Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1301 - 1320 of 4,223
arl
Site Experience Feedback
Aug 24, 2024
too much info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MitchT
Site Experience Feedback
Aug 23, 2024
Love Penn State Products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JMAK
Site Experience Feedback
Aug 23, 2024
Always happy in my dealings with Penn State Industries. Site is easy to follow and they provide the links to other products that may be required when purchasing a kit, which ensures you get everything you need to be successful in your project.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 23, 2024
No details to share your website works just fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jared
Site Experience Feedback
Aug 13, 2024
Sometimes, the checkout screen has frozen up after entering my card details but I have backed out and retried with no further issues. Overall, nice smooth-running site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jared
Post-Delivery Feedback
Aug 23, 2024
PennState Inquality delivers quality products at fair pricing and with quick shipping. I look forward to exploring more of their products and calling them my go-to project provider source!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 23, 2024
Great experience no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Aug 23, 2024
No need to keep sending me catalogs and $10.00 off coupons that I can’t use . The coupons should not be limited to one per month but one per order . That helps off set the shipping cost that most others do not charge. If I can use it save the cost , that a wast of $$ for both of us.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Texas
Site Experience Feedback
Aug 13, 2024
Very easy to search and order items on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Texas
Post-Delivery Feedback
Aug 23, 2024
Penn state offers many different high quality kits ( Pens, wine stoppers, game calls and more)
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jim
Site Experience Feedback
Aug 08, 2024
All good..found product easily. Ordering easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Post-Delivery Feedback
Aug 23, 2024
Ordered several items. All were delivered on time and in perfect condition. I have recommended PSI in the past and will continue to do so.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Miyuri
Site Experience Feedback
Aug 23, 2024
I found the site easy to use but I do have a gripe that it's too easy to forget the promo codes when checking out so I'd say having it become part before the payment screen would help people remember to input the codes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Spiro
Site Experience Feedback
Aug 22, 2024
Your products are great! especially the bundles!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Suzy
Site Experience Feedback
Aug 22, 2024
PayPal Information is very confusing
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JellyBean
Site Experience Feedback
Aug 22, 2024
website was very easy to use and very easy to find what i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
This guy
Site Experience Feedback
Aug 22, 2024
I liked it
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
RonL
Site Experience Feedback
Aug 22, 2024
Last order received was incorrect item. Used item in projects but was wrong size requested. Wanted small seam ripper tip but got large.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Bigun
Site Experience Feedback
Aug 22, 2024
Good sale
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 22, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PJ
Site Experience Feedback
Aug 22, 2024
A well organized website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Porky
Site Experience Feedback
Aug 12, 2024
I saw what I needed and purchased
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joe cool
Site Experience Feedback
Aug 22, 2024
the quality of your products have been amazing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »