MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1361 - 1380 of 5,787
Dave
Site Experience Feedback
Aug 11, 2024
The most important thing about buying a used computer to me are the technical data and the OWC assessed condition. Both were very clearly stated.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you found the technical data and assessed condition clearly stated. We appreciate your trust in us and are here to help with any future needs!
Poteezy
Site Experience Feedback
Aug 11, 2024
Simple and straightforward website. Found laptop I wanted in less than a minute
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you found what you were looking for so quickly!
Diamond
Post-Delivery Feedback
Aug 11, 2024
The quality of their external hds is outstanding. I’ve bought four over the years and none have failed yet. Other known brands have failed after a few years.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
bhp
Site Experience Feedback
Aug 11, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the positive feedback!
kl
Site Experience Feedback
Aug 11, 2024
The overall experience is great, and I trust the quality from the store. I only wish free shipping came with a faster delivery time. Fast delivery is what sometimes keeps me chained to Amazon.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear you trust the quality of our store. We appreciate your suggestion regarding faster delivery for free shipping, and we’ll keep it in mind as we work to improve our services. Thank you...
Read full response »Bassman1234
Site Experience Feedback
Aug 11, 2024
Great place to find parts and DIY info for Macs! I have come back again and again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your loyalty! We're so glad to hear that you find our site helpful for parts and DIY information for Macs. We appreciate your continued support and look forward to assisting you again!
Online Shopper
Post-Delivery Feedback
Aug 11, 2024
Customer support in deciding on the correct product excellent. Delivery sucked. On time but whoever you contract to deliver it left it near the road at the end of my 800 foot driveway. Could have been stolen or damaged.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
ParamedicDave
Site Experience Feedback
Jul 25, 2024
Outstanding online order #2; Order #1 was by telephone because I needed to confirm product compatibility. I had to give credit card info to sales rep, and that always makes be nervous. But I have never had a problem with OWC, so I did. I prefer using online checkout for hopefully more secure handling of credit card data.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are thrilled to hear that you enjoyed your experience both times that you shopped with us.
Tom
Post-Delivery Feedback
Aug 10, 2024
staff was extremely helpful in solving my situation. plus it arrived in one day!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dr. Jay
Site Experience Feedback
Jul 30, 2024
Don't change a thing - your website is so easy to use! I also love your clearance section.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr. Jay
Post-Delivery Feedback
Aug 10, 2024
I was completely disappointed with how horrifically the delievery was handled! I am not sure who to be mad at, OWC, UPS or the USPS!!! I finally did get the package on Friday!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 2
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re delighted to hear that you find our website easy to use and enjoy the clearance section. We appreciate your support and will keep up the good work!
Lion
Site Experience Feedback
Aug 10, 2024
great experience, and ease of use. would definitely shop again and recommend to friends and colleagues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled to hear you had a great experience and found our site easy to use. We appreciate your recommendations and look forward to working with you again!
Online Shopper
Site Experience Feedback
Aug 10, 2024
Checkout from a Mac running Sonoma, in Safari, could not complete the checkout process due to outdated JAVA!! Are you kidding me? Had to use EDGE! For a Mac-centric company, this is shocking.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the checkout process in Safari. We appreciate your feedback and will forward this information to the correct team.
rod
Site Experience Feedback
Aug 10, 2024
Very easy site to navigate, and easy payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that you found our site easy to navigate and the payment process simple. We appreciate your support!
Thinker
Site Experience Feedback
Aug 10, 2024
Fantastic and vast amount of products here I have purchased at OWC before it is always my go to for all my needs. You won’t find anything better
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your fantastic review! We’re so glad to hear that OWC is your go-to for all your needs. We appreciate your support and look forward to working with you again!
Hamski
Site Experience Feedback
Aug 10, 2024
Superb tech support and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our tech support and customer service!
RicPDX
Site Experience Feedback
Jul 31, 2024
It is ALWAYS easy to buy online from OWC. I should also credit Mark J. in support who provided some valuable guidance with the product I ordered as well as excellent troubleshooting help with the product it's replacing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RicPDX
Post-Delivery Feedback
Aug 10, 2024
This purchase started with a support email to OWC (Case #02660767) and an exchange with your tech, Mark J about a product (ThunderBay/SoftRAID) that I owned. He examined the issue thoroughly and observed that even though it may not be the cause, the 9-year-old system I had with 50,000 hours of use is past its safe lifespan. (I was the administrator of a a 250 TB media server where I worked and should have remembered this.) The RAID is now mission critical for the work I do (photo/video), so I decided that now was the time for replacement. It would also bump me up to Thunderbolt 3 from 1. My original setup was first generation hardware. What surprised me was that the new drive came fully configured as a RAID 5 and was ready to go out of the box. My first one had to be assembled, the drives certified and the RAID configured. Needless to say, it performed flawlessly and I am grateful to OWC and would like to extend my gratitude to Mark.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. We are glad to hear that Mark was able to help you with your issues.
Gloria
Site Experience Feedback
Aug 10, 2024
Prices look good but the unsureness of the time I will receive it is a bit discouraging.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad you like our prices, and we understand your concerns about delivery times. It looks like the order should be delivered tomorrow!
Kowa
Post-Delivery Feedback
Aug 10, 2024
I bought used Apple drives for storage of files only. I have bought used Apple drives before and they all are still working well.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
ArkanStar
Site Experience Feedback
Aug 04, 2024
I was happy to find a computer that fir my budget and requirements.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
ArkanStar
Post-Delivery Feedback
Aug 10, 2024
My iMac was 12 years old and was slow and kept freezing up. I was afraid it would go completely out and I would loose all my work. I've searched many websites for the right replacement computer, but all was out of my price range until I found MacSales.com where I was able to find exactly what I was looking for and at the right price. The purchase went smoothly and I had my new iMac within a week. It came packaged extremely well and works like a dream. I have already recommended them to a couple of friends, and they are shopping at MacSales now. Thanks MacSales
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We’re glad to hear you found a computer that fits both your budget and requirements! If you have any questions or need further assistance with your new purchase, don’t hesitate to reach out. Enjoy your new computer, and thank you ...
Read full response »Ordmoj
Site Experience Feedback
Jul 27, 2024
First time using the website on my phone. Very smooth experience. All done in less than two minutes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
That’s great to hear! We’re glad the mobile experience was smooth for you. If you need any assistance or have more feedback, just let us know! https://eshop.macsales.com/Service/