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Pawhealer Reviews - 516 Reviews - 9.5/10

Nov 29, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%81%

Neutral

12%15%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 181 - 200 of 516

KaraKL

Site Experience Feedback

Jul 08, 2024

Easy to navigate and find products previously ordered

cindee

Site Experience Feedback

Jul 07, 2024

all good

Tanie

Site Experience Feedback

Jul 07, 2024

Wel, I finally had to get on google to get there, but once I did it was great.

Dogmom

Site Experience Feedback

Jul 07, 2024

Easy to use site.

Lucy

Site Experience Feedback

Jul 06, 2024

All of the items that I purchased were very good quality and helpful for my dog.

Louie

Site Experience Feedback

Jul 05, 2024

The website was easy to manage

Anonymous

Site Experience Feedback

Jul 04, 2024

Still determining if Dissolve is dissolving my girl's lipomas, but she has no problem with it being added to her meals.

savvy

Site Experience Feedback

Jul 04, 2024

politely asking that website not be so cluttered and more streamlined with ease of products and checkout. good products so far. i will know more after i use this order that comes in.

CS

Site Experience Feedback

Jul 04, 2024

Information they provided on website allowed me to pick the exact products I needed

Terri

Site Experience Feedback

Jul 01, 2024

Seach and purchase were easy. Love the free shipping.

Jhp

Site Experience Feedback

Jun 29, 2024

My darling Cosmo , a Chinese crested powder puff sweetness of the world , was diagnosed with a collapsed trachea three years ago. He will be 11 on July 3rd. He has responded well to the Hound Honey Tracheal Support syrup in keeping his honking like cough to a minimum. Recently, Cosmo was diagnosed with congestive heart failure. He is blessedly doing well on a regimen Of diuretics and a heart medication. He does pee a lot, so yellow has become my new favorite color 😂 The support we have received from Paw Healers has been so very special. At times, I would be a bit late in ordering his Hound Honey formula, but after speaking with one of your compassionate reps, I couldn’t believe that our five bottle supply came within two days without charging me extra for expidited shipping! Thank you with All our Hearts from Me, Jill, Cosmos Mommy and Cosmo Himself! With an Abundance of Gratitude and Blessings!

Bella boo

Site Experience Feedback

Jun 28, 2024

I love the herbal remedies for my pet and prefer her to have natural healing

HAPPY BOY

Site Experience Feedback

Jun 28, 2024

EVERYTHING WENT VERY SMOOTH AND SIMPLE THE WAT iI LIKE THINGS TO GO

She Wolf

Site Experience Feedback

Jun 28, 2024

easy to order and great product

Andy

Site Experience Feedback

Jun 19, 2024

Easy process


Post-Delivery Feedback

Jun 27, 2024

I have received products I did not order on two occasions now, though thought they were “close enough” so kept them. First time I ordered (or thought I did) Trachea Support Phlegm powder and received Lung Qi Support Phlegm Heat powder. This time I thought I had ordered two syrups, Trachea Soother and Phlegm Heat, but received the Trachea Soother syrup and Trachea Support Phlegm Heat powder. When I started ordering from you I made several attempts to contact by email and phone with no reply, and only once contacted a person from phone number I found I think on Facebook. I really want this to work, you are the only option I have found to help my dog, vetinary options not helpful. He is maintaining quite well after symptoms got much worse several months ago. So glad you are there and will keep ordering hoping to get right products! Would like to feel you are more accessible as your website promises!

Rudy

Site Experience Feedback

Jun 26, 2024

Praying this will help my dog with a heart murmur.

Ted Bear

Site Experience Feedback

Jun 26, 2024

Very informative and glad that I have a healthier option to take care of my aging Service Dog. I am very thankful for your expertise and giving me the ability to give back to my best friend and let him retire in comfort. THANK YOU!!!

coughdog

Site Experience Feedback

Jun 26, 2024

Website seems fine. I cannot say much else till I try the product

Patch

Site Experience Feedback

Jun 14, 2024

No issues


Post-Delivery Feedback

Jun 25, 2024

It works great for my dog. My Vet is impressed

Online Shopper

Site Experience Feedback

Jun 24, 2024

Survey too long