MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1321 - 1340 of 5,787
Michael
Site Experience Feedback
Aug 14, 2024
trying to link account twice did not work to email so I could change password.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are sorry you are having issues changing your password. Please reach out to our call center or chat team for assistance with this login.
Frenchie
Site Experience Feedback
Aug 14, 2024
I chatted with Somebody earlier and he was very helpfull and right to the point. It made my shopping very easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you received a helpful representative working with us.
Online Shopper
Post-Delivery Feedback
Aug 14, 2024
I've used MacSales/OWC for years. They never let me down with their products and their prompt on time delivery. They are one of my first places to look if I'm in need of a product from Apple.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Lushis
Site Experience Feedback
Aug 09, 2024
It was all good.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Lushis
Post-Delivery Feedback
Aug 14, 2024
So, after I bought some RAM and was pleasantly impressed by my experience on OWC.com, I went back to buy my Mac Pro a new battery, which I was then disappointed to find out they don't ship Lithium ION batteries to CND. WTF man!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your review with us. We are delighted to know you had a good shopping experience!
aaron
Site Experience Feedback
Aug 14, 2024
I bought the OWC 8-bay das and figured I would try the CF Express card. Thanks!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback!
MJ
Site Experience Feedback
Aug 06, 2024
great deal !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear you received a great deal for the item you ordered!
davefilms
Site Experience Feedback
Aug 13, 2024
Great transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a great transaction.
OWCFan101
Site Experience Feedback
Aug 13, 2024
OWC, has been a constant supplier of reliable parts and a wealth of information for myself and colleagues for over a decade.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you have always been happy working with us over this decade.
Gory
Site Experience Feedback
Aug 13, 2024
great website experience. Im excited to receive my product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you had a wonderful experience on our site and that you are excited to receive your product.
Vern
Post-Delivery Feedback
Aug 13, 2024
I learned of the company from on-line search and found good recommendations. The installation of the memory boards was easy for a novice like me, and the parts functioned as advertised.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
scoobydubious
Site Experience Feedback
Aug 13, 2024
checkout did not work with most current version of Safari browser. Only website I've ever had that experience with...
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We apologize, our website works best with Google Chrome as it is an easier program to work with.
Online Shopper
Site Experience Feedback
Aug 13, 2024
Good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you received good prices.
GCama
Post-Delivery Feedback
Aug 13, 2024
Trusted brand for pre-owned Mac and for accesories
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
BlackMagic
Site Experience Feedback
Aug 13, 2024
Web site is excellent and allowed for easy address updates without getting the shopping cart and payment process upset.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that the website was excellent to work with.
Online Shopper
Post-Delivery Feedback
Aug 13, 2024
Excellent price on a 12TB drive!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Xfactor
Site Experience Feedback
Aug 13, 2024
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We are thrilled to hear that you received great service.
Charley
Site Experience Feedback
Aug 13, 2024
Easy way to send a gift to a dear friend who is not well.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that it was easy to send a gift to your friend through us.
Online Shopper
Site Experience Feedback
Aug 13, 2024
I find OWC to be a great place to order my Apple products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful feedback.
Allister
Site Experience Feedback
Aug 13, 2024
Love their products, customer service and warranty!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate you taking the time to give us your feedback. It is great to hear that you enjoyed our products and customer service.
majk
Post-Delivery Feedback
Aug 13, 2024
I needed some more cables and OWC had quality ones for good price.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »