactive. We had to ask about the promotion expiry date ourselves, and the interaction felt as if we were the ones trying to convince the staff, instead of feeling welcomed or encouraged to explore products. The fitting room situation was also inconvenient — there were only two rooms, and they were locked every time, which created delays. This was especially difficult on a busy shopping day like Black Friday when customers are excited to try more items. That said, I still really like Roots’ designs, which is the main reason I continue to shop here. But aside from the design, there isn’t much that makes the shopping experience feel essential. If another brand were to offer designs that surpass Roots in the future, there would be little reason for customers to remain loyal.
Overall Rating: 6
Would Shop Here Again: 7
Likelihood To Recommend: 8
Full ratings for this review »
Moses. R
Site Experience Feedback
Dec 1, 2025
Some items are very similar and hard to compare online. I was specifically looking for pants with zippered pockets and it couldn't show me just those
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
DoubleBeaver
Site Experience Feedback
Dec 1, 2025
I had 3 gift cards for $50 and was able to get my total to exactly $150.00.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Nay
Site Experience Feedback
Dec 1, 2025
Despite it being the last hours of Cyber Monday, there was a shocking amount of products and sizes to pick from!
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: 8
Full ratings for this review »
Murp
Site Experience Feedback
Dec 1, 2025
Really love the availability of different cuts of sweatpants. The cloud sweats line is my new favourite! The website is pretty great, but found the similar products section could be more helpful.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Shorty
Site Experience Feedback
Dec 1, 2025
Good easy to use/search
Overall Rating: 9
Would Shop Here Again: 8
Likelihood To Recommend: 9
Full ratings for this review »
Hek
Post-Delivery Feedback
Dec 1, 2025
Purchase some sweat shirts; comfortable; good fit; above average quality; will purchase again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 9
Full ratings for this review »
Codfishbilly
Site Experience Feedback
Dec 1, 2025
The cabin collection stuff is excellent and a larger selection would be welcomed.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: 10
Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 1, 2025
I was disappointed that the welcome discount of $10 did not apply when I was attempting to order a sale item. The sale on the item was removed when the $10 discount was added for my first order. I was also forced to use the express checkout which I did not want to use.
Overall Rating: 1
Would Shop Here Again: 5
Likelihood To Recommend: 4
Full ratings for this review »