Mikasa Reviews - 1,634 Post-Delivery Reviews - 9.2/10

Most Current Certification:

Jun 16, 2026

Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

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Post-Delivery Feedback - 1,634 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

9.5out of 10

Overall Rating	Past 3 Months	Past Month
Positive	84%	86%
Neutral	8%	8%
Negative	8%	6%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.1 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

5.6 out of 10

Site Experience Feedback - 1,737 Reviews

Overall Satisfaction:

9.5out of 10

Would Shop Here Again:

9.6out of 10

Likelihood To Recommend:

9.6out of 10

Overall Rating	Past 3 Months	Past Month
Positive	84%	0%
Neutral	14%	0%
Negative	2%	0%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

8.1 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

Recent Reviews for Mikasa

Showing 51 - 100 of 3,371

Online Shopper
Post-Delivery Feedback
May 29, 2026
One large plate has a little blemish on it but ok.
Overall Rating: 8
Would Shop Here Again: 7
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: 5
Full ratings for this review »
Linda
Post-Delivery Feedback
May 29, 2026
I was very pleased to find the vase I purchased. Ordering was easy. It was a wedding gift and shipped directly to the couple. I was notified when it would be delivered and it was. The delivery was quick which I appreciated. They sent me a photo and it was beautiful on their table. I would recommend ordering from Mikasa.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kathie
Post-Delivery Feedback
May 28, 2026
Although shipping seemed a bit slow, I was very happy with my Mikasa purchase. I would definitely order again.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: N/A
Full ratings for this review »
Disappointing delivery
Post-Delivery Feedback
May 27, 2026
While i love the brand and have purchased from retailers (Macy’s) with no issues, i was astonished at the low quality of packaging the product for delivery. Considering that the order came straight from a fragile goods company, the package arrived deformed due to lack of protective materials like bubble wrap, packing paper what have you. My plates arrived broken and unsafe to use. Equally disappointing was the refund policy. While they eventually provided the refund, their policy requires a group photo of broken goods. I declined further handling of broken pieces and refused to risk cutting myself or accidentally ingesting broken pieces to do a photo op. I opened the package, saw broken pieces, took a photo, and discarded the package but i refused the whole group photo op their policy required.
Overall Rating: 5
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: 5
Full ratings for this review »
BooCal
Post-Delivery Feedback
May 26, 2026
Ordered Trellis plates, cups, bowls. Love the white color and pattern. All pieces came intact and in perfect condition. The outer box, though, arrived somewhat open on the top and appeared to be re-taped. When I saw it I thought that the dishware would be damaged. Luckily it was not. Mikasa has really beautiful dishware. I have other Mikasa patterns as well. I am very happy so far with my purchase and was able to get in on some sale prices. Thank you!
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Sandcastle
Post-Delivery Feedback
May 26, 2026
Very easy to locate and purchase on-line. Thank you for making a great product.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Deb
Post-Delivery Feedback
May 26, 2026
I misjudged the capacity and size of this coffee cup. I believe we gave the next size down, the 10 oz cup. This one is like a soup cup.
Overall Rating: 7
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Pat
Post-Delivery Feedback
May 25, 2026
I’m very happy with my purchase. This was a partial replacement and anew purchase. Was very pleased that the price was lower than I expected and my purchase was packaged with great care. Thank you
Overall Rating: N/A
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
hatter
Post-Delivery Feedback
May 25, 2026
Beautiful white wine crystal only way to drink Chardonay
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 25, 2026
I ordered a set of Mikasa flatware which arrived with no salad forks. I tried to submit a service request online but the website crashed so I sent an email to customer service. I have yet to receive a response from Mikasa
Overall Rating: 4
Would Shop Here Again: 3
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 3
Full ratings for this review »
grams
Post-Delivery Feedback
May 24, 2026
I love Mikasa , I have an entire dinner ware set and I will continue to purchase this china in the future !
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Plateman
Post-Delivery Feedback
May 24, 2026
I broke a dish. I was quite pleased that Mikasa had this pattern still available for a replacement.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Turtle
Post-Delivery Feedback
May 23, 2026
I ordered Harmony flatware. The pattern did not exactly match that of the Harmony flatware I’ve had for ten years. The forks I received are larger and the pattern on the backside is flat, as opposed to rounded. They are similar enough that I will keep them, but I’m disappointed.
Overall Rating: 5
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Flygalpam
Post-Delivery Feedback
May 22, 2026
I broke one glass and would have preferred to replace only one glass, rather than having to purchase a whole set. Also, your shipping costs are rediculous.
Overall Rating: 8
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 22, 2026
