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Paper Source Reviews - 472 Reviews - 8.6/10

Jan 8, 2025
Paper Source is a premier paperie and online retailer offering a unique selection of fine and artisanal papers, invitations and announcements, personalized and distinctive gifts, gift wrap, greeting cards, custom stamps, and a custom collection of envelop

Paper Source Rating

Rating
Overall Satisfaction8.6 /10
Would Shop Here Again8.6 /10
Likelihood to Recommend8.7 /10
Product Selection8.9 /10
Ease of Finding8.9 /10
Checkout Satisfaction9.2 /10
Product Met Expectations9.2 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.3 /10
Overall Satisfaction:
 

8.6out of 10


Would Shop Here Again:

 

8.6out of 10


Likelihood To Recommend:

 

8.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%79%

Neutral

14%13%

Negative

6%8%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.9 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.9 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.2 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Paper Source

Showing 1 - 20 of 472

Tpeach

Site Experience Feedback

Dec 26, 2024

Alicia and staff at the Palo Alto sore are knowledgable, give great service and wonderful smiles. Thank you!


Post-Delivery Feedback

Jan 06, 2025

It met my expectations, the quality and presentation. Happy Paper source fan. 😃

Dite

Site Experience Feedback

Dec 22, 2024

Good experience. Would have liked to see more than one new years cards—but liked the one you had.


Post-Delivery Feedback

Jan 06, 2025

I usually order cards from Caspari but the card they promoted, that I ordered and paid for was then ‘unavailable.’ I found a great new years card online from paper source—very happy with them—will not be ordering from Caspari again.

Online Shopper

Post-Delivery Feedback

Jan 06, 2025

Great product

Online Shopper

Site Experience Feedback

Jan 05, 2025

It was good, but I wish there was more flexibility when editing the cards

Patti

Site Experience Feedback

Jan 05, 2025

Love paper source. Shop at store mostly.

Catherine

Site Experience Feedback

Jan 04, 2025

I've used paper source many times over the years. site is easy to use and makes ordering personalized cards, letters, and stationary very easy. Options for standard stationary cards was more limited than I would have hoped.

Jo

Site Experience Feedback

Jan 04, 2025

It was fine. Kind of a limited selection of wall calendars.

Liz

Site Experience Feedback

Jan 03, 2025

Everything was easy to navigate and it was easy to compare products by viewing what was recently viewed on the bottom of the page.

Irene

Site Experience Feedback

Dec 18, 2024

It worked as well as expected. I was able to order what I wanted.

Deb

Post-Delivery Feedback

Jan 03, 2025

So thrilled to get the wrapping paper. Packages are so gorgeous with this paper. Everyone commented.

Kim Swim

Site Experience Feedback

Jan 02, 2025

Every year I love to start the year organizing with the wall calendar

Leliza12

Site Experience Feedback

Jan 02, 2025

Website was easy to navigate and it was easy to sign up for an account. The type/quality of product was what I was looking for (Poster calendar focused on art, not calendar dates, w quality paper and designs). Shipping didn't break the bank either.

Creative card maker

Site Experience Feedback

Jan 01, 2025

I love Paper Source and have been buying items from the paper bar for years, because of all the colors and selections of paper, envelopes and cards. I hand make all my greeting cards and do other projects with paper. However, the past approximately 2 years I’ve noticed the selection getting smaller and smaller and it is very difficult to find what I want. I have 2 stores in my area that I go to and have found a lot of the bins are empty and I can’t find what I want, online either. Everyone loves my cards and I love creating them, but if I can’t find what I need to make them, I’ll be forced to stop. I don’t know of any other place I can get top quality paper products like yours. Paper Source is one of my favorite stores and I enjoy just going there even when I don’t need a thing. Please keep the Paper Bar open and well stocked.

Grace

Site Experience Feedback

Jan 01, 2025

Your products are a work of art for my home.

Online Shopper

Site Experience Feedback

Dec 30, 2024

Search doesn’t eliminate undesired products, e.g. Christmas wrap includes bags, etc. should auto populate once zip is added

Online Shopper

Site Experience Feedback

Dec 30, 2024

Today's interaction was positive- as it often is when I shop at Paper Source. The Cambridge, MA store is the only negative experience I have when I shop at Paper Source. I no longer go to that store due to the horrible customer services

Kate

Site Experience Feedback

Dec 20, 2024

Very clear and easy to use.


Post-Delivery Feedback

Dec 30, 2024

To a good friend: on line ordering, service and products great, but expensive.

Randi

Site Experience Feedback

Dec 14, 2024

easy website


Post-Delivery Feedback

Dec 30, 2024

Paper Source makes a quality product. Ordering was super easy and delivery was prompt. It is a pleasure using this company.

Online Shopper

Site Experience Feedback

Dec 29, 2024

ok experience overall as I had a specific item I needed. I did not receive an email confirmation after my order.

Wrapping Queen

Site Experience Feedback

Dec 29, 2024

I had problems scrolling on my iPad up and down the pages. It kept taking me back to the top. Checking and editing my cart and check out process very smooth.