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Pawhealer Reviews - 516 Reviews - 9.5/10

Nov 29, 2024
Pawhealer sells traditional Chinese herbs, nutritional supplements, and pet products. They do not engage in the practice of veterinary medicine, veterinary surgery, or veterinary dentistry in any of its branches.

Pawhealer Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.5 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.0 /10
Checkout Satisfaction9.3 /10
Product Met Expectations9.7 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support9.1 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.5out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

84%81%

Neutral

12%15%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.0 out of 10

Design of Site

Satisfaction with the look and design of the site

8.6 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.9 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Pawhealer

Showing 161 - 180 of 516

CO CO

Site Experience Feedback

Jul 26, 2024

hard time reordering products.

Robbie’s mom

Site Experience Feedback

Jul 24, 2024

I sent a message on the Pawhealer website describing what I needed for my pet. I received a call a day or two later, and the representative was most helpful. She addressed recommendations of product for my pet and explained how the product could help. An email was sent to me stating what products were recommended. I was pleased with the service I received. I am very busy and the whole experience made it simple to order what I needed.

Naked dog lover

Site Experience Feedback

Jul 24, 2024

Great experience. I'm trying to save my Yorkie's life - hope it works.

Mbl

Site Experience Feedback

Jul 24, 2024

Liked the questions to tell what product I needed

CLYDE

Post-Delivery Feedback

Jul 24, 2024

DOGS HATE IT AND WILL NOT EAT WIHT FOOD AND DO NOT WANT TO MIX WITH WATER AND MAKE THEM TAKE BY SYRINGE NOT ANY WAY TO MAKE MY DOGS TAKE MEDICINE.

gooder

Site Experience Feedback

Jul 23, 2024

good

Virg

Site Experience Feedback

Jul 22, 2024

The website would benefit from a revamp / update

DJ

Site Experience Feedback

Jul 22, 2024

good

Animal lover

Site Experience Feedback

Jul 05, 2024

Thank you, great service! Quick, easy and informative. I appreciate having the tracking info sent to my email.


Post-Delivery Feedback

Jul 22, 2024

I love the Pawhealer company! Easy access to great products. Good customer service. I have been ordering the Urinary Free the flow for my cat who has urine crystals for a few months now and the product has helped him so much. We have not needed a vet visit since!

Ellen

Site Experience Feedback

Jul 21, 2024

Ellenw17@gmail.com

Online Shopper

Site Experience Feedback

Jul 21, 2024

it's my 1st time in the website, so I don't have to much to say!!!

MikeyPrice

Site Experience Feedback

Jul 19, 2024

Very Good!

RAYray

Site Experience Feedback

Jul 17, 2024

It was confusing

Chris

Site Experience Feedback

Jul 16, 2024

Easy to use and good discount prices.

Pyramus

Site Experience Feedback

Jul 16, 2024

did not see there was coupon code until too late!

T

Site Experience Feedback

Jul 14, 2024

Not easy to look thought website on phone, Especially to look up details about the product Looking forward to trying this clean product.

ItWORKS TRY IT

Site Experience Feedback

Jun 28, 2024

Looking was easy. Wish Herbs was so simple!


Post-Delivery Feedback

Jul 12, 2024

Order came very quickly! Well wrapped. Products work well! Thank you!

Bella

Site Experience Feedback

Jul 04, 2024

My Vet recommended this product.


Post-Delivery Feedback

Jul 12, 2024

My Vet recommended this product for my 9 year old chihuahua that has an almost constant cough due to loose trachea. We tried a prescription medicine the first time which Bella hated. This product works great and I just drizzle it on her food and she gobbles it down. The results are very noticeable with reduced discomfort from coughing. Very helpful!

Art Teacher

Site Experience Feedback

Jul 03, 2024

I am just hoping what I ordered will help my sweet maltese/shih tzu mix 15 year old dog.

Crazy Spoo lady

Site Experience Feedback

Jun 29, 2024

I couldn’t see some of the numbers very well due to purchasing from my phone but I called and the gentleman I spoke with was very helpful


Post-Delivery Feedback

Jul 10, 2024

Customer service was excellent!!