Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1361 - 1380 of 4,223
Duke
Site Experience Feedback
Aug 17, 2024
Free shipping on orders over a certain amount
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ctc
Site Experience Feedback
Aug 17, 2024
Very good just shipping has been killing me.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
HapChap
Site Experience Feedback
Aug 17, 2024
Penn State has and continues to be my number one merchant for purchasing pen supplies. They have been responsive whenever I've had an issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rucker
Site Experience Feedback
Aug 06, 2024
Better checkout process.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rucker
Post-Delivery Feedback
Aug 17, 2024
I buy items to sell in out craft shows and take parts to my mission in Bolivia for the boys to make in the carpentry shop to learn a skill.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
KingPen
Site Experience Feedback
Aug 17, 2024
I like that you have express processing for orders. It usually saves about a week on orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Site Experience Feedback
Aug 17, 2024
Always easy to use... would be nice to see shipping options and cost prior to PayPal approval.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bib
Site Experience Feedback
Aug 17, 2024
Best place to buy pen making supplies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pen Turning Crack Habbit
Site Experience Feedback
Aug 17, 2024
I love shopping their website. Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carl
Site Experience Feedback
Aug 07, 2024
Very good quality and selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carl
Post-Delivery Feedback
Aug 17, 2024
High quality products with good instructions. Easy to complete and valued gifts.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Aug 16, 2024
I enjoy the frequent wood turning catalogs.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Free shipping on large orders
Site Experience Feedback
Aug 16, 2024
Want free shipping on large purchase
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Outermost
Site Experience Feedback
Aug 16, 2024
The best and easy to work with on line or by phone. I have done both and they are great by phone couldn't do enough for me..very happy with them only shop with them no need to look anywhere else. Got what I want and fair price
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mo
Site Experience Feedback
Aug 16, 2024
every time i order from penn state everytime goes as it should
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Aug 01, 2024
Everything I needed in one location. Made things easy as pie.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Post-Delivery Feedback
Aug 16, 2024
The pen kits PSI sold were great. Better then I expected. It's not cheap looking or made. If you want to turn a great looking pen PSI is the place to shop. Everything you need to complete the job.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 16, 2024
Shipping costs are a bit high for the extended time for delivery.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Wes
Site Experience Feedback
Aug 16, 2024
I purchase most of my pen-making supplies from Penn. This time I was unable to purchase grey aquabright dream acrylic, gold trimline pencil kits, and chrome trimline pencil kits. Would have liked to order them with this purchase, but will have to wait until they are in stock. Not a real problem, but it does double the shipping cost for the items I need.,
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bach
Site Experience Feedback
Aug 06, 2024
Found what I was looking for and ordered them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bach
Post-Delivery Feedback
Aug 16, 2024
Product was for my sister's business, just what was needed
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Hobby
Site Experience Feedback
Aug 16, 2024
I like penn ildustries
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
animals83
Site Experience Feedback
Aug 06, 2024
Easy to navigate, just waiting on my catalog
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
army
Post-Delivery Feedback
Aug 16, 2024
Not much to say, I got what I ordered and it was what I expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »