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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1281 - 1300 of 5,787

Online Shopper

Site Experience Feedback

Aug 17, 2024

Great service and selection at with good pricing. I have been very pleased with previous purchases and the quality of service.

From MacSales.com

Thank you for your kind words! We’re thrilled to hear that you’ve been pleased with our service and selection. If you need anything else or have any questions, feel free to reach out. https://eshop.macsales.com/Service/

AV24

Site Experience Feedback

Aug 17, 2024

Easy to use.

From MacSales.com

We appreciate your honest feedback.

Rick

Site Experience Feedback

Aug 17, 2024

Found what I needed for my new MacBook Air 15 M3 and at a decent price.

From MacSales.com

Great to hear you found what you needed for your new MacBook Air M3! If you need any more assistance or have questions about your purchase, just let us know. https://eshop.macsales.com/Service/

Yellowdesmo

Site Experience Feedback

Aug 17, 2024

I’ve purchased memory and a SSD hard drive in the past and the products arrived quickly with thorough instructions.

From MacSales.com

It’s great to hear that you’ve had positive experiences with both the memory and SSD hard drives you purchased! If you have any other needs or questions about products, feel free to reach out.

Online Shopper

Site Experience Feedback

Aug 17, 2024

Reliable products

From MacSales.com

It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/

Online Shopper

Post-Delivery Feedback

Aug 17, 2024

MacSales offers good value, good support.

Rich

Site Experience Feedback

Aug 17, 2024

Good

From MacSales.com

We appreciate your honest feedback.

Mac-man

Site Experience Feedback

Aug 17, 2024

Web sight was better designed to navigate and find the upgrade section in previous years. Now the different areas of the sight is too complex and segregated, with multiple websites for the same operation listed on the web.

From MacSales.com

Thank you for your feedback. We appreciate your insights on the website's design and understand the importance of easy navigation. Your comments will be passed on to our team as we continually work to improve the user experience. ...

Read full response »

Bob

Site Experience Feedback

Aug 01, 2024

Great, but I had to do research to know that my iMac required a Thunderbolt 2 cable. It was not obvious on your website.


Post-Delivery Feedback

Aug 16, 2024

Order was earlier than expected. You have lots of inventory in your easy to navigate website.

From MacSales.com

Thank you for the feedback. We will pass along this information so we can improve our product site for future orders.

Online Shopper

Post-Delivery Feedback

Aug 16, 2024

Great value

Online Shopper

Site Experience Feedback

Aug 16, 2024

I use Dashlane as a password manager. It is capable of autofilling credit card information. Your system would not take the entry. I even tried copying and pasting the credit card number and the other information. It didn't work. I then used Amazon pay which is the same credit card I tried that was previously rejected

From MacSales.com

Thank you for sharing your experience. I'm sorry to hear that you encountered issues with autofilling your credit card information. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. W...

Read full response »

Kirko

Site Experience Feedback

Aug 16, 2024

Swift

From MacSales.com

Thank you so much for taking the time to provide your feedback.

carminec55

Post-Delivery Feedback

Aug 16, 2024

The 2013 Imac I purchased looks like a brand new device. The packaging was excellent and the entire process and delivery was easy and fast. I will definitely recommend your company to family and friends.

Erik J

Site Experience Feedback

Aug 16, 2024

Always easy to use.

From MacSales.com

Thank you so much for taking the time to provide your feedback.

Siggy

Site Experience Feedback

Aug 16, 2024

Great products for Mac and products with windows compatibility.

From MacSales.com

Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments,...

Read full response »

Gabe

Post-Delivery Feedback

Aug 16, 2024

Good product, on time delivery and great installation instructions.

deckm

Site Experience Feedback

Aug 16, 2024

All went very well

From MacSales.com

We appreciate your honest feedback.

MikeF

Site Experience Feedback

Aug 16, 2024

The Website is very easy to sign on to my account and shop. I like the Apple Pay option also.

From MacSales.com

Thank you for your feedback! We're glad you found our website easy to use. Just a quick note: we do offer Apple Pay as a checkout option, but it’s available if the device you're using is set up with an Apple Pay account. If you ha...

Read full response »

Online Shopper

Post-Delivery Feedback

Aug 16, 2024

People were great, but lack of customer service on weekends was unfortunate. First attempt at getting this item was DOA. That’s bad. Cross ship return and replacement helps, awaiting refund for return.

DMR

Site Experience Feedback

Aug 05, 2024

It was exactly what i needed.

From MacSales.com

Thank you for the fantastic feedback!