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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1381 - 1400 of 4,223

Hotshot68

Site Experience Feedback

Aug 06, 2024

Very pleasant and easy to navigate website. It is well laid out.

Trooper

Site Experience Feedback

Aug 06, 2024

Always has great products here . Enjoy looking at everything to see what I would like


Post-Delivery Feedback

Aug 16, 2024

Penn state has always been reliable in sending what I order have been doing business with them for 12 years. Always has good support and product.

Tlee

Site Experience Feedback

Aug 15, 2024

Love their products

Ted

Site Experience Feedback

Aug 15, 2024

Your interactive catalog and your print catalog offers free shipping for the item I ordered yet I'm being charged $9.95 shipping.

sillywilly

Site Experience Feedback

Aug 15, 2024

More complicated than necessary considering I have been a customer for over twenty years.

PAHDAD

Site Experience Feedback

Aug 15, 2024

I had assistance from Thor today & he was very helpful.

Ed

Site Experience Feedback

Aug 05, 2024

I wish the manual for the lathes were update for accuracy - Guy at tech support said its a long road with China in the loop -- how said for 30 minutes on a word processor. Love the family business.


Post-Delivery Feedback

Aug 15, 2024

Tech support talked a lot hard to get a word in and he swore unprofessional otherwise great.

Stan

Site Experience Feedback

Aug 15, 2024

The site is easy to use and very well made.

Vern

Site Experience Feedback

Jul 12, 2024

I prefer paper catalogs, but after ordering the same items for around 10 years I know what to order

Ben

Site Experience Feedback

Aug 14, 2024

The selection was great and the site was well organized

Bawzy

Site Experience Feedback

Aug 14, 2024

I had great experience no complaints.

FlyFisherEH

Site Experience Feedback

Aug 14, 2024

I like Penn State Ind. The website is easy to use and they carry a lot of different things.

Boradryn

Site Experience Feedback

Aug 14, 2024

I found what I was looking for easily and ordering was also easy.

James

Site Experience Feedback

Aug 14, 2024

No problems

MNBud

Site Experience Feedback

Aug 14, 2024

I have been doing business with Penn State Industries and have never had an issue with service or merchandise.

Southern Kerf

Site Experience Feedback

Aug 14, 2024

Website is what I expected. Easy to navigate, and detailed.

Penman

Post-Delivery Feedback

Aug 14, 2024

Can't wait to turn a new pen kit

Joe P

Site Experience Feedback

Aug 13, 2024

Haven't mead a purchase in a few year, but everything was simple. The shipping cost seems a bit high, but it us what it is.

Online Shopper

Site Experience Feedback

Aug 13, 2024

I have never had an issue with a purchase.

BR

Site Experience Feedback

Aug 13, 2024

Horrible, great difficulty resetting password. Never seems to remember me