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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1301 - 1320 of 4,223

arl

Site Experience Feedback

Aug 24, 2024

too much info

MitchT

Site Experience Feedback

Aug 23, 2024

Love Penn State Products

JMAK

Site Experience Feedback

Aug 23, 2024

Always happy in my dealings with Penn State Industries. Site is easy to follow and they provide the links to other products that may be required when purchasing a kit, which ensures you get everything you need to be successful in your project.

Online Shopper

Site Experience Feedback

Aug 23, 2024

No details to share your website works just fine

Jared

Site Experience Feedback

Aug 13, 2024

Sometimes, the checkout screen has frozen up after entering my card details but I have backed out and retried with no further issues. Overall, nice smooth-running site.


Post-Delivery Feedback

Aug 23, 2024

PennState Inquality delivers quality products at fair pricing and with quick shipping. I look forward to exploring more of their products and calling them my go-to project provider source!

Mike

Site Experience Feedback

Aug 23, 2024

Great experience no issues!

Rick

Site Experience Feedback

Aug 23, 2024

No need to keep sending me catalogs and $10.00 off coupons that I can’t use . The coupons should not be limited to one per month but one per order . That helps off set the shipping cost that most others do not charge. If I can use it save the cost , that a wast of $$ for both of us.

Texas

Site Experience Feedback

Aug 13, 2024

Very easy to search and order items on the website


Post-Delivery Feedback

Aug 23, 2024

Penn state offers many different high quality kits ( Pens, wine stoppers, game calls and more)

Jim

Site Experience Feedback

Aug 08, 2024

All good..found product easily. Ordering easy.


Post-Delivery Feedback

Aug 23, 2024

Ordered several items. All were delivered on time and in perfect condition. I have recommended PSI in the past and will continue to do so.

Miyuri

Site Experience Feedback

Aug 23, 2024

I found the site easy to use but I do have a gripe that it's too easy to forget the promo codes when checking out so I'd say having it become part before the payment screen would help people remember to input the codes.

Spiro

Site Experience Feedback

Aug 22, 2024

Your products are great! especially the bundles!!

Suzy

Site Experience Feedback

Aug 22, 2024

PayPal Information is very confusing

JellyBean

Site Experience Feedback

Aug 22, 2024

website was very easy to use and very easy to find what i needed

This guy

Site Experience Feedback

Aug 22, 2024

I liked it

RonL

Site Experience Feedback

Aug 22, 2024

Last order received was incorrect item. Used item in projects but was wrong size requested. Wanted small seam ripper tip but got large.

Bigun

Site Experience Feedback

Aug 22, 2024

Good sale

Online Shopper

Site Experience Feedback

Aug 22, 2024

Good experience

PJ

Site Experience Feedback

Aug 22, 2024

A well organized website.

Porky

Site Experience Feedback

Aug 12, 2024

I saw what I needed and purchased

joe cool

Site Experience Feedback

Aug 22, 2024

the quality of your products have been amazing.