Penn State Industries Reviews - 4,223 Review - 9.5/10
2022
Winner
Circle of
Excellence
3 years
Penn State Industries Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.6 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.0 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.5 /10 |
Satisfaction with Customer Support | 9.4 /10 |
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 11% | 12% |
Negative | 3% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.0 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.5 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
7.6 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Penn State Industries
Showing 1241 - 1260 of 4,223
August
Site Experience Feedback
Aug 30, 2024
Easy to navigate, quick and clear site, I enjoy the site and it's selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 30, 2024
I have been buying from PSI for a long time. They have a large selection of pen supplies and turning projects and fairly often adds new ones. Shipping is quick. Customer service is usually appropriately friendly and helpful, though one person is very abrupt. I always look forward to the arrival of my order with delighted and eager anticipation.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Howler
Site Experience Feedback
Aug 30, 2024
Easy to move around in it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steven
Site Experience Feedback
Aug 22, 2024
Great experience and quality product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Uncle Flood
Site Experience Feedback
Aug 17, 2024
It is always very easy to find what I need at Penn State. Quality is excellent and shipping is fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BA
Site Experience Feedback
Aug 22, 2024
ied to ft 1pm Central time in order to capture a bit over a $100 in discounts but every time I hit submit it would go to the payment page then almost immediately back to the shipping page I tried ot run it through paypal same thing. Finally got it to accept about 6pm at which point I lost all of the discounts. So I had to cut way back on the order it still topped $600 and finally went through a bit ago. Very frustrating and disappointing to lose that discounts and have to cut back on the order.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Only thing I can say about your operation is as much as I spend and I don't mean to sound like its a,real big deal but the time it takes for the delivery to get here. But every other things have been good.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mr C
Site Experience Feedback
Aug 12, 2024
Would like to see more project kits and and pen kit bundles. But overall I am very happy with Penn State selection and quality of products.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Always easy and efficient purchases on line or by phone
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kesteral
Site Experience Feedback
Aug 29, 2024
I was able to easily find and order exactly what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Smith & Daughter
Site Experience Feedback
Aug 29, 2024
I’d like to see penn. state offer higher quality pen kits
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Diane
Site Experience Feedback
Aug 29, 2024
good exp
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 29, 2024
Very easy and quick delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Filo
Site Experience Feedback
Aug 29, 2024
One item not in stock which is unusual. There should be free shipping for orders over $100.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kenny
Site Experience Feedback
Aug 19, 2024
good website and easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
kenny
Post-Delivery Feedback
Aug 29, 2024
Ordering was easy and delivery was very good. Everything was as expected and I will be ordering more items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DA.
Site Experience Feedback
Aug 19, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DA.
Post-Delivery Feedback
Aug 29, 2024
Starting to build supplies for winter/Christmas projects.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RC
Site Experience Feedback
Aug 14, 2024
All ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RC
Post-Delivery Feedback
Aug 29, 2024
All ok. Some products are kind of cheep and could use replacement parts. When order is shipped some times it goes UPS which is fine then transferred to the post office in my city and sets then sent to Twin Cities and sets then back to my city for delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Jrm
Site Experience Feedback
Aug 18, 2024
Good product and service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Site Experience Feedback
Aug 07, 2024
Web site clean and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick
Post-Delivery Feedback
Aug 29, 2024
Ordering was effecient. Delivery on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
UnStable Sanity
Site Experience Feedback
Aug 29, 2024
Website design needs to be modernized, it’s a little clunky and difficult to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »