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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1321 - 1340 of 4,223

Butman

Post-Delivery Feedback

Aug 22, 2024

Purchase was great.

Online Shopper

Site Experience Feedback

Aug 04, 2024

Some of the prices online didn't match what was in the catalog that I received not too long ago. Also was disappointed that some items were out of stock. Wasn't sure if I put them on the wait/notification list if I could still receive later without additional shipping charges. I haven't received my order yet so I can't rate on the total experience yet.

Runt

Site Experience Feedback

Aug 21, 2024

We have been with Penn St for years…

JR

Post-Delivery Feedback

Aug 21, 2024

My most recent order was for 2 of the sketch pen/pencil combo. I have two artists in my family; they loved them.

penmaker

Site Experience Feedback

Aug 21, 2024

good

Dan

Site Experience Feedback

Aug 21, 2024

Everything was great and the products are excellent. When I need more I will definitely be purchasing from here next time.

Online Shopper

Post-Delivery Feedback

Aug 21, 2024

It is always good. Just don't like the 10 bucks for shipping

Chad

Site Experience Feedback

Aug 21, 2024

Not cheaper than other places but still have to pay shipping

Mike

Site Experience Feedback

Aug 21, 2024

I am happy with everything other than the shipping to Canada. I am in the process of test marketing products at the local Sunday market and if I sell anything I can’t replace it for 2-3 weeks

nope

Site Experience Feedback

Aug 21, 2024

could not remember password, and website repeatedly would not let me sign in with emailed temporary passwords. Finally called customer service who reset and I even then could only sign in by clearing cookies.

Online Shopper

Site Experience Feedback

Aug 20, 2024

You used to carry a much better selection of pen clips .

Doug

Site Experience Feedback

Aug 20, 2024

Ordering from Penn State has always been very easy and i always receive my order on or before the date promised.

Online Shopper

Site Experience Feedback

Aug 20, 2024

Great. A surprise sale even

Mercedes

Site Experience Feedback

Aug 20, 2024

All good

Tommy

Site Experience Feedback

Aug 20, 2024

All good

Brent

Site Experience Feedback

Aug 20, 2024

I would say this has been the best website to order items for wood turning projects

Big Man

Site Experience Feedback

Aug 20, 2024

Good. The summer sale was nice, and i found everything i was looking for easily

jaguar88

Site Experience Feedback

Aug 20, 2024

had difficulty getting you to take my card last time

Bob

Site Experience Feedback

Aug 20, 2024

I like dealing with Penn State as this is my hobby . and enjoy turning

Jeb

Site Experience Feedback

Aug 20, 2024

Sale was great helped me get parts I've been shopping for for a couple weeks at a great price