Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1341 - 1360 of 4,223
RK
Post-Delivery Feedback
Aug 19, 2024
I will come back again very pleased
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
obxgirl
Site Experience Feedback
Aug 19, 2024
easy to navigate and products are good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sc
Site Experience Feedback
Aug 19, 2024
Easy to use. Love the selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Disconnect
Post-Delivery Feedback
Aug 19, 2024
A shipping label was poorly place on the package. As a result, it couldn't be delivered. It was supposed to go from UPS to USPS but my address was not there. I talked to a representative of Penn State and was directed back to UPS. At this point, UPS figured out what at gone wrong and my package was delivered the next day. I would still recomment Penn State as this is an aberration and not the rule.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 2
- Customer Support: 9
- Full ratings for this review »
Nick D
Site Experience Feedback
Aug 01, 2024
Good website, I would like a bit more detail and pics of products.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Nick D
Post-Delivery Feedback
Aug 19, 2024
Shopping on the website was easy. Production wanted was available with different options and add ons. Wish there was a bit more information on the machines to ease selection.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cho
Site Experience Feedback
Aug 19, 2024
I had a good experience
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
- Full ratings for this review »
MT
Site Experience Feedback
Aug 19, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Charles
Post-Delivery Feedback
Aug 19, 2024
Order was reasonably priced and received quickly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Norm
Site Experience Feedback
Aug 19, 2024
Easy to look things up and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 18, 2024
ben buying from pen sate for the last ten years awesome company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KO
Site Experience Feedback
Aug 18, 2024
Overall it was a great experience and easy to use website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Site Experience Feedback
Jul 31, 2024
all good!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JB
Post-Delivery Feedback
Aug 18, 2024
All was as expected… I have ordered several times before and in each case the order was filled correctly.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
peter
Site Experience Feedback
Aug 18, 2024
These surveys are way too personal. If you are going to allow people to check out with amazon they should get free delivery because they are prime members.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sunset
Site Experience Feedback
Aug 18, 2024
Lower shipping cost
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
blaze
Site Experience Feedback
Aug 18, 2024
looking for salt peper mill combo. have ordered before like the look. few people want 1 . Just a little disappointed the ones I wanted are on a waiting list (back order). but will make due with the ones i oedered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fonezy79
Site Experience Feedback
Aug 18, 2024
Simple easy transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 18, 2024
I had no problems on this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The pen man
Site Experience Feedback
Aug 08, 2024
I buy all my pen supply's from penn state I recommend to everyone about your merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
The pen man
Post-Delivery Feedback
Aug 18, 2024
I use penn state for all my projects love the kits
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 18, 2024
Y’all had just what I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Aug 18, 2024
Fairly easy to use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »