Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1381 - 1400 of 4,223
Hotshot68
Site Experience Feedback
Aug 06, 2024
Very pleasant and easy to navigate website. It is well laid out.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trooper
Site Experience Feedback
Aug 06, 2024
Always has great products here . Enjoy looking at everything to see what I would like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trooper
Post-Delivery Feedback
Aug 16, 2024
Penn state has always been reliable in sending what I order have been doing business with them for 12 years. Always has good support and product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Tlee
Site Experience Feedback
Aug 15, 2024
Love their products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ted
Site Experience Feedback
Aug 15, 2024
Your interactive catalog and your print catalog offers free shipping for the item I ordered yet I'm being charged $9.95 shipping.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
sillywilly
Site Experience Feedback
Aug 15, 2024
More complicated than necessary considering I have been a customer for over twenty years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PAHDAD
Site Experience Feedback
Aug 15, 2024
I had assistance from Thor today & he was very helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Aug 05, 2024
I wish the manual for the lathes were update for accuracy - Guy at tech support said its a long road with China in the loop -- how said for 30 minutes on a word processor. Love the family business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Post-Delivery Feedback
Aug 15, 2024
Tech support talked a lot hard to get a word in and he swore unprofessional otherwise great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Stan
Site Experience Feedback
Aug 15, 2024
The site is easy to use and very well made.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vern
Site Experience Feedback
Jul 12, 2024
I prefer paper catalogs, but after ordering the same items for around 10 years I know what to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ben
Site Experience Feedback
Aug 14, 2024
The selection was great and the site was well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bawzy
Site Experience Feedback
Aug 14, 2024
I had great experience no complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FlyFisherEH
Site Experience Feedback
Aug 14, 2024
I like Penn State Ind. The website is easy to use and they carry a lot of different things.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boradryn
Site Experience Feedback
Aug 14, 2024
I found what I was looking for easily and ordering was also easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Site Experience Feedback
Aug 14, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MNBud
Site Experience Feedback
Aug 14, 2024
I have been doing business with Penn State Industries and have never had an issue with service or merchandise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Southern Kerf
Site Experience Feedback
Aug 14, 2024
Website is what I expected. Easy to navigate, and detailed.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Penman
Post-Delivery Feedback
Aug 14, 2024
Can't wait to turn a new pen kit
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joe P
Site Experience Feedback
Aug 13, 2024
Haven't mead a purchase in a few year, but everything was simple. The shipping cost seems a bit high, but it us what it is.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 13, 2024
I have never had an issue with a purchase.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
BR
Site Experience Feedback
Aug 13, 2024
Horrible, great difficulty resetting password. Never seems to remember me
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »