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Mowers at jacks Reviews - 578 Reviews - 9.2/10

Jan 8, 2025
Mowers at Jacks is not new to the lawn mower and outdoor power equipment business. They are actually the new face of the business Jacks Small Engines has been providing for years. They continue to do business selling lawn mowers, parts, and accessories. Their experience selling and servicing walk behind, riding, and zero turn mowers gives them a leg up on the competition. Mowers at Jacks also has The Jacks Advantage where they provide Free Tech Support for the life of your lawn mower and power equipment, and Free Freight Shipping to the lower 48 states (excludes Gravely log splitters, Honda commercial mowers, Honda mid tine tillers, and Honda rear tine tillers - In-Store pick up or local availability only). Their service is why Mowers at Jacks is the place you can count on when you need a lawn mower or any other lawn equipment, because they are always here to support your purchase, if and when you need them.

Mowers at jacks Rating

Rating
Overall Satisfaction9.2 /10
Would Shop Here Again9.2 /10
Likelihood to Recommend9.3 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.5 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.9 /10
Overall Satisfaction:
 

9.2out of 10


Would Shop Here Again:

 

9.2out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

81%82%

Neutral

15%14%

Negative

3%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

9.2 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.1 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.2 out of 10

Returns Process

Satisfaction with the returns process

Not yet rated

Recent Reviews for Mowers at jacks

Showing 1 - 20 of 578

Josh

Site Experience Feedback

Jan 04, 2025

Quick and painless

Josh Christian

Site Experience Feedback

Jan 02, 2025

Easy to use and the only one I could find with the item I needed

Gunner

Site Experience Feedback

Dec 31, 2024

All went well, waiting for order

supe

Site Experience Feedback

Dec 13, 2024

I chose them from the Honda website and it was an easy process.


Post-Delivery Feedback

Dec 31, 2024

Not much to say. It was an easy online experience and the price was fair.

Riven714

Site Experience Feedback

Dec 30, 2024

Looked around online for the best price from reputable businesses

Rapp

Site Experience Feedback

Dec 30, 2024

Not please with the card information section, spaces or no spaces

Kenndoggie

Site Experience Feedback

Dec 29, 2024

Found the product I was looking for on Google. This merchant had the best price. Check out was clumsy and failed the first time.

bew

Post-Delivery Feedback

Dec 27, 2024

Easy, cost effective, overall great experience.

Rambling Ray

Site Experience Feedback

Dec 25, 2024

you had a phone number i could call

Sputnik

Site Experience Feedback

Dec 03, 2024

Easily found exactly what I was looking for at a competitive price.

Mario

Site Experience Feedback

Dec 21, 2024

Good

Online Shopper

Site Experience Feedback

Dec 20, 2024

Smooth

KG

Post-Delivery Feedback

Dec 18, 2024

Helpful in helping me select what product was going to meet my needs. Knowledgeable and friendly staff. Ease of ordering and shipping on time!

David

Post-Delivery Feedback

Dec 18, 2024

I paid a lot extra for expedited shipping, and the day before delivery was to be made, I was notified by FedEx that shipping would be delayed by 5 days. Had I known this at the time I placed the order, I would not have paid the extra fees. I was not made aware the reason for delay.

Wendy

Post-Delivery Feedback

Dec 18, 2024

Wonderful customer service!

Diaz

Site Experience Feedback

Dec 17, 2024

It was great—super fast and easy to place the order. However, the site looks a bit outdated.

Online Shopper

Site Experience Feedback

Dec 17, 2024

Very good experience, was directed from EGO site so did not get to experience much in terms of product discover/search.

KZRider

Site Experience Feedback

Nov 29, 2024

I am homeowner that likes to get quality equipment. Jacks has been a good source for that in the past and I trust them as a seller. It is too soon to know about this product but my past experience gives me confidence.


Post-Delivery Feedback

Dec 16, 2024

I was pleased with the quality of the product that was ordered, the timeliness of getting it and the overall value of the product to me. I will definitely check Jacks for other needs in the future.

Axel

Site Experience Feedback

Dec 04, 2024

NA

Jackie

Post-Delivery Feedback

Dec 14, 2024

The first time I ordered the product, it was out of stock and on order. I ended up canceling the order and was refunded immediately. Took a chance a few months later and the product was available! Ordered and received it with no issues!