Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1401 - 1420 of 4,223
Remo
Site Experience Feedback
Aug 05, 2024
Very nice products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Remo
Post-Delivery Feedback
Aug 13, 2024
I wish that delivery was cheaper
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
WoodyDown
Site Experience Feedback
Aug 13, 2024
I wish you could better rates on shipping. My only comment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gifts for friends
Site Experience Feedback
Aug 13, 2024
Everything was great. Love using penn state for all my pen needs
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None
Site Experience Feedback
Jul 22, 2024
This site was recommended to me.So far so good.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
None
Post-Delivery Feedback
Aug 13, 2024
You were recommended by a relative who makes her living at craft and trade shows, using your products. I will be retiring in several months and wanted to try you out. I'm very pleased with everything about the product and service. The only two things I will complain about is the catalog and the sticker shock. The catalog us well laid out but the print is small and too light to be easily readable. The sticker shock, well, number one is I'm cheap and number two comparing you will a few other companies, you are in line with your competition. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
John
Site Experience Feedback
Aug 13, 2024
I had a problem entering the coupon I had. I couldn't find the location to enter it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Shell
Site Experience Feedback
Aug 01, 2024
Easy to order; I like the quality; I like how the orders are filled (accurate).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shell
Post-Delivery Feedback
Aug 13, 2024
Try Penn State Woodworking Pen kits and blanks! They are good quality, the pen kits are accurate (all parts included!) and fair marketed-priced. They don't have sales for what I am interested in, but I can always get what I want. The blanks do not blow out on me when I make the pens.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
PG
Site Experience Feedback
Aug 01, 2024
was easy to interact with the web site, but could not find the option (as shown in the catalog) for the copper finish. Had to settle on the antique brass.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
PG
Post-Delivery Feedback
Aug 13, 2024
Ordering was easy. Still in the process of making the items, so I don't know how they will turn out. But so far, the instructions are easy to follow.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Rob
Site Experience Feedback
Aug 12, 2024
Was fone
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
fire1189
Site Experience Feedback
Aug 12, 2024
its a pretty good site to use
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Jenny
Site Experience Feedback
Aug 12, 2024
I was sad I couldn't purchase multiple kits.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
I like PSI for my pen kits because it always shows me what else I need to make them (bushings, drill bits)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ken G
Site Experience Feedback
Aug 12, 2024
I was using the design a pen option and when I found a blank I liked I could only add the pen kit to the cart. I couldn't just add the pen blank, I had to do another search for that blank. I think it would be easier to just allow someone to add the blank to the cart from that screen.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
Aug 11, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Heavy
Site Experience Feedback
Aug 11, 2024
All's good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 11, 2024
The website is fine.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 11, 2024
I have been purchasing PSI products for over 7 years, and have been pleased with the products and service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BILL
Site Experience Feedback
Aug 11, 2024
FIRST TIME SHOPPER
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dan F
Site Experience Feedback
Aug 11, 2024
No hassle, no problem. If it ain't broke, don't try to fix it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brent
Site Experience Feedback
Jul 27, 2024
Always find what I need and a few things i didnt. Fun place to look around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Aug 10, 2024
I'm relatively new to pen turning. My wife, son, and I are are all enjoying the experience and learning. Penn State Industries makes it easy to get into this and learn a new skill.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »