MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1341 - 1360 of 5,787
Online Shopper
Site Experience Feedback
Aug 12, 2024
I searched online and OWC was the one with the item that i needed..................
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you had a positive experience.
Hiker
Site Experience Feedback
Aug 12, 2024
Looking for a new NVMe M.2 enclosure that dissipates heat well. My current enclosure seems to be getting to hot and shuts down. I thought it was broken until I cooled it over a A/C vent. More information about how the OWC Express 1M2 handles heat would have been nice and would have made me a little more comfortable with the price. Being all aluminum, appearing well built, and my experience with other OWC products I ordered the OWC Express 1M2 anyway.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along your concerns regarding the heat on the Express 1M2 and look further into what might be causing that issue on our devices.
Online Shopper
Post-Delivery Feedback
Aug 12, 2024
Good experience - just wish the product pages were more concise. Seems like a lot of extraneous info - I just wanted the tech specs amd pictures of the ports on the dock.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
smartsheep
Site Experience Feedback
Aug 12, 2024
I was working away and I realized I need another drive and doc thing. I order it from you as it would be simple. I spent more time filling out the survey than choosing it and being it. please don't change what sou do its simple and it works.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback. It is great to hear that our website was easy for you to use.
wakebrina
Post-Delivery Feedback
Aug 12, 2024
The website is easy to search through, and the products are listed in terms of quality. The shipping is fast and the product descriptions are accurate.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 12, 2024
Fair prices, good product, fast delivery
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Arc Projector
Site Experience Feedback
Jul 25, 2024
Always find what I need on Macsales.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arc Projector
Post-Delivery Feedback
Aug 12, 2024
Always great customer service and products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback.
Diggy
Site Experience Feedback
Aug 12, 2024
Love OWC!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great experience.
Jerry
Site Experience Feedback
Aug 12, 2024
Great merchant. I have bought from them for years.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your continued support! We’re thrilled to hear that you’ve had a great experience with us over the years!
Dr. John
Site Experience Feedback
Aug 12, 2024
had very little selection of mac minis, but it was easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re glad to hear that you found the ordering process easy.
Roblen
Site Experience Feedback
Jul 22, 2024
Very good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your positive feedback with us! We're glad you had a great shopping experience
Father Figure
Site Experience Feedback
Aug 12, 2024
As always, a seamless shopping experience for super high-quality merchandise. All of my repeat purchases, across the last 20 years, are for newer/faster/changing connectivity technologies. I have never once had a failure of an OWC RAID or enclosure. Simply the best.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your amazing review! We’re thrilled to hear that you've had a seamless shopping experience and have trusted us for the past 20 years.
DCatt
Post-Delivery Feedback
Aug 12, 2024
The package arrived late, but that’s the fault of USPS and not OWC. Also, the package arrived open, which is concerning and unacceptable.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 12, 2024
Had trouble putting the credit card format that would be acceptable. No idea what that was! Frustrated I used my Amazon card which went through quickly.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re sorry to hear about the trouble you experienced with the credit card format. We appreciate your patience and are glad that your Amazon card worked smoothly.
Slick
Site Experience Feedback
Aug 12, 2024
great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your feedback with us. We are thrilled you had a great shopping experience!
Brian
Site Experience Feedback
Aug 06, 2024
Looking for an iPhone for my son going off to college and this works. Thanks
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Brian
Post-Delivery Feedback
Aug 12, 2024
Found what I wanted easily and paid a good price for it. Thanks
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for your review! We’re glad to hear you found the perfect iPhone for your son!
Biff
Site Experience Feedback
Aug 12, 2024
Found a good deal today thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your feedback with us! We're glad you found a great deal!
LC
Site Experience Feedback
Jul 26, 2024
called sales first and got the info I needed before purchasing online. Sales and tech support folks have always been great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
LC
Post-Delivery Feedback
Aug 12, 2024
Very easy to contact, very knowledgeable CSRs, great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience! We're thrilled to hear that our sales and tech support teams provided the information you needed and that you had a positive experience. If you ever need more assistance or have any questions...
Read full response »Gait
Site Experience Feedback
Aug 12, 2024
Great first time experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We’re thrilled to hear you had a great first-time experience. We look forward to working with you again!
Alex
Site Experience Feedback
Aug 01, 2024
Tinkering with electronics used to be a hobby of mine and when I was into it I was a big newegg customer. I had no reason not to make my next purchase from newegg this time around other than the many many reviews and referrals for OWC/Macworld. So that's the reason why I figured I would try them out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Post-Delivery Feedback
Aug 12, 2024
the site is pretty handy. You enter in your exact model and it tells you all the available parts/upgrades there are. Since I am a novice when it comes to tinkering with computers, I found that feature helpful since it took the guess work out what will work on my computer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a wonderful first experience working with us.