Mantels Direct Reviews - 195 Reviews - /10
Mantels Direct Rating
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Product Selection | Not yet rated |
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Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
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Design of Site
Satisfaction with the look and design of the site
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Satisfaction With Checkout
Satisfaction with the checkout process
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Product Selection
Satisfaction with the breadth of products available on the site
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Clarity of Product Information
How clear and understandable was the product information
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Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
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Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
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Shipping Charges
Satisfaction with shipping charges
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Variety of Shipping Options
Desired shipping options were available
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On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
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Order Tracking
Satisfaction with the ability to track the order
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Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
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Customer Support
Satisfaction with assisted or self-service help
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Product Availability
How easily were you able to find the product you were looking for
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Returns Process
Satisfaction with the returns process
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Recent Reviews for Mantels Direct
Showing 1 - 20 of 195
UtahsMortgageGuy
Post-Delivery Feedback
Aug 15, 2024
It was a great product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 04, 2024
The mantel was chipped and warped upon arrival. I sent an email, but have not received a response as of yet.
- Overall Rating: 2
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
RogerW
Post-Delivery Feedback
May 02, 2024
my mantel arrived quickly but had a chip in it, but customer service was quick to offer a replacement or refund. Although I originally opted for a replacement, the mantel was backordered and would take 6+ weeks to arrive. Because this was too long for me MD was quick to provide me a refund. Although I wasn't able to use MD this time, their customer service is the reason that I will try to work with them in the future if the need arises.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
CCarroll
Site Experience Feedback
May 01, 2024
The only thing that I really would have appreciated is more real life photos and reviews. It's helpful to see this type of item photographed next to different color pallets to see what undertones are present.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
hkaiser
Site Experience Feedback
Apr 30, 2024
I liked the varity and the fact that i could order a sample of the finish. That alone makes the final purchase that much more satisfactory as it is not to be a surprise.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
JTandCinteriors@gmail.com
Post-Delivery Feedback
Apr 29, 2024
My client is very happy with their new fireplace surround and mantle!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Chuck-Milan
Site Experience Feedback
Apr 29, 2024
Very easy to use and navigate the web site. Everything I needed to know to order the correct product was easy to find. Prices are competitive and will order from here again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DK
Site Experience Feedback
Apr 28, 2024
Only ordering samples today. Which was fast and reasonable. For the 2 that I'm interested in, it would have been nice to select a color on the webpage and have the picture update to that color.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Carolyn
Post-Delivery Feedback
Apr 27, 2024
The measurements online did not match what was shipped. Tried to return and shipping more than I paid for The item. Return shipping is not free.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 1
- Full ratings for this review »
fireplacetime
Site Experience Feedback
Apr 04, 2024
easy to order!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jimmy
Post-Delivery Feedback
Apr 24, 2024
Mantle had a ding on it the box was in terrible shape
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
jan
Site Experience Feedback
Apr 23, 2024
amazing
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 23, 2024
Wonderful experience from start to finish. Everyone was helpful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 18, 2024
excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mm
Post-Delivery Feedback
Apr 17, 2024
More knots than expected
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
NK
Site Experience Feedback
Apr 15, 2024
its good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
lelble
Site Experience Feedback
Apr 14, 2024
Easy to use
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sam
Site Experience Feedback
Apr 06, 2024
Overall everything was adequate. I feel like some mantels were more or less the same thing even though they were not. Would be nice to have more stain color options. I liked how there was a custom length option in one of the mantels but it would be nice to have more mantels with that option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alan
Site Experience Feedback
Apr 13, 2024
Choosing the mantel was made easy and ordering it was also made very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Danny
Post-Delivery Feedback
Apr 12, 2024
The products I purchase met my expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »