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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1361 - 1380 of 4,223

Duke

Site Experience Feedback

Aug 17, 2024

Free shipping on orders over a certain amount

Ctc

Site Experience Feedback

Aug 17, 2024

Very good just shipping has been killing me.

HapChap

Site Experience Feedback

Aug 17, 2024

Penn State has and continues to be my number one merchant for purchasing pen supplies. They have been responsive whenever I've had an issue.

Rucker

Site Experience Feedback

Aug 06, 2024

Better checkout process.


Post-Delivery Feedback

Aug 17, 2024

I buy items to sell in out craft shows and take parts to my mission in Bolivia for the boys to make in the carpentry shop to learn a skill.

KingPen

Site Experience Feedback

Aug 17, 2024

I like that you have express processing for orders. It usually saves about a week on orders

Jim

Site Experience Feedback

Aug 17, 2024

Always easy to use... would be nice to see shipping options and cost prior to PayPal approval.

Bib

Site Experience Feedback

Aug 17, 2024

Best place to buy pen making supplies.

Pen Turning Crack Habbit

Site Experience Feedback

Aug 17, 2024

I love shopping their website. Very user friendly

Carl

Site Experience Feedback

Aug 07, 2024

Very good quality and selection


Post-Delivery Feedback

Aug 17, 2024

High quality products with good instructions. Easy to complete and valued gifts.

Bill

Site Experience Feedback

Aug 16, 2024

I enjoy the frequent wood turning catalogs.

Free shipping on large orders

Site Experience Feedback

Aug 16, 2024

Want free shipping on large purchase

Outermost

Site Experience Feedback

Aug 16, 2024

The best and easy to work with on line or by phone. I have done both and they are great by phone couldn't do enough for me..very happy with them only shop with them no need to look anywhere else. Got what I want and fair price

mo

Site Experience Feedback

Aug 16, 2024

every time i order from penn state everytime goes as it should

Doug

Site Experience Feedback

Aug 01, 2024

Everything I needed in one location. Made things easy as pie.


Post-Delivery Feedback

Aug 16, 2024

The pen kits PSI sold were great. Better then I expected. It's not cheap looking or made. If you want to turn a great looking pen PSI is the place to shop. Everything you need to complete the job.

Online Shopper

Site Experience Feedback

Aug 16, 2024

Shipping costs are a bit high for the extended time for delivery.

Wes

Site Experience Feedback

Aug 16, 2024

I purchase most of my pen-making supplies from Penn. This time I was unable to purchase grey aquabright dream acrylic, gold trimline pencil kits, and chrome trimline pencil kits. Would have liked to order them with this purchase, but will have to wait until they are in stock. Not a real problem, but it does double the shipping cost for the items I need.,

Bach

Site Experience Feedback

Aug 06, 2024

Found what I was looking for and ordered them


Post-Delivery Feedback

Aug 16, 2024

Product was for my sister's business, just what was needed

Hobby

Site Experience Feedback

Aug 16, 2024

I like penn ildustries

animals83

Site Experience Feedback

Aug 06, 2024

Easy to navigate, just waiting on my catalog

army

Post-Delivery Feedback

Aug 16, 2024

Not much to say, I got what I ordered and it was what I expected.