MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1281 - 1300 of 5,787
Online Shopper
Site Experience Feedback
Aug 17, 2024
Great service and selection at with good pricing. I have been very pleased with previous purchases and the quality of service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your kind words! We’re thrilled to hear that you’ve been pleased with our service and selection. If you need anything else or have any questions, feel free to reach out. https://eshop.macsales.com/Service/
AV24
Site Experience Feedback
Aug 17, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Rick
Site Experience Feedback
Aug 17, 2024
Found what I needed for my new MacBook Air 15 M3 and at a decent price.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
Great to hear you found what you needed for your new MacBook Air M3! If you need any more assistance or have questions about your purchase, just let us know. https://eshop.macsales.com/Service/
Yellowdesmo
Site Experience Feedback
Aug 17, 2024
I’ve purchased memory and a SSD hard drive in the past and the products arrived quickly with thorough instructions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It’s great to hear that you’ve had positive experiences with both the memory and SSD hard drives you purchased! If you have any other needs or questions about products, feel free to reach out.
Online Shopper
Site Experience Feedback
Aug 17, 2024
Reliable products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or concerns. https://eshop.macsales.com/Service/
Online Shopper
Post-Delivery Feedback
Aug 17, 2024
MacSales offers good value, good support.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Rich
Site Experience Feedback
Aug 17, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Mac-man
Site Experience Feedback
Aug 17, 2024
Web sight was better designed to navigate and find the upgrade section in previous years. Now the different areas of the sight is too complex and segregated, with multiple websites for the same operation listed on the web.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. We appreciate your insights on the website's design and understand the importance of easy navigation. Your comments will be passed on to our team as we continually work to improve the user experience. ...
Read full response »Bob
Site Experience Feedback
Aug 01, 2024
Great, but I had to do research to know that my iMac required a Thunderbolt 2 cable. It was not obvious on your website.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bob
Post-Delivery Feedback
Aug 16, 2024
Order was earlier than expected. You have lots of inventory in your easy to navigate website.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: N/A
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We will pass along this information so we can improve our product site for future orders.
Online Shopper
Post-Delivery Feedback
Aug 16, 2024
Great value
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 16, 2024
I use Dashlane as a password manager. It is capable of autofilling credit card information. Your system would not take the entry. I even tried copying and pasting the credit card number and the other information. It didn't work. I then used Amazon pay which is the same credit card I tried that was previously rejected
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »
From MacSales.com
Thank you for sharing your experience. I'm sorry to hear that you encountered issues with autofilling your credit card information. We appreciate you bringing this to our attention, as it helps us identify areas for improvement. W...
Read full response »Kirko
Site Experience Feedback
Aug 16, 2024
Swift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
carminec55
Post-Delivery Feedback
Aug 16, 2024
The 2013 Imac I purchased looks like a brand new device. The packaging was excellent and the entire process and delivery was easy and fast. I will definitely recommend your company to family and friends.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Erik J
Site Experience Feedback
Aug 16, 2024
Always easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback.
Siggy
Site Experience Feedback
Aug 16, 2024
Great products for Mac and products with windows compatibility.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. We are delighted to hear about your positive OWC experience, and your feedback is of great value to us. Don't hesitate to contact us with further questions, comments,...
Read full response »Gabe
Post-Delivery Feedback
Aug 16, 2024
Good product, on time delivery and great installation instructions.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
deckm
Site Experience Feedback
Aug 16, 2024
All went very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
MikeF
Site Experience Feedback
Aug 16, 2024
The Website is very easy to sign on to my account and shop. I like the Apple Pay option also.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for your feedback! We're glad you found our website easy to use. Just a quick note: we do offer Apple Pay as a checkout option, but it’s available if the device you're using is set up with an Apple Pay account. If you ha...
Read full response »Online Shopper
Post-Delivery Feedback
Aug 16, 2024
People were great, but lack of customer service on weekends was unfortunate. First attempt at getting this item was DOA. That’s bad. Cross ship return and replacement helps, awaiting refund for return.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
DMR
Site Experience Feedback
Aug 05, 2024
It was exactly what i needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the fantastic feedback!