Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1321 - 1340 of 4,223
Butman
Post-Delivery Feedback
Aug 22, 2024
Purchase was great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 04, 2024
Some of the prices online didn't match what was in the catalog that I received not too long ago. Also was disappointed that some items were out of stock. Wasn't sure if I put them on the wait/notification list if I could still receive later without additional shipping charges. I haven't received my order yet so I can't rate on the total experience yet.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Runt
Site Experience Feedback
Aug 21, 2024
We have been with Penn St for years…
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JR
Post-Delivery Feedback
Aug 21, 2024
My most recent order was for 2 of the sketch pen/pencil combo. I have two artists in my family; they loved them.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
penmaker
Site Experience Feedback
Aug 21, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dan
Site Experience Feedback
Aug 21, 2024
Everything was great and the products are excellent. When I need more I will definitely be purchasing from here next time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 21, 2024
It is always good. Just don't like the 10 bucks for shipping
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chad
Site Experience Feedback
Aug 21, 2024
Not cheaper than other places but still have to pay shipping
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 21, 2024
I am happy with everything other than the shipping to Canada. I am in the process of test marketing products at the local Sunday market and if I sell anything I can’t replace it for 2-3 weeks
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
nope
Site Experience Feedback
Aug 21, 2024
could not remember password, and website repeatedly would not let me sign in with emailed temporary passwords. Finally called customer service who reset and I even then could only sign in by clearing cookies.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 20, 2024
You used to carry a much better selection of pen clips .
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Doug
Site Experience Feedback
Aug 20, 2024
Ordering from Penn State has always been very easy and i always receive my order on or before the date promised.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 20, 2024
Great. A surprise sale even
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mercedes
Site Experience Feedback
Aug 20, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tommy
Site Experience Feedback
Aug 20, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brent
Site Experience Feedback
Aug 20, 2024
I would say this has been the best website to order items for wood turning projects
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big Man
Site Experience Feedback
Aug 20, 2024
Good. The summer sale was nice, and i found everything i was looking for easily
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
jaguar88
Site Experience Feedback
Aug 20, 2024
had difficulty getting you to take my card last time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Site Experience Feedback
Aug 20, 2024
I like dealing with Penn State as this is my hobby . and enjoy turning
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeb
Site Experience Feedback
Aug 20, 2024
Sale was great helped me get parts I've been shopping for for a couple weeks at a great price
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »