Ently.Me@gmail.com
Post-Delivery FeedbackJun 27, 2026
Dear Medelita Customer Service Team,
I am writing to you to formally express my deep disappointment regarding my recent shopping experience and to request an immediate resolution to a serious issue with my order.
I recently placed an order on your website. Since this was my first time, I created a new profile but did not save or specify any shipping address in my account settings. During checkout, I selected Amazon Pay as the payment method, assuming it would allow me to review or confirm the shipping details before final processing.
To my absolute surprise, I received an email notification stating that my order had been successfully delivered to a specific location. I never provided, selected, or authorized this delivery address, and my personal profile on your website remains completely empty of any shipping information. I have no knowledge of where the package was sent, who received it, or how this address was selected.
I have already reached out to your customer service team, but the response was deeply unsatisfying. I was simply told that the order was "delivered" and that no further assistance could be provided.
A close friend of mine highly recommended Medelita to me, praising it as one of the finest medical apparel brands with top-tier, professional customer service. Unfortunately, my first experience has been completely the opposite.
As a healthcare professional, I value accuracy and professional support, both of which have been lacking in handling this matter. Therefore, I kindly request that you immediately investigate this routing error, locate the shipment, and process a full refund for my order, as I never received the products.
I look forward to your prompt response and a swift resolution to this matter.
Sincerely,