I ordered the mugs and it was easy and simple. I wish I could have gotten them engraved. I had that done here.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Maria
Post-Delivery Feedback
May 21, 2026
I purchased Mikasa appetizer plates to compliment my Mikasa Swirl dinnerware. New plates have dots in swirl pattern bone China go together nicely. Also got the dot fruit cups- work well for ice cream and prep bowls. Easy ordering online.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
jm21
Post-Delivery Feedback
May 21, 2026
I really liked everything I purchased. The ciara style is cute and modern with a refined touch. I was finally able to get all of the pieces in the collection that I was looking for.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Dave
Post-Delivery Feedback
May 20, 2026
Found exactly what I was looking for. Nice, heavy design for company. Gave my Gorham glasses to friend since didn't have enough for company.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: N/A
Full ratings for this review »
Mira
Post-Delivery Feedback
May 20, 2026
Mikasa never disappoints
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Cher
Post-Delivery Feedback
May 19, 2026
Everything I have ordered from you has been great. Wrapped up for shipping in a very good way. I order things for everyone I know as it is so nice. Especially the Italian Countryside everything.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Sky
Post-Delivery Feedback
May 19, 2026
I thoroughly enjoyed shopping with Mikasa on line. I received my packages timely, and they arrived in perfect condition. It’s also nice to know that I can get Peace is that I have started by person stores that I could no longer find in the stores. Thanks to your Online site. It was an easy site to re-search my pieces that I needed, and it was very grateful to find on it.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
jackie
Post-Delivery Feedback
May 19, 2026
We love the Delray shallow bowl dishes and wanted more, easy! Since there was a sale going on I got some highball glasses, too.
Overall Rating: 9
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 19, 2026
Was looking for new dishes, and these caught my eye.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 18, 2026
The branding/label on the bottom of my dishes came off or are washing off after only the second use. Whereas my original Mikasa Nellie plateware purchased from Costco doesn't have that issue.
Overall Rating: 7
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 18, 2026
The flatware was cheaper quality than I’d expect from the brand.
Overall Rating: 5
Would Shop Here Again: 2
Likelihood To Recommend: N/A
On Time Delivery: N/A
Customer Support: N/A
Full ratings for this review »
al-g
Post-Delivery Feedback
May 18, 2026
Beautiful vase, but it is top heavy making it seem precarious toward tipping. I was asked and included a gift note. It was delivered gauchely printed on the shipping receipt as one line with incorrect spacing for the punctuation where I had expected a separate note with the 2 lines that I had submitted.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
PMB
Post-Delivery Feedback
May 18, 2026
I found exactly what I needed to match existing china and it was reasonably priced. I’m extremely satisfied!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 18, 2026
Bowls are very nice quality
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
M
Post-Delivery Feedback
May 17, 2026
I purchased a lovely simple platter which compliments my Indira pattern dinnerware. I wish it were available in a larger size however.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 17, 2026
Several pieces are wobbly and so far, in unpacking one dish is chipped. I was out of the country when the dishes arrived at my daughters. I will be returning some pieces or all of it.
Overall Rating: 6
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 16, 2026
I got an offer from Shop for $20 off but when I placed my order, it appeared that I would be billed for the full price without $20 discount. So I cancelled order and then discovered that I had received the discount. When I tried to place the order again, I could not use the $20 discount. The whole process was very confusing. I was very sorry that I could not use the $20 discount.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 7
Full ratings for this review »
Nic
Post-Delivery Feedback
May 15, 2026
the ordering process was great. I loved my thirty percent discount for Mother's Day. The free shipping was nice as well. I had one piece delivered broken. I reached via email and I received a response quickly and my new piece is on its way. I love my Mikasa dishes - I have had them for over twenty years. This recent order was to replace chipped pieces I had and to add a few new ones. The silverware is great quality as well. I love that there are so many pieces to choose from - hard to decide!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Foxy Lady
Post-Delivery Feedback
May 15, 2026
I am extremely disappointed with my recent order, Order Number MKS445852. I ordered four soup mugs as accent pieces for the Garden Harvest Collection. Unfortunately, I was away on vacation when the shipment arrived, so I did not open the package immediately. When I finally did, I was furious to discover that only ONE soup mug had been sent. I honestly cannot understand how shipping or customer service thought it was acceptable to send a single soup mug when the order was clearly intended to coordinate with a 4-piece place setting. What exactly am I supposed to do with one mug? What makes this even more frustrating is that no one contacted me to explain the situation, advise that the items were out of stock, or offer any reasonable solution. At the very least, Mikasa could have informed me that only one mug was currently available and offered to honor the same price once additional inventory arrived. Instead, I received no communication whatsoever. This experience reflects extremely poor customer service and has completely damaged my confidence in shopping with Mikasa again. I cannot recommend a company that handles customer orders this poorly. I would appreciate an explanation and a resolution to this issue.
