Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 86% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1261 - 1280 of 4,223
N/A
Site Experience Feedback
Aug 18, 2024
N/A
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
N/A
Post-Delivery Feedback
Aug 28, 2024
N/A
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 2
- Customer Support: 4
- Full ratings for this review »
TA
Site Experience Feedback
Aug 28, 2024
Very easy to navigate the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wooz
Site Experience Feedback
Aug 28, 2024
I had no issues at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Larry
Site Experience Feedback
Aug 28, 2024
Very few problems, if any.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Penarama
Site Experience Feedback
Aug 28, 2024
Penn State is always very easy to work with and good prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Wood Works
Site Experience Feedback
Aug 28, 2024
Web site is easy to work with, its clear and products easy to find. Check out is quick and easy but I find the shipping expensive. I buy what I can elsewhere when I find less expensive shipping. Love your products and would buy more if shipping were less.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
happy penmaker
Site Experience Feedback
Aug 28, 2024
everything was good except the print was very small in the printed catalog
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bear
Site Experience Feedback
Aug 18, 2024
Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chris Thompson
Site Experience Feedback
Aug 28, 2024
I have used products from Penn State for my hobby through the years. I no longer am on their mailing list but would like to receive their publications
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ManGlitur
Site Experience Feedback
Aug 28, 2024
Easy to find when searching, website wasn't buggy, however it looks really really dated.....like late 90's sears catalog projected onto a website, kind of dated. Nothing wrong, but may want to make it more slick and better visuals and pics of the items for sale
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vizsla
Post-Delivery Feedback
Aug 28, 2024
Excellent pen kits and blanks. Everyone commented on the bolt action pens.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jer
Site Experience Feedback
Aug 27, 2024
Excellent wed site only thing i youwould change is to include accessories when what want is shone.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. Zeus
Site Experience Feedback
Aug 27, 2024
Its very simple. I like that. I can find what I want, when I want.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nettie
Site Experience Feedback
Aug 27, 2024
I was glad to use the website. I have never had any problems
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Lon
Site Experience Feedback
Aug 27, 2024
Ordering on the Pennstate website is very easy. If you don't know exactly what you're looking for you can search through the site to get ideas.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DBTexas
Post-Delivery Feedback
Aug 27, 2024
This lathe bed extension is exactly what I was looking for. The product shipped and was delivered promptly, in good condition and with all the parts necessary. The installation onto my lathe was fast and easy. The alignment was almost perfect out of the box. I added a 0.005 inch shim to make the very slight correction. That probably would not have been necessary, but hey ... I am who I am. ;-)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Charlie
Site Experience Feedback
Aug 27, 2024
We have used it several times and find it very easy to use. Product availability. Don't share our information with any other business please.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chignon
Site Experience Feedback
Aug 26, 2024
its been good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Vein guy
Site Experience Feedback
Aug 26, 2024
No one has the selection. Great selection, prices good on most items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
Would have bought more but out of stock on pens and image blanks like baseball and flowers etc. not available
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »