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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1241 - 1260 of 4,223

August

Site Experience Feedback

Aug 30, 2024

Easy to navigate, quick and clear site, I enjoy the site and it's selections

Online Shopper

Post-Delivery Feedback

Aug 30, 2024

I have been buying from PSI for a long time. They have a large selection of pen supplies and turning projects and fairly often adds new ones. Shipping is quick. Customer service is usually appropriately friendly and helpful, though one person is very abrupt. I always look forward to the arrival of my order with delighted and eager anticipation.

Howler

Site Experience Feedback

Aug 30, 2024

Easy to move around in it.

Steven

Site Experience Feedback

Aug 22, 2024

Great experience and quality product

Uncle Flood

Site Experience Feedback

Aug 17, 2024

It is always very easy to find what I need at Penn State. Quality is excellent and shipping is fast.

BA

Site Experience Feedback

Aug 22, 2024

ied to ft 1pm Central time in order to capture a bit over a $100 in discounts but every time I hit submit it would go to the payment page then almost immediately back to the shipping page I tried ot run it through paypal same thing. Finally got it to accept about 6pm at which point I lost all of the discounts. So I had to cut way back on the order it still topped $600 and finally went through a bit ago. Very frustrating and disappointing to lose that discounts and have to cut back on the order.

Online Shopper

Site Experience Feedback

Aug 29, 2024

Only thing I can say about your operation is as much as I spend and I don't mean to sound like its a,real big deal but the time it takes for the delivery to get here. But every other things have been good.

Mr C

Site Experience Feedback

Aug 12, 2024

Would like to see more project kits and and pen kit bundles. But overall I am very happy with Penn State selection and quality of products.

Online Shopper

Site Experience Feedback

Aug 29, 2024

Always easy and efficient purchases on line or by phone

Kesteral

Site Experience Feedback

Aug 29, 2024

I was able to easily find and order exactly what I wanted.

Smith & Daughter

Site Experience Feedback

Aug 29, 2024

I’d like to see penn. state offer higher quality pen kits

Diane

Site Experience Feedback

Aug 29, 2024

good exp

Online Shopper

Post-Delivery Feedback

Aug 29, 2024

Very easy and quick delivery.

Filo

Site Experience Feedback

Aug 29, 2024

One item not in stock which is unusual. There should be free shipping for orders over $100.

kenny

Site Experience Feedback

Aug 19, 2024

good website and easy ordering


Post-Delivery Feedback

Aug 29, 2024

Ordering was easy and delivery was very good. Everything was as expected and I will be ordering more items.

DA.

Site Experience Feedback

Aug 19, 2024

Good


Post-Delivery Feedback

Aug 29, 2024

Starting to build supplies for winter/Christmas projects.

RC

Site Experience Feedback

Aug 14, 2024

All ok


Post-Delivery Feedback

Aug 29, 2024

All ok. Some products are kind of cheep and could use replacement parts. When order is shipped some times it goes UPS which is fine then transferred to the post office in my city and sets then sent to Twin Cities and sets then back to my city for delivery.

Jrm

Site Experience Feedback

Aug 18, 2024

Good product and service

Rick

Site Experience Feedback

Aug 07, 2024

Web site clean and efficient


Post-Delivery Feedback

Aug 29, 2024

Ordering was effecient. Delivery on time.

UnStable Sanity

Site Experience Feedback

Aug 29, 2024

Website design needs to be modernized, it’s a little clunky and difficult to navigate.