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PetSmart Reviews - 1 review - /10

At PetSmart.com we love pets, and we believe pets make us better people. We aspire to be the trusted partner to every pet parents and pet in every moment of their lives. We provide all the online solutions needed to help bring pet parents closer to their pets so they can live more fulfilled lives.
Circle of Excellence - PetSmart

2016
Winner

Circle of
Excellence

2 years

PetSmart Rating

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

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Certified

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Site Experience Feedback

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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Post-Delivery Feedback

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

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Returns Process

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