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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1281 - 1300 of 4,223

Online Shopper

Post-Delivery Feedback

Aug 26, 2024

Had what I wanted. Arrived on time. Works as advertised.

CR

Site Experience Feedback

Aug 09, 2024

The site is very user-friendly. I have ordered many times.

Bobturn

Site Experience Feedback

Aug 26, 2024

Received catalog and saw a few interesting things, so ordered them

bud

Site Experience Feedback

Aug 16, 2024

Have been your customer for many years, and today I had to use a 2nd email address to get you system accept my order. Should this continue, I will find another source for my pen needs.

Ox

Site Experience Feedback

Aug 26, 2024

Had exactly what I needed

Kiltman13

Site Experience Feedback

Aug 08, 2024

Have used the website many times. Between the catalog and the website, I always find what I am looking for. Checkout is easy.


Post-Delivery Feedback

Aug 26, 2024

PSI has been one of my main sources for woodturning products - tools, blanks, kits - and it will continue to be one of the first sources I look to when ordering. All products sold are of high quality, and I have had excellent customer service the couple of times I have had to reach out about anything in my orders. I look forward to ordering from PSI in the future. The best compliment I can give PSI is that my customers tell me that the products I have made for them are of good quality, and they look forward to buying from me again.

Charles

Site Experience Feedback

Aug 26, 2024

Easy to use, easy to find what I need, no bugs that I found. For the wish list (on mobile) it would be nice if there were the product images that way I didn’t have to click the item to remember what I was looking at.

DG

Site Experience Feedback

Aug 17, 2024

Good experience

Drake

Site Experience Feedback

Aug 25, 2024

I love Penn State Industries and I find their website / ordering process to be simple and great!

Runningman

Site Experience Feedback

Aug 25, 2024

Good Experience . HAve Purchased before

Online Shopper

Site Experience Feedback

Aug 25, 2024

EXCELLENT EXPERIENCE

Amped

Post-Delivery Feedback

Aug 25, 2024

They tend to be a bit slow in processing orders and getting them shipped but I was happy with my order. Everything was there and nothing was damaged. I just wish they would bring back the dragon rollerball pen kits and the skull rollerball pen kits.

Melissa E

Site Experience Feedback

Aug 25, 2024

I’m a fountain pen geek and I make storage cases for my pens. Your site has the trays I wan at an awesome price. Shipping is fast enough as this is not an immediate need. I don’t have any complaints.

KFQ2495

Site Experience Feedback

Aug 16, 2024

I get emails a lot email from Penn State most doesn't apply to what I do but I always check to see if there's anything I can use


Post-Delivery Feedback

Aug 25, 2024

The duplicator I order did exactly as I expected there was small piece missing I contacted customer support they were ver helpful and understanding I'm not a pen maker I make small wooden toys I use my lathe to make small parts the duplicator made it so easy to make repetitive pieces when I need any lathe related things I turn to Penn State they seem to have all my needs at decent prices an great quality

Poploose

Site Experience Feedback

Aug 25, 2024

search engine lacks a little

KatysDad

Site Experience Feedback

Aug 25, 2024

Shipping should be free after $50-100

Online Shopper

Site Experience Feedback

Aug 24, 2024

Na

Gayter

Site Experience Feedback

Aug 24, 2024

They have everything for the pen turner!

Socceref4

Site Experience Feedback

Aug 24, 2024

Easy as always

Gary

Site Experience Feedback

Aug 07, 2024

easy to find after seeing item on the web. searched for 'penn state industries', entered the item name and it came up--ready for my order


Post-Delivery Feedback

Aug 24, 2024

Easy, on line order.