Paper Source Reviews - 472 Reviews - 8.6/10
Paper Source Rating
Overall Satisfaction | 8.6 /10 |
---|---|
Would Shop Here Again | 8.6 /10 |
Likelihood to Recommend | 8.7 /10 |
Product Selection | 8.9 /10 |
Ease of Finding | 8.9 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 9.2 /10 |
On-Time Delivery | 8.7 /10 |
Satisfaction with Customer Support | 8.3 /10 |
8.6out of 10
Would Shop Here Again:
8.6out of 10
Likelihood To Recommend:
8.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 81% | 79% |
Neutral | 14% | 13% |
Negative | 6% | 8% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.9 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.2 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Recent Reviews for Paper Source
Showing 1 - 20 of 472
Tpeach
Site Experience Feedback
Dec 26, 2024
Alicia and staff at the Palo Alto sore are knowledgable, give great service and wonderful smiles. Thank you!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tpeach
Post-Delivery Feedback
Jan 06, 2025
It met my expectations, the quality and presentation. Happy Paper source fan. 😃
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dite
Site Experience Feedback
Dec 22, 2024
Good experience. Would have liked to see more than one new years cards—but liked the one you had.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dite
Post-Delivery Feedback
Jan 06, 2025
I usually order cards from Caspari but the card they promoted, that I ordered and paid for was then ‘unavailable.’ I found a great new years card online from paper source—very happy with them—will not be ordering from Caspari again.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Jan 06, 2025
Great product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Jan 05, 2025
It was good, but I wish there was more flexibility when editing the cards
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Patti
Site Experience Feedback
Jan 05, 2025
Love paper source. Shop at store mostly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Catherine
Site Experience Feedback
Jan 04, 2025
I've used paper source many times over the years. site is easy to use and makes ordering personalized cards, letters, and stationary very easy. Options for standard stationary cards was more limited than I would have hoped.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Jo
Site Experience Feedback
Jan 04, 2025
It was fine. Kind of a limited selection of wall calendars.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liz
Site Experience Feedback
Jan 03, 2025
Everything was easy to navigate and it was easy to compare products by viewing what was recently viewed on the bottom of the page.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Irene
Site Experience Feedback
Dec 18, 2024
It worked as well as expected. I was able to order what I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deb
Post-Delivery Feedback
Jan 03, 2025
So thrilled to get the wrapping paper. Packages are so gorgeous with this paper. Everyone commented.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kim Swim
Site Experience Feedback
Jan 02, 2025
Every year I love to start the year organizing with the wall calendar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Leliza12
Site Experience Feedback
Jan 02, 2025
Website was easy to navigate and it was easy to sign up for an account. The type/quality of product was what I was looking for (Poster calendar focused on art, not calendar dates, w quality paper and designs). Shipping didn't break the bank either.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Creative card maker
Site Experience Feedback
Jan 01, 2025
I love Paper Source and have been buying items from the paper bar for years, because of all the colors and selections of paper, envelopes and cards. I hand make all my greeting cards and do other projects with paper. However, the past approximately 2 years I’ve noticed the selection getting smaller and smaller and it is very difficult to find what I want. I have 2 stores in my area that I go to and have found a lot of the bins are empty and I can’t find what I want, online either. Everyone loves my cards and I love creating them, but if I can’t find what I need to make them, I’ll be forced to stop. I don’t know of any other place I can get top quality paper products like yours. Paper Source is one of my favorite stores and I enjoy just going there even when I don’t need a thing. Please keep the Paper Bar open and well stocked.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grace
Site Experience Feedback
Jan 01, 2025
Your products are a work of art for my home.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 30, 2024
Search doesn’t eliminate undesired products, e.g. Christmas wrap includes bags, etc. should auto populate once zip is added
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 30, 2024
Today's interaction was positive- as it often is when I shop at Paper Source. The Cambridge, MA store is the only negative experience I have when I shop at Paper Source. I no longer go to that store due to the horrible customer services
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate
Site Experience Feedback
Dec 20, 2024
Very clear and easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kate
Post-Delivery Feedback
Dec 30, 2024
To a good friend: on line ordering, service and products great, but expensive.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Randi
Site Experience Feedback
Dec 14, 2024
easy website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Randi
Post-Delivery Feedback
Dec 30, 2024
Paper Source makes a quality product. Ordering was super easy and delivery was prompt. It is a pleasure using this company.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 29, 2024
ok experience overall as I had a specific item I needed. I did not receive an email confirmation after my order.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
Wrapping Queen
Site Experience Feedback
Dec 29, 2024
I had problems scrolling on my iPad up and down the pages. It kept taking me back to the top. Checking and editing my cart and check out process very smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »