Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1281 - 1300 of 4,223
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
Had what I wanted. Arrived on time. Works as advertised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CR
Site Experience Feedback
Aug 09, 2024
The site is very user-friendly. I have ordered many times.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bobturn
Site Experience Feedback
Aug 26, 2024
Received catalog and saw a few interesting things, so ordered them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bud
Site Experience Feedback
Aug 16, 2024
Have been your customer for many years, and today I had to use a 2nd email address to get you system accept my order. Should this continue, I will find another source for my pen needs.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ox
Site Experience Feedback
Aug 26, 2024
Had exactly what I needed
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Kiltman13
Site Experience Feedback
Aug 08, 2024
Have used the website many times. Between the catalog and the website, I always find what I am looking for. Checkout is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kiltman13
Post-Delivery Feedback
Aug 26, 2024
PSI has been one of my main sources for woodturning products - tools, blanks, kits - and it will continue to be one of the first sources I look to when ordering. All products sold are of high quality, and I have had excellent customer service the couple of times I have had to reach out about anything in my orders. I look forward to ordering from PSI in the future. The best compliment I can give PSI is that my customers tell me that the products I have made for them are of good quality, and they look forward to buying from me again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Charles
Site Experience Feedback
Aug 26, 2024
Easy to use, easy to find what I need, no bugs that I found. For the wish list (on mobile) it would be nice if there were the product images that way I didn’t have to click the item to remember what I was looking at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DG
Site Experience Feedback
Aug 17, 2024
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Drake
Site Experience Feedback
Aug 25, 2024
I love Penn State Industries and I find their website / ordering process to be simple and great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Runningman
Site Experience Feedback
Aug 25, 2024
Good Experience . HAve Purchased before
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 25, 2024
EXCELLENT EXPERIENCE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amped
Post-Delivery Feedback
Aug 25, 2024
They tend to be a bit slow in processing orders and getting them shipped but I was happy with my order. Everything was there and nothing was damaged. I just wish they would bring back the dragon rollerball pen kits and the skull rollerball pen kits.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Melissa E
Site Experience Feedback
Aug 25, 2024
I’m a fountain pen geek and I make storage cases for my pens. Your site has the trays I wan at an awesome price. Shipping is fast enough as this is not an immediate need. I don’t have any complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KFQ2495
Site Experience Feedback
Aug 16, 2024
I get emails a lot email from Penn State most doesn't apply to what I do but I always check to see if there's anything I can use
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KFQ2495
Post-Delivery Feedback
Aug 25, 2024
The duplicator I order did exactly as I expected there was small piece missing I contacted customer support they were ver helpful and understanding I'm not a pen maker I make small wooden toys I use my lathe to make small parts the duplicator made it so easy to make repetitive pieces when I need any lathe related things I turn to Penn State they seem to have all my needs at decent prices an great quality
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Poploose
Site Experience Feedback
Aug 25, 2024
search engine lacks a little
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KatysDad
Site Experience Feedback
Aug 25, 2024
Shipping should be free after $50-100
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 24, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gayter
Site Experience Feedback
Aug 24, 2024
They have everything for the pen turner!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Socceref4
Site Experience Feedback
Aug 24, 2024
Easy as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gary
Site Experience Feedback
Aug 07, 2024
easy to find after seeing item on the web. searched for 'penn state industries', entered the item name and it came up--ready for my order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Gary
Post-Delivery Feedback
Aug 24, 2024
Easy, on line order.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »