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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1401 - 1420 of 4,223

Remo

Site Experience Feedback

Aug 05, 2024

Very nice products


Post-Delivery Feedback

Aug 13, 2024

I wish that delivery was cheaper

WoodyDown

Site Experience Feedback

Aug 13, 2024

I wish you could better rates on shipping. My only comment.

Gifts for friends

Site Experience Feedback

Aug 13, 2024

Everything was great. Love using penn state for all my pen needs

None

Site Experience Feedback

Jul 22, 2024

This site was recommended to me.So far so good.


Post-Delivery Feedback

Aug 13, 2024

You were recommended by a relative who makes her living at craft and trade shows, using your products. I will be retiring in several months and wanted to try you out. I'm very pleased with everything about the product and service. The only two things I will complain about is the catalog and the sticker shock. The catalog us well laid out but the print is small and too light to be easily readable. The sticker shock, well, number one is I'm cheap and number two comparing you will a few other companies, you are in line with your competition. Thank you.

John

Site Experience Feedback

Aug 13, 2024

I had a problem entering the coupon I had. I couldn't find the location to enter it.

Shell

Site Experience Feedback

Aug 01, 2024

Easy to order; I like the quality; I like how the orders are filled (accurate).


Post-Delivery Feedback

Aug 13, 2024

Try Penn State Woodworking Pen kits and blanks! They are good quality, the pen kits are accurate (all parts included!) and fair marketed-priced. They don't have sales for what I am interested in, but I can always get what I want. The blanks do not blow out on me when I make the pens.

PG

Site Experience Feedback

Aug 01, 2024

was easy to interact with the web site, but could not find the option (as shown in the catalog) for the copper finish. Had to settle on the antique brass.


Post-Delivery Feedback

Aug 13, 2024

Ordering was easy. Still in the process of making the items, so I don't know how they will turn out. But so far, the instructions are easy to follow.

Rob

Site Experience Feedback

Aug 12, 2024

Was fone

fire1189

Site Experience Feedback

Aug 12, 2024

its a pretty good site to use

Jenny

Site Experience Feedback

Aug 12, 2024

I was sad I couldn't purchase multiple kits.

Online Shopper

Site Experience Feedback

Aug 12, 2024

I like PSI for my pen kits because it always shows me what else I need to make them (bushings, drill bits)

Ken G

Site Experience Feedback

Aug 12, 2024

I was using the design a pen option and when I found a blank I liked I could only add the pen kit to the cart. I couldn't just add the pen blank, I had to do another search for that blank. I think it would be easier to just allow someone to add the blank to the cart from that screen.

Fred

Site Experience Feedback

Aug 11, 2024

Good

Heavy

Site Experience Feedback

Aug 11, 2024

All's good

Online Shopper

Site Experience Feedback

Aug 11, 2024

The website is fine.

Mike

Site Experience Feedback

Aug 11, 2024

I have been purchasing PSI products for over 7 years, and have been pleased with the products and service.

BILL

Site Experience Feedback

Aug 11, 2024

FIRST TIME SHOPPER

Dan F

Site Experience Feedback

Aug 11, 2024

No hassle, no problem. If it ain't broke, don't try to fix it!

Brent

Site Experience Feedback

Jul 27, 2024

Always find what I need and a few things i didnt. Fun place to look around.

Jeff

Site Experience Feedback

Aug 10, 2024

I'm relatively new to pen turning. My wife, son, and I are are all enjoying the experience and learning. Penn State Industries makes it easy to get into this and learn a new skill.