PENWA Reviews - 68 Reviews - /10
2009
Winner
Circle of
Excellence
1 years
PENWA Rating
Overall Satisfaction | Not yet rated |
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Would Shop Here Again | Not yet rated |
Likelihood to Recommend | Not yet rated |
Product Selection | Not yet rated |
Ease of Finding | Not yet rated |
Checkout Satisfaction | Not yet rated |
Product Met Expectations | Not yet rated |
On-Time Delivery | Not yet rated |
Satisfaction with Customer Support | Not yet rated |
Unavailable
Would Shop Here Again:
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Likelihood To Recommend:
Unavailable
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
Not yet rated
Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
Not yet rated
Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for PENWA
Showing 1 - 20 of 68
Anne
Post-Delivery Feedback
Jun 23, 2024
Great value, excellent communication and fast delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Disappointed
Site Experience Feedback
May 08, 2024
For the past two weeks your checkout was not working. I tried calling your company. No answer. I tried emailing your company...no answer. You definitely have some things to work out for on-line ordering.
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 2
- Full ratings for this review »
Disappointed
Post-Delivery Feedback
Jun 03, 2024
I love your products but your customer service is does not exist. I tried emailing and I tried calling; neither got through to you. You really need to work on that.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
Terri
Site Experience Feedback
May 26, 2024
Had difficulty checking outside
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Site Experience Feedback
Apr 29, 2024
slow website but great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lisa
Post-Delivery Feedback
May 22, 2024
This is the second time I’ve ordered from Penwa. I’ve ordered the same item. The first time I ordered they sent the wrong item and it took a few weeks for me to get a response and a return label. They finally sent me the correct item. The second time I’ve ordered, they only sent part of the item and then they also sent somebody else’s item that is a different state but we have the same last name. I’ve contacted them to return these items because I had two separate boxes and one box asked me to pay for shipping on delivery , I’ve emailed them more than once and I have not yet heard back. This is really poor customer service I order from Penwa because the prices are the best but their customer service is awful. When you order from Penwa, you can only pray that you actually receive what you ordered. It’s a crapshoot the people packing the boxes looking at the order form need to learn how to read.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: 1
- Full ratings for this review »
LEX
Site Experience Feedback
May 18, 2024
Easy to move around on your site, have ordered in the past, but couldn't remember your site address. Am happy I found you again. I have always been happy with your service and turn around time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Site Experience Feedback
May 06, 2024
Great - easy to use - great prices. I've been ordering from you for years and have never had a problem!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jan
Post-Delivery Feedback
May 17, 2024
One box of product was missing. The web site says NOT to call about issues, but email. I did this (3 days ago) but have heard nothing back yet. When I place an order, there is NO communication of any type, until the product arrives at my door! I like everything else about Penwa!!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 5
- Full ratings for this review »
FB3
Site Experience Feedback
May 16, 2024
Great reliable Tombow pen refills. Work every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Laurie
Site Experience Feedback
May 11, 2024
I’ve been buying tombow refills from penwa for years now and they never disappoint. Great prices and they deliver timely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 09, 2024
Website required multiple tries to complete order.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- Full ratings for this review »
Al
Site Experience Feedback
Apr 26, 2024
All good; had a coupon I could use, great prices and easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Al
Post-Delivery Feedback
May 03, 2024
Great prices and good products!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Beth
Site Experience Feedback
Apr 16, 2024
The exp date on my credit card is not a number between 1 and 10! I can't recommend until order is shipped and received.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Beth
Post-Delivery Feedback
Apr 26, 2024
I love mono multi adhesive by Tombo and use quite a bit of it. I was delighted to find a place that doesn’t charge an arm & a leg for it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TB
Site Experience Feedback
Apr 24, 2024
Very pleased with my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 22, 2024
Highly recommend PENWA for all your creative adhesive needs. Pricing excellent, prompt delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
bk
Post-Delivery Feedback
Apr 21, 2024
I ordered tape dot runners as I have a group card class that meets monthly & this is wonderful stuff compared to several other kinds on the market. I'll have enough for all of us to utilize & it has great strength.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Moosekiss
Site Experience Feedback
Apr 11, 2024
It was easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Moosekiss
Post-Delivery Feedback
Apr 21, 2024
Penwa has all the items I need for my paper crafting I have purchased from them before and have been happy with the results and intend to purchase more. Have recommended them to others
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
buck
Site Experience Feedback
Apr 16, 2024
website said no shipping for over $50 order, but it charged me anyway
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Tanna
Site Experience Feedback
Apr 15, 2024
I have bought from this site many times in the past and found it easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 04, 2024
The website is terrible. I had to pay through PayPal. I tried at least 6 times to pay by credit card and it will not go through. Also said to confirm the shipping address and there was no way to do it. Pain in the neck website.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 09, 2024
I couldn't pay on your website. Had to go to PayPal.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 5
- Full ratings for this review »
Viking
Site Experience Feedback
Apr 07, 2024
I always have been happy with the way my orders are handled. That is why I have been shopping with you for years. Good prices and very good choices. I also enjoy the free shipping with the required amount of $ spent. Thank You!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DebbieF
Site Experience Feedback
Apr 07, 2024
Easy to find what I needed and a good price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »