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Mantels Direct Reviews - 195 Reviews - /10

Mantels Direct has been offering the highest quality products, paired with an unmatched expert consultant service, since 2002. They take pride in offering a wide assortment of fireplace shelves, fireplace mantels, fireplace surround kits and fireplace accessories.

Mantels Direct Rating

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Overall Satisfaction:
 

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Would Shop Here Again:

 

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Likelihood To Recommend:

 

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Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

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Design of Site

Satisfaction with the look and design of the site

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Satisfaction With Checkout

Satisfaction with the checkout process

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Product Selection

Satisfaction with the breadth of products available on the site

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Clarity of Product Information

How clear and understandable was the product information

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Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

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Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

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Shipping Charges

Satisfaction with shipping charges

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Variety of Shipping Options

Desired shipping options were available

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On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

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Order Tracking

Satisfaction with the ability to track the order

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Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

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Customer Support

Satisfaction with assisted or self-service help

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Product Availability

How easily were you able to find the product you were looking for

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Returns Process

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Recent Reviews for Mantels Direct

Showing 1 - 20 of 195

UtahsMortgageGuy

Post-Delivery Feedback

Aug 15, 2024

It was a great product.

Online Shopper

Post-Delivery Feedback

May 04, 2024

The mantel was chipped and warped upon arrival. I sent an email, but have not received a response as of yet.

RogerW

Post-Delivery Feedback

May 02, 2024

my mantel arrived quickly but had a chip in it, but customer service was quick to offer a replacement or refund. Although I originally opted for a replacement, the mantel was backordered and would take 6+ weeks to arrive. Because this was too long for me MD was quick to provide me a refund. Although I wasn't able to use MD this time, their customer service is the reason that I will try to work with them in the future if the need arises.

CCarroll

Site Experience Feedback

May 01, 2024

The only thing that I really would have appreciated is more real life photos and reviews. It's helpful to see this type of item photographed next to different color pallets to see what undertones are present.

hkaiser

Site Experience Feedback

Apr 30, 2024

I liked the varity and the fact that i could order a sample of the finish. That alone makes the final purchase that much more satisfactory as it is not to be a surprise.

JTandCinteriors@gmail.com

Post-Delivery Feedback

Apr 29, 2024

My client is very happy with their new fireplace surround and mantle!

Chuck-Milan

Site Experience Feedback

Apr 29, 2024

Very easy to use and navigate the web site. Everything I needed to know to order the correct product was easy to find. Prices are competitive and will order from here again.

DK

Site Experience Feedback

Apr 28, 2024

Only ordering samples today. Which was fast and reasonable. For the 2 that I'm interested in, it would have been nice to select a color on the webpage and have the picture update to that color.

Carolyn

Post-Delivery Feedback

Apr 27, 2024

The measurements online did not match what was shipped. Tried to return and shipping more than I paid for The item. Return shipping is not free.

fireplacetime

Site Experience Feedback

Apr 04, 2024

easy to order!

Jimmy

Post-Delivery Feedback

Apr 24, 2024

Mantle had a ding on it the box was in terrible shape

jan

Site Experience Feedback

Apr 23, 2024

amazing

Online Shopper

Site Experience Feedback

Apr 23, 2024

Wonderful experience from start to finish. Everyone was helpful.

Online Shopper

Site Experience Feedback

Apr 18, 2024

excellent

mm

Post-Delivery Feedback

Apr 17, 2024

More knots than expected

NK

Site Experience Feedback

Apr 15, 2024

its good

lelble

Site Experience Feedback

Apr 14, 2024

Easy to use

Sam

Site Experience Feedback

Apr 06, 2024

Overall everything was adequate. I feel like some mantels were more or less the same thing even though they were not. Would be nice to have more stain color options. I liked how there was a custom length option in one of the mantels but it would be nice to have more mantels with that option.

Alan

Site Experience Feedback

Apr 13, 2024

Choosing the mantel was made easy and ordering it was also made very easy

Danny

Post-Delivery Feedback

Apr 12, 2024

The products I purchase met my expectations.