MacSales.com Reviews - 5,787 Review - 9.3/10
2023
Winner
Circle of
Excellence
12 years
MacSales.com Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.3 /10 |
Likelihood to Recommend | 9.4 /10 |
Product Selection | 9.3 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.4 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.0 /10 |
9.3out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 88% |
Neutral | 9% | 8% |
Negative | 4% | 4% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.0 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.6 out of 10
Returns Process
Satisfaction with the returns process
6.0 out of 10
Recent Reviews for MacSales.com
Showing 1261 - 1280 of 5,787
Online Shopper
Post-Delivery Feedback
Aug 19, 2024
Excellent quality products. Particularly the renewed ones.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
always great in a pinch!
Site Experience Feedback
Aug 19, 2024
I've gotten a few things from you over the years, and you never disappoint!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for your continued support and kind words! We're thrilled to hear that we've consistently met your expectations.
Chovinsky
Site Experience Feedback
Aug 02, 2024
Just perfect. No comment.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Chovinsky
Post-Delivery Feedback
Aug 19, 2024
I have purchased from OWC before ans have always been satisfied. I find OWC very reliable.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
From MacSales.com
Thank you for the feedback. We are glad to hear that you had a perfect experience.
Francois
Post-Delivery Feedback
Aug 18, 2024
MacSales.com makes the Mac a friendlier machine to service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Hancz
Post-Delivery Feedback
Aug 18, 2024
Great purchase! My uncle introduce me about OWC about 10 years ago. When I was asking about external storage device. Whether if I could upgrade my on board soldered ram from my Mac Book Pro back then. Ahinn Ahinn Ahinn... :'P Thank you for this great computer! Thumps Up!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Os
Post-Delivery Feedback
Aug 18, 2024
I needed a development server for OSX, this machine meets my needs at a great price
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ace1
Site Experience Feedback
Aug 18, 2024
A lot of help very helpful good to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Glad to hear you had a positive experience! If you need more assistance or have any other questions, feel free to reach out. We're here to help! https://eshop.macsales.com/Service/
Drummstikk
Site Experience Feedback
Aug 18, 2024
MacSales has often exceeded my expectations. One order arrived in less than 24 hours even though I had selected 2 day shipping. (That may have been extraordinary luck.) I have also experience easy replacement on an item about 2 years old that had malfunctioned. I had not tried to find the receipt and did not have to. They had my order on file. Was very pleased.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We’re thrilled to hear that MacSales has consistently exceeded your expectations! It’s great to know that both the speedy delivery and the hassle-free replacement process have contributed to your positive experience. If you ever n...
Read full response »Drew
Site Experience Feedback
Aug 18, 2024
Product selection is excellent. Sales support is lacking.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- Full ratings for this review »
From MacSales.com
Thank you for your feedback. We're glad to hear you’re satisfied with our product selection. We're sorry to learn about your experience with sales support. Your feedback is important to us, and we'll use it to improve our service....
Read full response »Jp1962
Site Experience Feedback
Aug 18, 2024
Only that it was easy to find the older mac I needed to have for a special application.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
It’s great to hear that you found what you needed easily! If you have any other questions or need further assistance, feel free to reach out. https://eshop.macsales.com/Service/
NOName
Site Experience Feedback
Aug 18, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.
Joek
Post-Delivery Feedback
Aug 18, 2024
Easy online options, easy to follow description, easy to order, delivered fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Brad
Site Experience Feedback
Aug 12, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Post-Delivery Feedback
Aug 18, 2024
A bit hard for me to decide on exact part to order. Turned out it was wrong. Contacted OWC chat and guy told me it was right. Just as I’d torn into the package he contacts me, said he noticed I’d said it was a retina MacBook Pro and I did have the wrong part. He issued a return right then. Of course what I needed to buy costs more. I sent it back next day, waiting to see about refund now. I think it was handled as well as could be expected.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
From MacSales.com
Thank you for the feedback.
Ghettobomb
Site Experience Feedback
Aug 12, 2024
Overall the experience was lovely.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ghettobomb
Post-Delivery Feedback
Aug 18, 2024
Product matched what was described
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
From MacSales.com
We appreciate you letting us know that your overall experience was lovely.
Online Shopper
Post-Delivery Feedback
Aug 18, 2024
Website error charged twice received both orders only submitted 1
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 4
- On Time Delivery: 9
- Customer Support: 4
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 17, 2024
I love OWC MAC Sales. I wouldn’t shop anywhere else for my Mac products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
highlander
Site Experience Feedback
Aug 06, 2024
Quality used macs from folks who know macs. Super selection, great attention to detail and service. Great price too.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you for the wonderful review! We’re thrilled to hear you’re satisfied with our selection, service, and pricing!
Online Shopper
Post-Delivery Feedback
Aug 17, 2024
Needed a simple no nonsense computer for my 90 year old dad. Price was right and met expectations.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Amiga2Mac
Site Experience Feedback
Aug 17, 2024
So far I have very good interactions with OWC
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
Thank you so much for taking the time to provide your feedback. It brings us joy to learn about your positive OWC experience, and we value your feedback immensely. Don't hesitate to contact us with further questions, comments, or ...
Read full response »Anhedenia Films
Site Experience Feedback
Aug 17, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From MacSales.com
We appreciate your honest feedback.