Overall Rating: 3
Would Shop Here Again: 1
Likelihood To Recommend: N/A
On Time Delivery: 5
Customer Support: N/A
Full ratings for this review »
Sandy
Post-Delivery Feedback
May 15, 2026
my beautiful glasses arrived timely and intact. all good
Overall Rating: 10
Would Shop Here Again: N/A
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Kathy
Post-Delivery Feedback
May 13, 2026
I purchased my original dinnerware a few years ago at Costco. I have since lost a few pieces and was very happy to be able to extend the number of settings and replace the broken ones with the same pattern. I love these dishes, they are so pretty and versatile. I was also very pleased that all these pieces have arrived with no damage in transit.
Overall Rating: 8
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 7
Customer Support: N/A
Full ratings for this review »
Patti
Post-Delivery Feedback
May 13, 2026
Love the quality, durability and look of Mikasa
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
JamBen69
Post-Delivery Feedback
May 13, 2026
Purchased Mikasa dishes to expand what I currently have. Dishes are pretty and sturdy. Everything was nicely packagedand nothing was broken. It was nice to get the additional dishes on sale.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
KH13
Post-Delivery Feedback
May 12, 2026
We bought the Nellie set at Costco, but we should have bought 2 boxes, bc we broke several plates. These plate are the same as my existing set. All is well.
Overall Rating: 10
Would Shop Here Again: 6
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 12, 2026
Showed friend and was excited to purchase them and receive them.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
KG
Post-Delivery Feedback
May 12, 2026
I love the silverware I ordered - Wallace Continental Bead. However I was disappointed to later learn that I could have saved over $100 if I had ordered the set from Amazon versus from Mikasa’s website directly.
Overall Rating: 7
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 12, 2026
Delivery took longer than originally stated and I received conflicting delivery tracking information from Mikasa and UPS, but my order arrived the day before I needed it. I would still purchase again.
Overall Rating: 8
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 8
Customer Support: 8
Full ratings for this review »
buyer
Post-Delivery Feedback
May 11, 2026
product was available and received in good condition. Shipping time was disappointing as I had ordered for a bridal shower and did not receive in time.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 4
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 10, 2026
I love the dishes. I had a set but lacked small plates. I ordered and they were here in no time. I have had so many compliments.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 10, 2026
Lovely design. Perfect for what I wanted.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
dcervz
Post-Delivery Feedback
May 9, 2026
Good sale price on 2 items I have been looking at so I ordered them. They were delivered well packed - no damage. I am pleased with the quality and looking forward to using them soon.
Overall Rating: 9
Would Shop Here Again: 9
Likelihood To Recommend: N/A
On Time Delivery: 9
Customer Support: 9
Full ratings for this review »
Popsicleyoes
Post-Delivery Feedback
May 8, 2026
I love the Tivoli Garden pattern. It is beautiful and delicate, which is in contrast to the strength and durability of the china. It makes me smile every time I look at it!
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: 10
Full ratings for this review »
Buck
Post-Delivery Feedback
May 8, 2026
I was looking to replace broken Mikasa China I bought maybe 25 years ago. Of course the pattern no long is available but thought I could find an interesting design. Well I was disappointed because there is nearly no choice of pattern. I like China dishes so settled for white. Quality is very good.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 8, 2026
Product was dirty I had to wash every piece. One of the baskets hang crooket cant fix because its the metal that's off. Otherwise sturdy and pretty.
Overall Rating: 8
Would Shop Here Again: 8
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Debra
Post-Delivery Feedback
May 8, 2026
I have owned the Mikasa Cheers glassware for years and I still love them. I had some missing do to breakage and was happy to see Mikasa still sell them. They are so whimsical and cute. I have the red and white wine glasses, I also have the martini, margarita and rock glasses. Some are colored some clear, they mix and match easily.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 10
Customer Support: N/A
Full ratings for this review »
Sue
Post-Delivery Feedback
May 8, 2026
We choose only to drink our coffee out of Mikasa porcelain mugs. The coffee tastes better. Ordered direct for my son in college who misses the cups. reasonable priced . Shipped well packaged.
Overall Rating: 10
Would Shop Here Again: 10
Likelihood To Recommend: N/A
On Time Delivery: 6
Customer Support: N/A
Full ratings for this review »