PENWA Reviews - 68 Reviews - /10

Penwa Gifts stocks every pen they sell for immediate delivery. They will meet or beat any price on the web. Penwa Gifts has been in business online since 1995. Laser Engraving of your name or logo is available. Additional quantity discounts also available. Corporate orders welcome. Toll Free customer support.
Circle of Excellence - PENWA

2009
Winner

Circle of
Excellence

1 years

PENWA Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
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Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

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Returns Process

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Recent Reviews for PENWA

Showing 1 - 20 of 68

Anne

Post-Delivery Feedback

Jun 23, 2024

Great value, excellent communication and fast delivery

Disappointed

Site Experience Feedback

May 08, 2024

For the past two weeks your checkout was not working. I tried calling your company. No answer. I tried emailing your company...no answer. You definitely have some things to work out for on-line ordering.


Post-Delivery Feedback

Jun 03, 2024

I love your products but your customer service is does not exist. I tried emailing and I tried calling; neither got through to you. You really need to work on that.

Terri

Site Experience Feedback

May 26, 2024

Had difficulty checking outside

Lisa

Site Experience Feedback

Apr 29, 2024

slow website but great prices


Post-Delivery Feedback

May 22, 2024

This is the second time I’ve ordered from Penwa. I’ve ordered the same item. The first time I ordered they sent the wrong item and it took a few weeks for me to get a response and a return label. They finally sent me the correct item. The second time I’ve ordered, they only sent part of the item and then they also sent somebody else’s item that is a different state but we have the same last name. I’ve contacted them to return these items because I had two separate boxes and one box asked me to pay for shipping on delivery , I’ve emailed them more than once and I have not yet heard back. This is really poor customer service I order from Penwa because the prices are the best but their customer service is awful. When you order from Penwa, you can only pray that you actually receive what you ordered. It’s a crapshoot the people packing the boxes looking at the order form need to learn how to read.

LEX

Site Experience Feedback

May 18, 2024

Easy to move around on your site, have ordered in the past, but couldn't remember your site address. Am happy I found you again. I have always been happy with your service and turn around time.

Jan

Site Experience Feedback

May 06, 2024

Great - easy to use - great prices. I've been ordering from you for years and have never had a problem!


Post-Delivery Feedback

May 17, 2024

One box of product was missing. The web site says NOT to call about issues, but email. I did this (3 days ago) but have heard nothing back yet. When I place an order, there is NO communication of any type, until the product arrives at my door! I like everything else about Penwa!!

FB3

Site Experience Feedback

May 16, 2024

Great reliable Tombow pen refills. Work every time.

Laurie

Site Experience Feedback

May 11, 2024

I’ve been buying tombow refills from penwa for years now and they never disappoint. Great prices and they deliver timely.

Online Shopper

Site Experience Feedback

May 09, 2024

Website required multiple tries to complete order.

Al

Site Experience Feedback

Apr 26, 2024

All good; had a coupon I could use, great prices and easy to purchase.


Post-Delivery Feedback

May 03, 2024

Great prices and good products!

Beth

Site Experience Feedback

Apr 16, 2024

The exp date on my credit card is not a number between 1 and 10! I can't recommend until order is shipped and received.


Post-Delivery Feedback

Apr 26, 2024

I love mono multi adhesive by Tombo and use quite a bit of it. I was delighted to find a place that doesn’t charge an arm & a leg for it.

TB

Site Experience Feedback

Apr 24, 2024

Very pleased with my purchase.

Online Shopper

Post-Delivery Feedback

Apr 22, 2024

Highly recommend PENWA for all your creative adhesive needs. Pricing excellent, prompt delivery.

bk

Post-Delivery Feedback

Apr 21, 2024

I ordered tape dot runners as I have a group card class that meets monthly & this is wonderful stuff compared to several other kinds on the market. I'll have enough for all of us to utilize & it has great strength.

Moosekiss

Site Experience Feedback

Apr 11, 2024

It was easy to use


Post-Delivery Feedback

Apr 21, 2024

Penwa has all the items I need for my paper crafting I have purchased from them before and have been happy with the results and intend to purchase more. Have recommended them to others

buck

Site Experience Feedback

Apr 16, 2024

website said no shipping for over $50 order, but it charged me anyway

Tanna

Site Experience Feedback

Apr 15, 2024

I have bought from this site many times in the past and found it easy to use.

Online Shopper

Site Experience Feedback

Apr 04, 2024

The website is terrible. I had to pay through PayPal. I tried at least 6 times to pay by credit card and it will not go through. Also said to confirm the shipping address and there was no way to do it. Pain in the neck website.


Post-Delivery Feedback

Apr 09, 2024

I couldn't pay on your website. Had to go to PayPal.

Viking

Site Experience Feedback

Apr 07, 2024

I always have been happy with the way my orders are handled. That is why I have been shopping with you for years. Good prices and very good choices. I also enjoy the free shipping with the required amount of $ spent. Thank You!!

DebbieF

Site Experience Feedback

Apr 07, 2024

Easy to find what I needed and a good price