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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1341 - 1360 of 5,787

Online Shopper

Site Experience Feedback

Aug 12, 2024

I searched online and OWC was the one with the item that i needed..................

From MacSales.com

We are thrilled to hear that you had a positive experience.

Hiker

Site Experience Feedback

Aug 12, 2024

Looking for a new NVMe M.2 enclosure that dissipates heat well. My current enclosure seems to be getting to hot and shuts down. I thought it was broken until I cooled it over a A/C vent. More information about how the OWC Express 1M2 handles heat would have been nice and would have made me a little more comfortable with the price. Being all aluminum, appearing well built, and my experience with other OWC products I ordered the OWC Express 1M2 anyway.

From MacSales.com

Thank you for the feedback. We will pass along your concerns regarding the heat on the Express 1M2 and look further into what might be causing that issue on our devices.

Online Shopper

Post-Delivery Feedback

Aug 12, 2024

Good experience - just wish the product pages were more concise. Seems like a lot of extraneous info - I just wanted the tech specs amd pictures of the ports on the dock.

smartsheep

Site Experience Feedback

Aug 12, 2024

I was working away and I realized I need another drive and doc thing. I order it from you as it would be simple. I spent more time filling out the survey than choosing it and being it. please don't change what sou do its simple and it works.

From MacSales.com

Thank you for the wonderful feedback. It is great to hear that our website was easy for you to use.

wakebrina

Post-Delivery Feedback

Aug 12, 2024

The website is easy to search through, and the products are listed in terms of quality. The shipping is fast and the product descriptions are accurate.

Online Shopper

Post-Delivery Feedback

Aug 12, 2024

Fair prices, good product, fast delivery

Arc Projector

Site Experience Feedback

Jul 25, 2024

Always find what I need on Macsales.


Post-Delivery Feedback

Aug 12, 2024

Always great customer service and products.

From MacSales.com

We appreciate you taking the time to give us your feedback.

Diggy

Site Experience Feedback

Aug 12, 2024

Love OWC!

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a great experience.

Jerry

Site Experience Feedback

Aug 12, 2024

Great merchant. I have bought from them for years.

From MacSales.com

Thank you for your continued support! We’re thrilled to hear that you’ve had a great experience with us over the years!

Dr. John

Site Experience Feedback

Aug 12, 2024

had very little selection of mac minis, but it was easy to order

From MacSales.com

Thank you for your feedback! We’re glad to hear that you found the ordering process easy.

Roblen

Site Experience Feedback

Jul 22, 2024

Very good.

From MacSales.com

Thank you for sharing your positive feedback with us! We're glad you had a great shopping experience

Father Figure

Site Experience Feedback

Aug 12, 2024

As always, a seamless shopping experience for super high-quality merchandise. All of my repeat purchases, across the last 20 years, are for newer/faster/changing connectivity technologies. I have never once had a failure of an OWC RAID or enclosure. Simply the best.

From MacSales.com

Thank you for your amazing review! We’re thrilled to hear that you've had a seamless shopping experience and have trusted us for the past 20 years.

DCatt

Post-Delivery Feedback

Aug 12, 2024

The package arrived late, but that’s the fault of USPS and not OWC. Also, the package arrived open, which is concerning and unacceptable.

Online Shopper

Site Experience Feedback

Aug 12, 2024

Had trouble putting the credit card format that would be acceptable. No idea what that was! Frustrated I used my Amazon card which went through quickly.

From MacSales.com

Thank you for your feedback! We’re sorry to hear about the trouble you experienced with the credit card format. We appreciate your patience and are glad that your Amazon card worked smoothly.

Slick

Site Experience Feedback

Aug 12, 2024

great experience

From MacSales.com

Thank you for taking the time to share your feedback with us. We are thrilled you had a great shopping experience!

Brian

Site Experience Feedback

Aug 06, 2024

Looking for an iPhone for my son going off to college and this works. Thanks


Post-Delivery Feedback

Aug 12, 2024

Found what I wanted easily and paid a good price for it. Thanks

From MacSales.com

Thank you for your review! We’re glad to hear you found the perfect iPhone for your son!

Biff

Site Experience Feedback

Aug 12, 2024

Found a good deal today thank you.

From MacSales.com

Thank you for sharing your feedback with us! We're glad you found a great deal!

LC

Site Experience Feedback

Jul 26, 2024

called sales first and got the info I needed before purchasing online. Sales and tech support folks have always been great!


Post-Delivery Feedback

Aug 12, 2024

Very easy to contact, very knowledgeable CSRs, great experience

From MacSales.com

Thank you for sharing your experience! We're thrilled to hear that our sales and tech support teams provided the information you needed and that you had a positive experience. If you ever need more assistance or have any questions...

Read full response »

Gait

Site Experience Feedback

Aug 12, 2024

Great first time experience.

From MacSales.com

Thank you for your feedback! We’re thrilled to hear you had a great first-time experience. We look forward to working with you again!

Alex

Site Experience Feedback

Aug 01, 2024

Tinkering with electronics used to be a hobby of mine and when I was into it I was a big newegg customer. I had no reason not to make my next purchase from newegg this time around other than the many many reviews and referrals for OWC/Macworld. So that's the reason why I figured I would try them out.


Post-Delivery Feedback

Aug 12, 2024

the site is pretty handy. You enter in your exact model and it tells you all the available parts/upgrades there are. Since I am a novice when it comes to tinkering with computers, I found that feature helpful since it took the guess work out what will work on my computer.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a wonderful first experience working with us.