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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1341 - 1360 of 4,223

RK

Post-Delivery Feedback

Aug 19, 2024

I will come back again very pleased

obxgirl

Site Experience Feedback

Aug 19, 2024

easy to navigate and products are good

Sc

Site Experience Feedback

Aug 19, 2024

Easy to use. Love the selection

Disconnect

Post-Delivery Feedback

Aug 19, 2024

A shipping label was poorly place on the package. As a result, it couldn't be delivered. It was supposed to go from UPS to USPS but my address was not there. I talked to a representative of Penn State and was directed back to UPS. At this point, UPS figured out what at gone wrong and my package was delivered the next day. I would still recomment Penn State as this is an aberration and not the rule.

Nick D

Site Experience Feedback

Aug 01, 2024

Good website, I would like a bit more detail and pics of products.


Post-Delivery Feedback

Aug 19, 2024

Shopping on the website was easy. Production wanted was available with different options and add ons. Wish there was a bit more information on the machines to ease selection.

Cho

Site Experience Feedback

Aug 19, 2024

I had a good experience

MT

Site Experience Feedback

Aug 19, 2024

Good

Charles

Post-Delivery Feedback

Aug 19, 2024

Order was reasonably priced and received quickly.

Norm

Site Experience Feedback

Aug 19, 2024

Easy to look things up and order.

Online Shopper

Site Experience Feedback

Aug 18, 2024

ben buying from pen sate for the last ten years awesome company

KO

Site Experience Feedback

Aug 18, 2024

Overall it was a great experience and easy to use website.

JB

Site Experience Feedback

Jul 31, 2024

all good!


Post-Delivery Feedback

Aug 18, 2024

All was as expected… I have ordered several times before and in each case the order was filled correctly.

peter

Site Experience Feedback

Aug 18, 2024

These surveys are way too personal. If you are going to allow people to check out with amazon they should get free delivery because they are prime members.

Sunset

Site Experience Feedback

Aug 18, 2024

Lower shipping cost

blaze

Site Experience Feedback

Aug 18, 2024

looking for salt peper mill combo. have ordered before like the look. few people want 1 . Just a little disappointed the ones I wanted are on a waiting list (back order). but will make due with the ones i oedered

Fonezy79

Site Experience Feedback

Aug 18, 2024

Simple easy transaction

Online Shopper

Site Experience Feedback

Aug 18, 2024

I had no problems on this website

The pen man

Site Experience Feedback

Aug 08, 2024

I buy all my pen supply's from penn state I recommend to everyone about your merchandise


Post-Delivery Feedback

Aug 18, 2024

I use penn state for all my projects love the kits

Online Shopper

Site Experience Feedback

Aug 18, 2024

Y’all had just what I needed

Steve

Site Experience Feedback

Aug 18, 2024

Fairly easy to use