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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1361 - 1380 of 5,787

Dave

Site Experience Feedback

Aug 11, 2024

The most important thing about buying a used computer to me are the technical data and the OWC assessed condition. Both were very clearly stated.

From MacSales.com

Thank you for your feedback! We're glad you found the technical data and assessed condition clearly stated. We appreciate your trust in us and are here to help with any future needs!

Poteezy

Site Experience Feedback

Aug 11, 2024

Simple and straightforward website. Found laptop I wanted in less than a minute

From MacSales.com

Thank you for your feedback! We’re glad to hear you found what you were looking for so quickly!

Diamond

Post-Delivery Feedback

Aug 11, 2024

The quality of their external hds is outstanding. I’ve bought four over the years and none have failed yet. Other known brands have failed after a few years.

bhp

Site Experience Feedback

Aug 11, 2024

All good

From MacSales.com

Thank you for the positive feedback!

kl

Site Experience Feedback

Aug 11, 2024

The overall experience is great, and I trust the quality from the store. I only wish free shipping came with a faster delivery time. Fast delivery is what sometimes keeps me chained to Amazon.

From MacSales.com

Thank you for your feedback! We’re glad to hear you trust the quality of our store. We appreciate your suggestion regarding faster delivery for free shipping, and we’ll keep it in mind as we work to improve our services. Thank you...

Read full response »

Bassman1234

Site Experience Feedback

Aug 11, 2024

Great place to find parts and DIY info for Macs! I have come back again and again.

From MacSales.com

Thank you for your loyalty! We're so glad to hear that you find our site helpful for parts and DIY information for Macs. We appreciate your continued support and look forward to assisting you again!

Online Shopper

Post-Delivery Feedback

Aug 11, 2024

Customer support in deciding on the correct product excellent. Delivery sucked. On time but whoever you contract to deliver it left it near the road at the end of my 800 foot driveway. Could have been stolen or damaged.

ParamedicDave

Site Experience Feedback

Jul 25, 2024

Outstanding online order #2; Order #1 was by telephone because I needed to confirm product compatibility. I had to give credit card info to sales rep, and that always makes be nervous. But I have never had a problem with OWC, so I did. I prefer using online checkout for hopefully more secure handling of credit card data.

From MacSales.com

Thank you for the feedback. We are thrilled to hear that you enjoyed your experience both times that you shopped with us.

Tom

Post-Delivery Feedback

Aug 10, 2024

staff was extremely helpful in solving my situation. plus it arrived in one day!

Dr. Jay

Site Experience Feedback

Jul 30, 2024

Don't change a thing - your website is so easy to use! I also love your clearance section.


Post-Delivery Feedback

Aug 10, 2024

I was completely disappointed with how horrifically the delievery was handled! I am not sure who to be mad at, OWC, UPS or the USPS!!! I finally did get the package on Friday!

From MacSales.com

Thank you for your feedback! We’re delighted to hear that you find our website easy to use and enjoy the clearance section. We appreciate your support and will keep up the good work!

Lion

Site Experience Feedback

Aug 10, 2024

great experience, and ease of use. would definitely shop again and recommend to friends and colleagues.

From MacSales.com

Thank you for your kind words! We’re thrilled to hear you had a great experience and found our site easy to use. We appreciate your recommendations and look forward to working with you again!

Online Shopper

Site Experience Feedback

Aug 10, 2024

Checkout from a Mac running Sonoma, in Safari, could not complete the checkout process due to outdated JAVA!! Are you kidding me? Had to use EDGE! For a Mac-centric company, this is shocking.

From MacSales.com

Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the checkout process in Safari. We appreciate your feedback and will forward this information to the correct team.

rod

Site Experience Feedback

Aug 10, 2024

Very easy site to navigate, and easy payment.

From MacSales.com

Thank you for your feedback! We’re glad to hear that you found our site easy to navigate and the payment process simple. We appreciate your support!

Thinker

Site Experience Feedback

Aug 10, 2024

Fantastic and vast amount of products here I have purchased at OWC before it is always my go to for all my needs. You won’t find anything better

From MacSales.com

Thank you for your fantastic review! We’re so glad to hear that OWC is your go-to for all your needs. We appreciate your support and look forward to working with you again!

Hamski

Site Experience Feedback

Aug 10, 2024

Superb tech support and customer service

From MacSales.com

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our tech support and customer service!

RicPDX

Site Experience Feedback

Jul 31, 2024

It is ALWAYS easy to buy online from OWC. I should also credit Mark J. in support who provided some valuable guidance with the product I ordered as well as excellent troubleshooting help with the product it's replacing.


Post-Delivery Feedback

Aug 10, 2024

This purchase started with a support email to OWC (Case #02660767) and an exchange with your tech, Mark J about a product (ThunderBay/SoftRAID) that I owned. He examined the issue thoroughly and observed that even though it may not be the cause, the 9-year-old system I had with 50,000 hours of use is past its safe lifespan. (I was the administrator of a a 250 TB media server where I worked and should have remembered this.) The RAID is now mission critical for the work I do (photo/video), so I decided that now was the time for replacement. It would also bump me up to Thunderbolt 3 from 1. My original setup was first generation hardware. What surprised me was that the new drive came fully configured as a RAID 5 and was ready to go out of the box. My first one had to be assembled, the drives certified and the RAID configured. Needless to say, it performed flawlessly and I am grateful to OWC and would like to extend my gratitude to Mark.

From MacSales.com

Thank you for the wonderful feedback. We are glad to hear that Mark was able to help you with your issues.

Gloria

Site Experience Feedback

Aug 10, 2024

Prices look good but the unsureness of the time I will receive it is a bit discouraging.

From MacSales.com

Thank you for your feedback! We’re glad you like our prices, and we understand your concerns about delivery times. It looks like the order should be delivered tomorrow!

Kowa

Post-Delivery Feedback

Aug 10, 2024

I bought used Apple drives for storage of files only. I have bought used Apple drives before and they all are still working well.

ArkanStar

Site Experience Feedback

Aug 04, 2024

I was happy to find a computer that fir my budget and requirements.


Post-Delivery Feedback

Aug 10, 2024

My iMac was 12 years old and was slow and kept freezing up. I was afraid it would go completely out and I would loose all my work. I've searched many websites for the right replacement computer, but all was out of my price range until I found MacSales.com where I was able to find exactly what I was looking for and at the right price. The purchase went smoothly and I had my new iMac within a week. It came packaged extremely well and works like a dream. I have already recommended them to a couple of friends, and they are shopping at MacSales now. Thanks MacSales

From MacSales.com

We’re glad to hear you found a computer that fits both your budget and requirements! If you have any questions or need further assistance with your new purchase, don’t hesitate to reach out. Enjoy your new computer, and thank you ...

Read full response »

Ordmoj

Site Experience Feedback

Jul 27, 2024

First time using the website on my phone. Very smooth experience. All done in less than two minutes.

From MacSales.com

That’s great to hear! We’re glad the mobile experience was smooth for you. If you need any assistance or have more feedback, just let us know! https://eshop.macsales.com/Service/