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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

86%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1261 - 1280 of 4,223

N/A

Site Experience Feedback

Aug 18, 2024

N/A


Post-Delivery Feedback

Aug 28, 2024

N/A

TA

Site Experience Feedback

Aug 28, 2024

Very easy to navigate the site.

Wooz

Site Experience Feedback

Aug 28, 2024

I had no issues at all.

Larry

Site Experience Feedback

Aug 28, 2024

Very few problems, if any.

Penarama

Site Experience Feedback

Aug 28, 2024

Penn State is always very easy to work with and good prices.

Wood Works

Site Experience Feedback

Aug 28, 2024

Web site is easy to work with, its clear and products easy to find. Check out is quick and easy but I find the shipping expensive. I buy what I can elsewhere when I find less expensive shipping. Love your products and would buy more if shipping were less.

happy penmaker

Site Experience Feedback

Aug 28, 2024

everything was good except the print was very small in the printed catalog

Bear

Site Experience Feedback

Aug 18, 2024

Love this site

Chris Thompson

Site Experience Feedback

Aug 28, 2024

I have used products from Penn State for my hobby through the years. I no longer am on their mailing list but would like to receive their publications

ManGlitur

Site Experience Feedback

Aug 28, 2024

Easy to find when searching, website wasn't buggy, however it looks really really dated.....like late 90's sears catalog projected onto a website, kind of dated. Nothing wrong, but may want to make it more slick and better visuals and pics of the items for sale

Vizsla

Post-Delivery Feedback

Aug 28, 2024

Excellent pen kits and blanks. Everyone commented on the bolt action pens.

Jer

Site Experience Feedback

Aug 27, 2024

Excellent wed site only thing i youwould change is to include accessories when what want is shone.

Dr. Zeus

Site Experience Feedback

Aug 27, 2024

Its very simple. I like that. I can find what I want, when I want.

Nettie

Site Experience Feedback

Aug 27, 2024

I was glad to use the website. I have never had any problems

Lon

Site Experience Feedback

Aug 27, 2024

Ordering on the Pennstate website is very easy. If you don't know exactly what you're looking for you can search through the site to get ideas.

DBTexas

Post-Delivery Feedback

Aug 27, 2024

This lathe bed extension is exactly what I was looking for. The product shipped and was delivered promptly, in good condition and with all the parts necessary. The installation onto my lathe was fast and easy. The alignment was almost perfect out of the box. I added a 0.005 inch shim to make the very slight correction. That probably would not have been necessary, but hey ... I am who I am. ;-)

Charlie

Site Experience Feedback

Aug 27, 2024

We have used it several times and find it very easy to use. Product availability. Don't share our information with any other business please.

Chignon

Site Experience Feedback

Aug 26, 2024

its been good

Vein guy

Site Experience Feedback

Aug 26, 2024

No one has the selection. Great selection, prices good on most items

Online Shopper

Site Experience Feedback

Aug 26, 2024

Would have bought more but out of stock on pens and image blanks like baseball and flowers etc. not available