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MacSales.com Reviews - 5,787 Review - 9.3/10

Nov 29, 2024
Other World Computing offers excellent values on Accelerators, Hard Drives, Memory, Monitors, Printers, Processors, and more for both Apple/Macintosh and Wintel PCs. Products from Apple, ATTO, CTX, Fujitsu, Hitachi, IBM, Intel, Interex, Kingston, PowerLogix, Quantum, Seagate, Sonnet, Sony, Techworks, Toshiba, Viewsonic, and others are standard in stock items.
Circle of Excellence - MacSales.com

2023
Winner

Circle of
Excellence

12 years

MacSales.com Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.4 /10
Product Selection9.3 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.4 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.0 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.4out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

9%8%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.0 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

6.0 out of 10

Recent Reviews for MacSales.com

Showing 1261 - 1280 of 5,787

Online Shopper

Post-Delivery Feedback

Aug 19, 2024

Excellent quality products. Particularly the renewed ones.

always great in a pinch!

Site Experience Feedback

Aug 19, 2024

I've gotten a few things from you over the years, and you never disappoint!!

From MacSales.com

Thank you so much for your continued support and kind words! We're thrilled to hear that we've consistently met your expectations.

Chovinsky

Site Experience Feedback

Aug 02, 2024

Just perfect. No comment.


Post-Delivery Feedback

Aug 19, 2024

I have purchased from OWC before ans have always been satisfied. I find OWC very reliable.

From MacSales.com

Thank you for the feedback. We are glad to hear that you had a perfect experience.

Francois

Post-Delivery Feedback

Aug 18, 2024

MacSales.com makes the Mac a friendlier machine to service.

Hancz

Post-Delivery Feedback

Aug 18, 2024

Great purchase! My uncle introduce me about OWC about 10 years ago. When I was asking about external storage device. Whether if I could upgrade my on board soldered ram from my Mac Book Pro back then. Ahinn Ahinn Ahinn... :'P Thank you for this great computer! Thumps Up!

Os

Post-Delivery Feedback

Aug 18, 2024

I needed a development server for OSX, this machine meets my needs at a great price

Ace1

Site Experience Feedback

Aug 18, 2024

A lot of help very helpful good to work with

From MacSales.com

Glad to hear you had a positive experience! If you need more assistance or have any other questions, feel free to reach out. We're here to help! https://eshop.macsales.com/Service/

Drummstikk

Site Experience Feedback

Aug 18, 2024

MacSales has often exceeded my expectations. One order arrived in less than 24 hours even though I had selected 2 day shipping. (That may have been extraordinary luck.) I have also experience easy replacement on an item about 2 years old that had malfunctioned. I had not tried to find the receipt and did not have to. They had my order on file. Was very pleased.

From MacSales.com

We’re thrilled to hear that MacSales has consistently exceeded your expectations! It’s great to know that both the speedy delivery and the hassle-free replacement process have contributed to your positive experience. If you ever n...

Read full response »

Drew

Site Experience Feedback

Aug 18, 2024

Product selection is excellent. Sales support is lacking.

From MacSales.com

Thank you for your feedback. We're glad to hear you’re satisfied with our product selection. We're sorry to learn about your experience with sales support. Your feedback is important to us, and we'll use it to improve our service....

Read full response »

Jp1962

Site Experience Feedback

Aug 18, 2024

Only that it was easy to find the older mac I needed to have for a special application.

From MacSales.com

It’s great to hear that you found what you needed easily! If you have any other questions or need further assistance, feel free to reach out. https://eshop.macsales.com/Service/

NOName

Site Experience Feedback

Aug 18, 2024

good

From MacSales.com

We appreciate your honest feedback.

Joek

Post-Delivery Feedback

Aug 18, 2024

Easy online options, easy to follow description, easy to order, delivered fast

Brad

Site Experience Feedback

Aug 12, 2024

N/a


Post-Delivery Feedback

Aug 18, 2024

A bit hard for me to decide on exact part to order. Turned out it was wrong. Contacted OWC chat and guy told me it was right. Just as I’d torn into the package he contacts me, said he noticed I’d said it was a retina MacBook Pro and I did have the wrong part. He issued a return right then. Of course what I needed to buy costs more. I sent it back next day, waiting to see about refund now. I think it was handled as well as could be expected.

From MacSales.com

Thank you for the feedback.

Ghettobomb

Site Experience Feedback

Aug 12, 2024

Overall the experience was lovely.


Post-Delivery Feedback

Aug 18, 2024

Product matched what was described

From MacSales.com

We appreciate you letting us know that your overall experience was lovely.

Online Shopper

Post-Delivery Feedback

Aug 18, 2024

Website error charged twice received both orders only submitted 1

Online Shopper

Post-Delivery Feedback

Aug 17, 2024

I love OWC MAC Sales. I wouldn’t shop anywhere else for my Mac products

highlander

Site Experience Feedback

Aug 06, 2024

Quality used macs from folks who know macs. Super selection, great attention to detail and service. Great price too.

From MacSales.com

Thank you for the wonderful review! We’re thrilled to hear you’re satisfied with our selection, service, and pricing!

Online Shopper

Post-Delivery Feedback

Aug 17, 2024

Needed a simple no nonsense computer for my 90 year old dad. Price was right and met expectations.

Amiga2Mac

Site Experience Feedback

Aug 17, 2024

So far I have very good interactions with OWC

From MacSales.com

Thank you so much for taking the time to provide your feedback. It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or ...

Read full response »

Anhedenia Films

Site Experience Feedback

Aug 17, 2024

It was great

From MacSales.com

We appreciate your honest feedback.