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Penn State Industries Reviews - 4,223 Review - 9.5/10

Nov 29, 2024
Penn State Industries is a woodworking supply store in Philadelphia, Pennsylvania. Penn State Industries focused on providing the best value, service, and support in the wholesale business and garnered a loyal following as a trusted and reputable manufacturer. Penn State Industries expanded its operation into the woodworking business through a mail-order woodworking division.
Circle of Excellence - Penn State Industries

2022
Winner

Circle of
Excellence

3 years

Penn State Industries Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.6 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.4 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

11%12%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

7.6 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Penn State Industries

Showing 1221 - 1240 of 4,223

freebird363

Site Experience Feedback

Sep 01, 2024

excellent website and supply of goods

PenTurner

Site Experience Feedback

Sep 01, 2024

Penn State Industries has a great selection of pen kits!

D

Site Experience Feedback

Sep 01, 2024

When you add to cart need to be able to return to shopping

James

Post-Delivery Feedback

Sep 01, 2024

PSI gets orders out promptly and they are carefully packaged and top quality.

Online Shopper

Site Experience Feedback

Aug 24, 2024

I use PayPal constantly, but your site did not permit it.


Post-Delivery Feedback

Sep 01, 2024

I am fairly new to turning, but am a long time woodworker. All of my SAE Brad point bits have a distinguishable ‘point’. The 7mm bit I received from you does not, ??

Online Shopper

Site Experience Feedback

Aug 17, 2024

I'm disappointed in your shipping charges. It has prevented me from ordering from your establishment in the past. Had it not been for the discount offered on the drrill chuck, I wouldn't have ordered from you.

Ron Weimer

Site Experience Feedback

Aug 22, 2024

It was all great very simple no hassle to place order

Online Shopper

Post-Delivery Feedback

Aug 31, 2024

Easy to order online

LJC

Site Experience Feedback

Aug 17, 2024

I have shopped with Penn State Industries for about 14 years and I have never had a bad experience. I will continue shopping with Penn State Industries for as long as I keep turning.


Post-Delivery Feedback

Aug 31, 2024

Penn State Industries was the first company I used when I started making pens fifteen years ago. Although there are other companies, I get more variety and better deals from Penn State. After having purchased over 1000 pen kits at Penn State I am always impressed at the variety and quality I get. I have only had one order that needed attention, it was taken care of immediately. Penn State is always my first choice.

DEH

Post-Delivery Feedback

Aug 31, 2024

Very efficient an simple process

Allywag

Post-Delivery Feedback

Aug 31, 2024

Like the new products offered. Very diversified catalog.

Luna

Site Experience Feedback

Aug 31, 2024

Experience on the site was great like always. Easy Navigation to what I wanted, nice suggested products and easy check out.

Bud

Site Experience Feedback

Aug 31, 2024

I like Penn State's catalog and web site. Too many catalogs though. I dislike the Smoking Pipe Kits. This is my personal opinion but I have introduced pen turning to my grandsons and they are Penn State customers. I do not like that the have access to these items.

George

Site Experience Feedback

Aug 21, 2024

I have ordered a lot from PSI, I always feel comfortable ordering from them

Steve

Post-Delivery Feedback

Aug 31, 2024

Order is easily placed, and delivered in a timely fashion

Bob

Site Experience Feedback

Aug 31, 2024

With all my interaction it has been outstanding. I'm happy to be dealing with Pen State . They have met all my answers and orders.

Steve

Site Experience Feedback

Aug 30, 2024

Good experience. Heard about you while at Oregon State fair

Máster Chief

Site Experience Feedback

Aug 30, 2024

I have used Penn State products for many years. The quality and service are the best. People love the gifts I make with their products.

Mike

Site Experience Feedback

Aug 30, 2024

It was too easy to use

Mike

Site Experience Feedback

Aug 30, 2024

GOOD PRODUCTS AND EASY TO ORDER