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MexGrocer.com Reviews - 942 Reviews - 9.5/10

Jan 9, 2025
The largest online grocery store for authentic Mexican food, household products, cooking recipes, cookbooks and culture.

MexGrocer.com Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.6 /10
Likelihood to Recommend9.6 /10
Product Selection9.3 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.5 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.5 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.6out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

89%90%

Neutral

9%8%

Negative

2%2%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.0 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

7.4 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.5 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for MexGrocer.com

Showing 1 - 20 of 942

Meemz

Site Experience Feedback

Dec 07, 2024

Love your products


Post-Delivery Feedback

Jan 08, 2025

I am satisfied with my purchase

Luv2Cook

Site Experience Feedback

Dec 27, 2024

I'm looking for a good sauce to use as a base for enchiladas. The El Pato brand that I bought was mentioned by an author I follow as she was describing how she makes her enchiladas. Your store had the best price and the most reasonanable shipping costs--way better than Amazon.

Elaine & David

Post-Delivery Feedback

Jan 07, 2025

I'm so glad we found MexGrocer. We placed our order online and then picked up our order in person. While they do not have a storefront they welcome customers to pick up their products. We enjoyed visiting with the owner Ignacio and Rosie the very kind lady who received us. We purchased the tamale kit with the spreader which I highly recommend. In addition, we purchased 5 dozen uncooked flour tortillas and some cajeta and a peanut marzipan candy. We told them we were going to attempt to make tamales for the first time. We'll they were so helpful and encouraging. We purchased a wonderful Carmel candy and syrup called cajeta. It is so delicious. We made our tamales and they came out really delicious! It wasn't as labor intensive as I thought it would be. My husband and actually enjoyed making them together. We ended up making 20. They're almost gone now! Don't hesitate if your interested in making tamales. If you want to make some then do purchase the kit and you won't be sorry. They also sell a little book on how to make tamales 101. We have purchased products in the past from MexGrocer and have always been very pleased with the quality, ease of ordering and customer service. Thank you MexGrocer, Ignacio and Rosie:)

Tacho

Post-Delivery Feedback

Jan 07, 2025

I’m tasife of my puchese the coffee legal Mexican my wife she asks for the coffee this tea lake grandma make every morning whit city & piloncillo she love & my corse & candies we so happy tanks l planning buy again

Eva

Post-Delivery Feedback

Jan 06, 2025

I buy products from them that I can't get where I live and I tell my family

Mani

Site Experience Feedback

Dec 15, 2024

The website could use some work in terms of the look and user experience, but overall everything is simple and I can easily get what I'm looking for. The check out process is a little weird, but at least it had a note that the PayPal option was indeed selected


Post-Delivery Feedback

Jan 06, 2025

It was easy to find what I wanted and it all came in right on time! Everything was well packaged and came in perfect condition.

nivekrdz

Site Experience Feedback

Jan 05, 2025

so far so great

Barbara

Site Experience Feedback

Dec 31, 2024

Has always been a great way to keep my traditions alive


Post-Delivery Feedback

Jan 05, 2025

I love keeping my traditions alive even being so far away from my birth land!

ND

Site Experience Feedback

Jan 05, 2025

It’s quick and easy

Online Shopper

Site Experience Feedback

Jan 05, 2025

hi

Online Shopper

Site Experience Feedback

Jan 05, 2025

So found to have found you!

DeCarlo

Site Experience Feedback

Dec 21, 2024

Have some trouble finding a good selection of Mexican products in Long Island NY


Post-Delivery Feedback

Jan 05, 2025

I live on the North Shore of Long Island and retailers around here have a limited selection of Mexican products. Your website makes it easier for us. Thank you.

Online Shopper

Site Experience Feedback

Dec 28, 2024

Easy to use quick checkout, would like the addition of Apple Pay for the future

Online Shopper

Site Experience Feedback

Dec 25, 2024

all good, web site is easy and delivery is prompt

Jean

Site Experience Feedback

Jan 03, 2025

I had a very good experience.

Sara

Site Experience Feedback

Jan 03, 2025

great experience, very easy to checkout and purchase

Esby

Site Experience Feedback

Jan 03, 2025

A great experience

Bob

Site Experience Feedback

Jan 03, 2025

All is well

RCCRG

Site Experience Feedback

Dec 26, 2024

Awesome But shipping is high


Post-Delivery Feedback

Jan 03, 2025

MexGrocer is my store away from Mexico City. They have my favorite products other Grocers do not have.

Cookie

Site Experience Feedback

Jan 02, 2025

I have no issues with the web site. Is very easy to find what you want .