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Metro Swim Shop Reviews - 41 Reviews - /10

Metro Swim Shop is a sporting goods company that specializes in swim products. Established in 1977, Metro Swim shop is a dominating leader in the industry of swim products and services.

Metro Swim Shop Rating

Rating
Overall SatisfactionNot yet rated
Would Shop Here AgainNot yet rated
Likelihood to RecommendNot yet rated
Product SelectionNot yet rated
Ease of FindingNot yet rated
Checkout SatisfactionNot yet rated
Product Met ExpectationsNot yet rated
On-Time DeliveryNot yet rated
Satisfaction with Customer SupportNot yet rated
Overall Satisfaction:
 

Unavailable


Would Shop Here Again:

 

Unavailable


Likelihood To Recommend:

 

Unavailable


Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

Satisfaction with the returns process

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Recent Reviews for Metro Swim Shop

Showing 1 - 20 of 41

Bergen 2024

Site Experience Feedback

Nov 26, 2024

The website is very confusing and includes inaccurate information.


Post-Delivery Feedback

Dec 16, 2024

I have ordered from your company several times. The hardest part of placing orders is your website. It is not updated and very hard to navigate. Customer experience is not top of mind. When I brought this up to the person that finally answered the phone at your company, she told me they are aware of issues with the website. Not good.

Coachpiranha

Site Experience Feedback

Dec 13, 2024

Went pretty fast, as online ordering goes.

Captured Cap

Site Experience Feedback

Dec 10, 2024

Found a product I couldn’t find anywhere else, successfully bought one in each color.

dutchypp

Site Experience Feedback

Nov 28, 2024

Your shipping of a small & light item was almost as much as the item I bought

Helen

Site Experience Feedback

Nov 19, 2024

what a great site for finding swim tech suits with good availability and choice

DH

Site Experience Feedback

Nov 05, 2024

Thankful that this store offers the performance suits that we are looking for! Hoping that this particular shipment arrives without any issues. That's because in the past, I ordered another suit but received the wrong model in the mail. It was too bothersome to contact them and remedy the issue, so I just kept the wrong suit (it was good enough to use). Looking forward to a smoother experience this time (fingers crossed).

Red

Site Experience Feedback

Sep 28, 2024

Font was small at checkout

AOE123

Site Experience Feedback

Sep 10, 2024

The only thing I didn't like is the shipping fee :)

Online Shopper

Site Experience Feedback

Aug 04, 2024

I was supposed to get 20% off for putting in a code (I think it was Summer22) but there was no place to put in the code.

Bud

Site Experience Feedback

Aug 01, 2024

Was ok

Momswimkids

Site Experience Feedback

May 30, 2024

Ok


Post-Delivery Feedback

Jul 12, 2024

I never got my daughter's swim suit and I emailed for refund no reply. Now swim is over.

CAC swim club

Post-Delivery Feedback

Jun 25, 2024

Needed a new swim official polo and Metro Swim had what I needed. Easy ordering and prompt delivery. I will order again.

Online Shopper

Site Experience Feedback

Jun 24, 2024

Terrible time getting the delivery and billing addresses entered correctly. Fields too short to show all typing.

Lizard

Site Experience Feedback

Jun 20, 2024

My preferred payment method is PayPal. I prefer not to give out CC information to individual firms.

shelmer

Site Experience Feedback

May 22, 2024

prices are a little expensive for me.


Post-Delivery Feedback

Jun 09, 2024

i purchased a pair of jammers for my son for the town's swim team.. price was good and came quickly.

Kandylyn

Site Experience Feedback

May 30, 2024

It was a great experience

Sizing

Site Experience Feedback

May 22, 2024

The website was difficult to navigate. My cart was lost several times. No size charts were available.

LB Swim Mom

Site Experience Feedback

May 22, 2024

The price is good and delivery is free, but the description was awfully brief. Hoping this is the right product.

Sam

Site Experience Feedback

May 19, 2024

The only confusing part was having to add quantities before putting something in the cart

Ken

Site Experience Feedback

May 18, 2024

It was quick and easy